Revenue Collections Manager
Apply NowCompany: City of Irving, TX
Location: Irving, TX 75061
Description:
Salary: $80,892.00 - $114,048.00 Annually
Location : City of Irving, TX
Job Type: Professional
Job Number: 2500062
Department: Water Utilities
Opening Date: 02/27/2025
Closing Date: 3/12/2025 5:00 PM Central
Job Posting
Duties include managing the staff and activities of the department's financial operations, including Customer Service and Collections; supporting daily operations of billing and meter reading functions; coordinating the preparation and monitoring of customer service and collection's annual budget and contracts; coordinating the preparation of the annual cost-of-service study to determine the water and sewer rates; and participating in the development of policies and plans related to billing system software and technology. Duties may also include overseeing the preparation of bid documents; coordinating bid processes; preparation of agenda items and documentation for the City Council; representing the department at local, state, federal and industry events; and having a comprehensive understanding of system processes with the city's Customer Information System (CIS), Systems and Software enQuesta. Knowledge of this software or any other Harris software product is highly desirable. A Bachelor's degree, or equivalent, in finance, accounting or a related field is required. Must have three years of relevant experience, preferably in municipal government, as well as one year supervisory experience. A rsum must be submitted with application.
PAY GRADE GG26 / FULL PAY RANGE $6,741 - $9,504 PER MONTH
Full Job Description
The full job description for this position and all other City of Irving job classifications are available online. to access the list of job titles.
Culture
As a leader in water quality management, Irving Water Utilities strives to implement water quality protection standards and practices for its facilities and projects, and to maintain and implement state and federal water quality standards to a growing population of over 200,000. Water Utilities implements innovative and effective actions designed to provide excellent water quality and achieve high environmental leadership goals. Irving's role as a water quality leader is to ensure the highest level of environmental protection for the Irving community. Our staff participates in activities and events and serves on committees to facilitate the protection, improvement and good stewardship of watersheds in North Central Texas.
The City of Irving strives to be the most inclusive, welcoming, respectful and understanding municipal organization in North Texas. Irving is home to one of the most diverse ZIP codes in the nation, with many religions, races, nationalities and beliefs represented. The City of Irving is dedicated to making diversity and inclusivity a priority, to continually refine and develop best practices, and to foster a participatory government. The city also acknowledges that its employees' diversity make them uniquely qualified to serve. This is achieved by building and nurturing an employment base that better reflects the races, cultures, faiths, gender identities, generations and philosophies of the community. The goal is to create programming and engagement opportunities, implement best and emerging practices, and foster an environment of understanding and respect. This allows for equitable access to programs and services, removal of barriers for engagement, and a culture of safety, trust and belonging.
For full-time employees, the City of Irving offers competitive health benefits and also participates in TMRS. More information can be found online at
01
Starting Pay Acknowledgment - The full pay range is shown in the job posting and the initial conditional offer will be made between steps 1 to 3 ($80,892 to $86,640) dependent upon experience . Do you understand and acknowledge this condition?
02
Computer Software - Do you have experience working with Systems & Software enQuesta CIS? If yes, for how long. If no, do you have experience with any other Harris Computer system software or other Customer Information Systems (CIS)?
03
Software Implementation - Have you played a key role in a major software implementation? If yes, briefly explain your role.
04
Bachelor's Degree A - Do you have a Bachelor's degree (or above)?
05
Bachelor's Degree B - If no, do you have directly related additional experience equivalent to a Bachelor's degree?
06
Experience II - How many years of directly related job experience do you possess?
07
Municipal Government Experience - Do you have municipal government experience? If so, how long and in what role(s)? If no, please write N/A.
08
Experience Supervisor A - Do you have any prior customer service supervisory (or lead) experience?
09
Experience Supervisory B - Briefly provide details about your supervisory or lead experience if applicable.
Required Question
Location : City of Irving, TX
Job Type: Professional
Job Number: 2500062
Department: Water Utilities
Opening Date: 02/27/2025
Closing Date: 3/12/2025 5:00 PM Central
Job Posting
Duties include managing the staff and activities of the department's financial operations, including Customer Service and Collections; supporting daily operations of billing and meter reading functions; coordinating the preparation and monitoring of customer service and collection's annual budget and contracts; coordinating the preparation of the annual cost-of-service study to determine the water and sewer rates; and participating in the development of policies and plans related to billing system software and technology. Duties may also include overseeing the preparation of bid documents; coordinating bid processes; preparation of agenda items and documentation for the City Council; representing the department at local, state, federal and industry events; and having a comprehensive understanding of system processes with the city's Customer Information System (CIS), Systems and Software enQuesta. Knowledge of this software or any other Harris software product is highly desirable. A Bachelor's degree, or equivalent, in finance, accounting or a related field is required. Must have three years of relevant experience, preferably in municipal government, as well as one year supervisory experience. A rsum must be submitted with application.
PAY GRADE GG26 / FULL PAY RANGE $6,741 - $9,504 PER MONTH
Full Job Description
The full job description for this position and all other City of Irving job classifications are available online. to access the list of job titles.
Culture
As a leader in water quality management, Irving Water Utilities strives to implement water quality protection standards and practices for its facilities and projects, and to maintain and implement state and federal water quality standards to a growing population of over 200,000. Water Utilities implements innovative and effective actions designed to provide excellent water quality and achieve high environmental leadership goals. Irving's role as a water quality leader is to ensure the highest level of environmental protection for the Irving community. Our staff participates in activities and events and serves on committees to facilitate the protection, improvement and good stewardship of watersheds in North Central Texas.
The City of Irving strives to be the most inclusive, welcoming, respectful and understanding municipal organization in North Texas. Irving is home to one of the most diverse ZIP codes in the nation, with many religions, races, nationalities and beliefs represented. The City of Irving is dedicated to making diversity and inclusivity a priority, to continually refine and develop best practices, and to foster a participatory government. The city also acknowledges that its employees' diversity make them uniquely qualified to serve. This is achieved by building and nurturing an employment base that better reflects the races, cultures, faiths, gender identities, generations and philosophies of the community. The goal is to create programming and engagement opportunities, implement best and emerging practices, and foster an environment of understanding and respect. This allows for equitable access to programs and services, removal of barriers for engagement, and a culture of safety, trust and belonging.
For full-time employees, the City of Irving offers competitive health benefits and also participates in TMRS. More information can be found online at
01
Starting Pay Acknowledgment - The full pay range is shown in the job posting and the initial conditional offer will be made between steps 1 to 3 ($80,892 to $86,640) dependent upon experience . Do you understand and acknowledge this condition?
- Yes
- No
02
Computer Software - Do you have experience working with Systems & Software enQuesta CIS? If yes, for how long. If no, do you have experience with any other Harris Computer system software or other Customer Information Systems (CIS)?
03
Software Implementation - Have you played a key role in a major software implementation? If yes, briefly explain your role.
04
Bachelor's Degree A - Do you have a Bachelor's degree (or above)?
- Yes
- No
05
Bachelor's Degree B - If no, do you have directly related additional experience equivalent to a Bachelor's degree?
- Yes
- No
06
Experience II - How many years of directly related job experience do you possess?
- Less than 2
- 2 to 4
- 5 or more
07
Municipal Government Experience - Do you have municipal government experience? If so, how long and in what role(s)? If no, please write N/A.
08
Experience Supervisor A - Do you have any prior customer service supervisory (or lead) experience?
- Yes
- No
09
Experience Supervisory B - Briefly provide details about your supervisory or lead experience if applicable.
Required Question