Senior Consulting Services Operations Specialist

We are seeking a Senior Consulting Services Operations Specialist to join the MathWorks Consulting Services Group (CSG). This role supports our team of global consultants and requires an ability to work collaboratively with a diverse team on a wide array of topics, excellent communication skills, and high professional standards. The overarching goal is to keep existing operations running smoothly while continuously identifying and implementing improvements.

This position will work on a hybrid schedule in our Natick, MA headquarters and reports to the Consulting Services Group Manager.

Responsibilities

• Conduct analyses and manage business health quantification and reporting
• Collaborate with finance groups to ensure accurate and timely invoicing
• Provide internal and customer-facing project management support
• Manage data integrity, workflows (e.g. forecasting), and reporting within our Professional Services Automation (PSA) system
• Provide internal customer support to business and technical sales staff
• Organize and administer internal awareness-raising campaigns
• Identify, plan, and lead business process improvement projects
• Help organize and compose executive level report-outs
• Assist new staff with on-boarding, specifically as relates to business processes

Minimum Qualifications

• A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or equivalent experience) is required.
• Visa sponsorship will not be provided for this position.
• Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.

Additional Qualifications

• Skilled in data analysis and advanced in Excel, including formulas and pivot tables
• Project Management experience
• Excellent communication and interpersonal skills
• Proactive/self-starter
• Sales and/or professional services (consulting, contract engineering) experience
• Software industry experience
• Salesforce, Power BI, Power Automate, SharePoint, PSA systems experience
• Business process documentation experience