Desktop Operations Director (Assistant Director (CO) Lvl 1), IT Network Infrastructure

Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

• Assisting with the deployment of territory projects as dictated by covered facilities
• Participating in the development and implementation of local initiatives involving disease management programs, facility contracting initiatives, payment policies, vendor changes and product design changes
• Coordinating all activities to ensure successful Workplace Computing Group (WCG) Service Level Objectives (SLO's)
• Working with the other members of the WCG team to ensure enterprise-wide adherence to standard operating procedures (SOP's)
• Develop relationships with facility management with and through Business Relationship Management (BRM) engagement.
• Communicate effectively, collaborate to execute on performance assessment, creation of meaningful conclusions and development of recommendations that can be delivered to achieve continual improvement.
• Obtain and demonstrate an understanding of the pertinent facilities, the healthcare industry, and the critical needs required to effectively support the assigned territory
• Take a broad approach to problem solving.
• Develop pertinent and insightful recommendations and build feasible, value-added solutions.
• Define historic Incident trend and project expected staffing level requirements
• Assess components of Desktop Support and define areas of opportunity for improvement
• Respond to the customers with a sense of urgency, practicality, accountability, integrity and respect
• Proactively identify and assist, as appropriate, in the timely resolution of any strategic, technical or service issues
• Coordinates and communicates activities with upper management
• Delivers exceptional performance; strives to achieve stretch objectives; focuses on results, not efforts
• Drives initiatives to achieve organizational targets and performs other duties as required
• Fosters a competitive environment and serves as a role model to other EITS employees

Minimum Qualifications
1. A Master's degree from an accredited college or university in Healthcare, Hospital, Public or Business Administration, Industrial/Organizational Psychology, Organizational Behavior or a related discipline and three (3) years of full-time experience planning, developing and monitoring programs, systems and/or procedures in support of administrative management initiatives, one (1) year of which must have been in a responsible managerial or supervisory capacity; or
2. A Baccalaureate degree from an accredited college or university in disciplines, as listed in "1" above and four (4) years of full-time experience, as outlined in "1" above, two (2) years of which must have been in a responsible managerial or supervisory capacity; or
3. A satisfactory equivalent combination of education, training and/or experience.

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.