Director, Program Support Services
Apply NowCompany: Safran
Location: Garden Grove, CA 92840
Description:
Entity
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defense industry in TIME magazine's "World's best companies 2023" ranking.
Safran Cabin provides innovative cabin interiors, systems, equipment and services to enhance the user experience. Its 11,000 employees across the world serve aircraft OEMs, airlines, lessors and VIP clients with interiors easily configured for multiple aircraft platforms and missions.
Reference number
2025-152231
Job details
Domain
Performance and Support
Job field / Job profile
Program and project management office - PMO operations senior
Job title
Director, Program Support Services
Employment type
Permanent
Professional category
Professional, Engineer & Manager
Part time / Full time
Full-time
Job description
POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.
In the role of Director, Program Support Services you'll play a pivotal part on our Programs team. he Director, Program Support and Services is responsible for the performance and P&L of the aftermarket and aftersales of large complex programs or multiple smaller programs. The Director, Program Support and Services will have direct responsibility for their very large complex programs, and/or will have responsibility for the Program Managers that report to them. This role is responsible for maintaining and improving customer satisfaction, driving programs to meet its financial goals, and ensuring the reporting team is staffed and supported to meet program goals. The Director, Program Support and Services reports to the Vice President / General Manager of the site.
This position contributes to our vision by:
Responsible and Accountable of the Programs under their leadership, including the P&L
Reviews the customer contract and ensures compliance
Drives improvements to customer satisfaction
Monitors and drives On-Time Delivery (OTD) performance to meet or exceed site targets
Uses KPIs to ensure timely customer feedback on all responsible programs
Drives Programs to meet financial goals
Strategically manages team members and programs
Meets or exceeds yearly committed budget goals
Optimizes inventory to maximize customer support capabilities
Provides fiscal year inputs for both short and long term (5 year) time frames
Supports the S&OP meetings and overall process to ensure organization is aware of program needs
Acts as Key Point of Escalation for all customer accounts
Acts as Voice of the Customer (VoC) to all internal stakeholders (including outside of the limits of the BU)
Communicates to customers the commitments of the BU when necessary
Prepares and executes program progress reviews and executive level presentations as needed
Successfully manages and resolves difficult or emotional customer situations
Oversees entry into service plans for new products or new major customer contracts.
Acts as Representative to Customers (Airframers, Airlines / Operators, others)
Participates actively to the preparation of Conferences, Shows and other major events from the industry
Present the Company during such events and in front or large audiences
Assists and Supports the Program Manager to prepare, and attend management level meetings at our main Customers
Travel specifictity
Business travel up to 30% likely.
Additional description
Safran Cabin headquarters are in Huntington Beach, California, with a global presence of over 11,000 employees at 36 sites. Site locations are in the United States, Mexico, Brazil, Canada, Germany, France, Czech Republic, the Netherlands, Tunisia and Thailand. Safran Cabin serves over 400 airlines and leasing companies globally and delivers to all airframe OEM manufacturers with a heritage spanning over 80 years in the industry.
Discover Safran Cabin through our videos: Safran Cabin (safran-group.com)
Your Career: Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.
Your Development: Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.
Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, Safran Perks with BenefitHub - Employee Discounts & Rewards Marketplace for consumer products/services and more!
Management roles may be eligible for a bonus in accordance with the terms of the applicable incentive plan.(Bonus eligible positions only)
The expected salary range for this position is between $128,110 - $201,310 USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.
Candidate skills & requirements
At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.
We seek service-oriented team players with strong interpersonal skills and a positive attitude, adaptable to our innovative and evolving environment.
Across all team members, we are looking for the following attributes:
Team oriented
Process focused
Open & honest communication
Quality minded
Ability to persevere and honor commitments
Recognizes success
Executes with urgency
Creates solutions
Customer focused in everything we do
Qualifications:
Education: Bachelor's degree required
Experience:
Typically requires 10-12 years of program management experience in an aerospace environment
Experience with lean principles and continuous improvement.
Expert knowledge of program management methodologies and proven ability to manage programs.
Computer Skills:
Proficient with MS Project and Microsoft Office (Word, Excel, PowerPoint)
Other Skills:
Excellent communication skills, both verbal and written.
Ability to build and maintain effective relationships, ability to analyze & summarize information, financial acumen
Strong leadership and organizational skills
Demonstrated ability to handle multiple projects and assignments with attention to detail
Strong problem solving and organization skills
Additional Preferred Skills: (not required)
Project Management certification (PMI, PMP, etc.)
Degree in engineering
Experience in Product Support or Aftermarket Services
Experience with LEAN principles and continuous improvement
Annual salary
USD 128,110 - 201,310
Job location
Job location
North America, United States, California
City (-ies)
Garden Grove
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
More than 8 years
Additional Languages preferred
English (Fluent)
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defense industry in TIME magazine's "World's best companies 2023" ranking.
Safran Cabin provides innovative cabin interiors, systems, equipment and services to enhance the user experience. Its 11,000 employees across the world serve aircraft OEMs, airlines, lessors and VIP clients with interiors easily configured for multiple aircraft platforms and missions.
Reference number
2025-152231
Job details
Domain
Performance and Support
Job field / Job profile
Program and project management office - PMO operations senior
Job title
Director, Program Support Services
Employment type
Permanent
Professional category
Professional, Engineer & Manager
Part time / Full time
Full-time
Job description
POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.
In the role of Director, Program Support Services you'll play a pivotal part on our Programs team. he Director, Program Support and Services is responsible for the performance and P&L of the aftermarket and aftersales of large complex programs or multiple smaller programs. The Director, Program Support and Services will have direct responsibility for their very large complex programs, and/or will have responsibility for the Program Managers that report to them. This role is responsible for maintaining and improving customer satisfaction, driving programs to meet its financial goals, and ensuring the reporting team is staffed and supported to meet program goals. The Director, Program Support and Services reports to the Vice President / General Manager of the site.
This position contributes to our vision by:
Responsible and Accountable of the Programs under their leadership, including the P&L
Reviews the customer contract and ensures compliance
Drives improvements to customer satisfaction
Monitors and drives On-Time Delivery (OTD) performance to meet or exceed site targets
Uses KPIs to ensure timely customer feedback on all responsible programs
Drives Programs to meet financial goals
Strategically manages team members and programs
Meets or exceeds yearly committed budget goals
Optimizes inventory to maximize customer support capabilities
Provides fiscal year inputs for both short and long term (5 year) time frames
Supports the S&OP meetings and overall process to ensure organization is aware of program needs
Acts as Key Point of Escalation for all customer accounts
Acts as Voice of the Customer (VoC) to all internal stakeholders (including outside of the limits of the BU)
Communicates to customers the commitments of the BU when necessary
Prepares and executes program progress reviews and executive level presentations as needed
Successfully manages and resolves difficult or emotional customer situations
Oversees entry into service plans for new products or new major customer contracts.
Acts as Representative to Customers (Airframers, Airlines / Operators, others)
Participates actively to the preparation of Conferences, Shows and other major events from the industry
Present the Company during such events and in front or large audiences
Assists and Supports the Program Manager to prepare, and attend management level meetings at our main Customers
Travel specifictity
Business travel up to 30% likely.
Additional description
Safran Cabin headquarters are in Huntington Beach, California, with a global presence of over 11,000 employees at 36 sites. Site locations are in the United States, Mexico, Brazil, Canada, Germany, France, Czech Republic, the Netherlands, Tunisia and Thailand. Safran Cabin serves over 400 airlines and leasing companies globally and delivers to all airframe OEM manufacturers with a heritage spanning over 80 years in the industry.
Discover Safran Cabin through our videos: Safran Cabin (safran-group.com)
Your Career: Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.
Your Development: Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.
Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, Safran Perks with BenefitHub - Employee Discounts & Rewards Marketplace for consumer products/services and more!
Management roles may be eligible for a bonus in accordance with the terms of the applicable incentive plan.(Bonus eligible positions only)
The expected salary range for this position is between $128,110 - $201,310 USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.
Candidate skills & requirements
At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.
We seek service-oriented team players with strong interpersonal skills and a positive attitude, adaptable to our innovative and evolving environment.
Across all team members, we are looking for the following attributes:
Team oriented
Process focused
Open & honest communication
Quality minded
Ability to persevere and honor commitments
Recognizes success
Executes with urgency
Creates solutions
Customer focused in everything we do
Qualifications:
Education: Bachelor's degree required
Experience:
Typically requires 10-12 years of program management experience in an aerospace environment
Experience with lean principles and continuous improvement.
Expert knowledge of program management methodologies and proven ability to manage programs.
Computer Skills:
Proficient with MS Project and Microsoft Office (Word, Excel, PowerPoint)
Other Skills:
Excellent communication skills, both verbal and written.
Ability to build and maintain effective relationships, ability to analyze & summarize information, financial acumen
Strong leadership and organizational skills
Demonstrated ability to handle multiple projects and assignments with attention to detail
Strong problem solving and organization skills
Additional Preferred Skills: (not required)
Project Management certification (PMI, PMP, etc.)
Degree in engineering
Experience in Product Support or Aftermarket Services
Experience with LEAN principles and continuous improvement
Annual salary
USD 128,110 - 201,310
Job location
Job location
North America, United States, California
City (-ies)
Garden Grove
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
More than 8 years
Additional Languages preferred
English (Fluent)