Senior Business Process Analyst (12 Month Term)

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2023 alone, our systems cleared approximately $112 trillion or $450 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!

Who we are

We are a public purpose, non-profit organization situated at the centre of Canada's payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change.

Payments Canada - where our country connects:

Payments Canada - Who we are

Our culture

With our people in mind we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!

Do you want to make payments easier, smarter and safer for Canada? Join us today!

You need to work here if

• You love working with passionate, ambitious and collaborative colleagues.
• You want to be challenged and lead unique initiatives.
• You want to grow, develop and become a subject matter expert in your field.
• You want your work to make an impact in your community and country.

Come and join us - where payments meet purpose!

| What we are looking for

Reporting to the Director, Business Operations Readiness, the Senior Business Process Analyst is responsible and accountable to work closely with the RTR Operations Lead and Operational Readiness and Change Management teams to support the development and documentation of detailed RTR service management and operational business processes and procedures for internal and external stakeholders, including RTR participants, Bank of Canada, RTR service providers and Payments Canada.

The development of the deliverables will be based on sound and credible data gathered from collaboration with various sources, which includes work streams within the Program, internal teams within Payments Canada including Payments Operations, Technology, Service Management, Security Operations, the RTR Industry migration team and other sources of information.

This is a temporary position for a 12-month term.

| A day in the life

Your responsibilities as a Senior Business Process Analyst will include but are not limited to:

Research, Business and Operations Analysis:

• You will assist with development, documentation, implementation and operation of the payment service operations for the RTR System.
• You will assist with the rollout of payment service operations; ensure that processes and procedures are established prior to deployment; act as RTR support lead throughout pre-deployment, deployment and transition to operations periods.
• You will provide complete, accurate and timely project related information to the RTR Operations Lead and analyze the business needs of Payments Canada stakeholders with the use of detailed requirements and the documentation of processes and procedures.
• You will Investigate the implications of RTR to Payments Canada stakeholders and participate in further development of the RTR operating model design using the detailed business processes and procedures to ensure that the capabilities to be delivered are clearly understood by the RTR Operational Readiness Team & Payments Canada Core Operations.
• You will provide support and subject matter expertise to other divisions with respect to Operational Readiness.
• You will support RTR testing activities and provide subject matter expertise and participate in the testing of Payments Canada specific processes.
• You will review and provide feedback on operational deliverables (e.g. BCP/DR plan, service management plan, on-boarding/off-boarding processes, asset inventory) submitted by the RTR service providers; as well as coordinate review processes of vendor deliverables with different workstream leads.

Relationship Management:

• You are responsible to establish relationships with Payments Canada internal and external stakeholders in order to develop comprehension of their day to day operations relating to RTR.
• You will work with internal stakeholders to elicit, validate, and document functional, operational business processes using interviews, document analysis, and workshops.
• You will collaborate with others to generate, elaborate, and champion creative ideas to solve problems and seize opportunities.

|What you need to be successful

• MBA or related Master's Degree and technical experience in the financial industry OR five (5) years of experience working directly with payments systems.
• Must demonstrate experience in business analysis, requirements gathering and requirements documentation, process engineering, change management, end-to-end system and user acceptance testing, and enterprise implementation activities.
• Experience working with complex systems and processes.
• Experience communicating complex ideas with clear language and visualizations tailored to the audience.
• Strong organizational skills with a continuous improvement perspective.
• Experience in building strong effective relationships with internal and external stakeholders.
• Occasional travel will be required between Toronto and Ottawa
• Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.

|You will really stand out with

• Experience working in the financial industry including with payment processing systems is an asset.

| Salary range

• Based on qualifications and experience: $93,637 to $117,046.

Please submit your application by March 06, 2025.

|What's in it for you?

• Flexible, hybrid (remote/office) environment.
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
• Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
• Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
• 26 weeks of paid maternity and parental leave top-up.
• Rewards and recognition program.
• Access to office gym facilities.
• Internal and external professional development opportunities.
• Fun team and organizational events.
• Monthly all staff forums led by our Executive Leadership Team.

|Our diversity, inclusion and equity commitment

At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.

We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca.

We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.