Director of Security

The Director of Security is responsible for the oversight of the day-to-day operations of the security department and all loss prevention activities of the 4 Northwood Properties in the Ballantyne area. Including: The Ballantyne Hotel, Aloft, Courtyard and Staybridge.

Key Responsibilities:

• Determines and communicates Loss Prevention policies and procedures by studying organization operations and schedules; establishing internal controls; conducting inspections; preparing and updating a Loss Prevention manual; conducting training sessions of department staff.

• Completes criminal, employee misconduct, and injury investigations by gathering evidence; conducting interviews; collecting documents and photographs; coordinating with law enforcement personnel (when applicable) and company management; presenting evidence at hearings and trials.

• Resolves emergency situations by directing actions on location; coordinating with management, Loss Prevention personnel and government emergency services.

• Performs as liaison between management and federal, state, local, foreign, and private executive/dignitary protection personnel along with other agencies such as local police, fire service, and emergency medical services.

• Conducts initial and updated training, attends employee orientations to familiarize hotel / golf employees with lawfully mandated "right to know" safety, security, and health topics; ensures the accurate completion and maintenance of safety training documentation.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• Coordinates the administration of safety and health programs to include the employee safety committee, emergency response team, and employee safety training updates; ensures compliance with federal, state and local regulations and standards.

• Operation of company owned vehicles.

• Conducts random and for cause preliminary substance abuse testing using company approved on-site screening testing devices

• Secures facilities, equipment, assets, and personnel by laying out observation and warning systems; reviewing activity documentation; completing personnel and initiating employee compliance verification programs.

• Assists with the development and implementation of specialized incentive/recognition programs for line level employees to promote compliance with safety procedures and security policies.

• Designs and develops effective training and career development programs for Loss Prevention employees. Conducts one on one performance evaluations and provides feedback for employees.

• Maintains guest confidence and protects operations by keeping information confidential.

• Promotes the Companies vision to employees

• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

• Provides a professional image at all times through appearance and dress.

• Manages and administrates Workers Compensation issues, maintain files of injuries and documentation per company policy, Labor Department and OSHA guidelines.