Quality Assurance Program Administrator

Salary: $36.00 - $46.03 Hourly
Location : Salt Lake County, UT
Job Type: Full Time
Remote Employment: Flexible/Hybrid
Job Number: 44348
Agency: 250 Health & Human Services
Unit: 1711 DHHS LICENSING ADMINISTRATION
Opening Date: 02/27/2025
Closing Date: 3/9/2025 11:59 PM Mountain
FLSA: Exempt
Recruiter: Chelsea Edwards chelseaedwards@utah.gov 801 538-4236
# of Openings: 1
Background Check: You must successfully pass a criminal history check.
Career Mobility: This position may be filled as a career mobility.
Schedule Code: B - Competitive Career Service - Employment in this position requires a probationary period.
Schedule Code Description: * This position is currently a schedule B but may change to schedule AX in the future. Based on the agencies needs.
Benefits: This position is eligible for a full benefits package. See benefits tab below for details.
EEO Statement: The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, dial 711 or TTY: 800-346-4128.

Job Description
Quality Assurance Program Administrator

Program Administrator l
The Utah Division of Licensing and Background Checks is seeking a highly motivated and detail-oriented Quality Assurance Program Administrator to join our team. In this role, you will play a crucial part in ensuring the integrity and accuracy of our licensing and background check processes, including managing the administrative rules process. If you have a passion for quality assurance and want to make a real difference in public safety, this is the opportunity for you!
The Agency

The Department of Health and Human Services, Division of Licensing and Background Checks (DLBC) protects the vulnerable populations of Utah. DLBC licenses foster care, child care, human services, and health facility programs using rules and requirements that have been created with community support. DLBC is comprised of the Office of Licensing (OL) and the Office of Background Processing (OBP). For more information about the Division of Licensing and Background Checks, click here.
Why Join Our Team?

This is an opportunity to make a difference for Utah citizens while being a pivotal part of a dynamic team. You will receive great health and retirement benefits, such as generous paid time off. Spend more time with your family and have a positive work life balance. Click here to view a summary of all the benefits we offer.

If offered this position, your employment will be contingent upon passing a background check and review. There will be no cost to you for this check. This check will include fingerprinting, which will be available at various DHHS locations for your convenience. Fingerprinting will be completed prior to your first day of employment. You may review the policy by clicking here.

* This position is currently a schedule B but may change to schedule AX in the future. Based on the agencies needs.
Responsibilities

• Develop, implement, and maintain a comprehensive quality assurance program for all division processes, including licensing applications, background checks, and renewals.
• Conduct regular audits of processes and procedures to identify areas for improvement and ensure compliance with state and federal regulations.
• Analyze data and generate reports to track performance metrics, identify trends, and measure the effectiveness of the quality assurance program.
• Develop and deliver training programs to division staff on quality assurance principles and best practices.
• Collaborate with other departments and agencies to improve interoperability and ensure consistent application of standards.
• Investigate and resolve discrepancies related to licensing and background checks.
• Stay abreast of industry best practices and emerging trends in quality assurance.
• Manage the administrative rulemaking process, including:
• Researching and drafting rule amendments.
• Coordinating public hearings and comment periods.
• Shepherding rules through the approval process.
• Maintaining the division's rule book and interpretation manuals.
• Ensuring compliance with the Utah Administrative Rulemaking Act.

Qualifications
Minimum Qualification:

• Strong understanding of quality assurance principles and methodologies.
• Experience in developing and implementing quality assurance programs.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Preferred Qualification:

• A minimum of three years of experience in quality assurance or a related field or Bachelor's degree in business administration, public administration or other related degree.
• Experience in a regulatory or licensing environment.
• Knowledge of state and federal laws related to background checks and licensing.
• Experience with administrative rulemaking processes.

Supplemental Information

• Effective July 1, 2021, State of Utah Employees must either reside in Utah or be in the process of relocating to within 30 days of their start date.
• This position may currently be a hybrid of both in-office and remote work days. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion, at any time and for any reason.
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
• Only applicants selected for an interview will be contacted.
• DHRM rules apply for promotions and transfers.

Benefits:
The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for a detailed information page: To access a Total Compensation Calculator in Excel format click

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01

Please indicate how you heard about this specific job posting.

• State of Utah job site (www.governmentjobs.com/careers/utah)
• Referred by a Friend or Family
• Indeed
• Other External Job Board or Site
• LinkedIn
• Social Media (Facebook, Twitter, etc.)
• DWS job website (www.jobs.utah.gov)
• Advertisement (Digital Ad, Billboard, Print, etc.)
• Professional Network (Association, Membership, Work Colleague)
• University Network (Handshake, School Job Board, Career Center, etc.)
• Contacted by a Recruiter
• Career or Job Fair
• Internship
• Interviewed for different position
• Internal communications (Agency/Division, etc.)
• Other (not listed above)

02

Each answer must stand on its own - avoid statements like "see resume" or "see previous question". Answer each question completely. Do not post your resume or a general statement as an answer to the question. Do not fax or email resume or cover letter to recruiter. Failure to follow the above instructions may result in being disqualified from consideration.

• I acknowledge that I have read the above statement

03

To be considered for this position you must pass a criminal background check. Do you understand, agree to, and accept this requirement?

• Yes
• No

04

How many years of employment have you had working directly with or for the Department of Health and Human Services Office of Licensing or a similar licensing entity?

• None
• Some, up to 1 year
• More than 1 year, up to 3 years
• More than 3 years, up to 5 years
• More than 5 years, up to 10 years
• More than 10 years

05

Describe your experience with the Department of Health and Human Services Office of Licensing or a similar licensing entity. Include duties and where experience was obtained. If you do not have this experience, type N/A.
06

How many years have you had supervising other employees?

• None
• Some, up to 1 year
• More than 1 year, up to 3 years
• More than 3 years, up to 5 years
• More than 5 years, up to 10 years
• More than 10 years

07

Please rate your ability to work in an environment where you have to interpret and apply complex policies and procedures, including maintaining confidential information.

• None - I have no experience in applying policies, procedures, or maintaining confidential information.
• Fair - I have very little experience applying policies and procedures.
• Good - I have some experience applying policies and procedures, but may need support and guidance in very complex situations.
• Very good - I am comfortable in most cases and have had prior experience applying policies and procedures.
• Excellent - I have had extensive work experience and am able to apply complex policies and procedure. I know how to research and analyze and can maintain confidential information.

08

How many years experience do you have writing statute, rules, and/or policies?

• None
• Some, up to 1 year
• More than 1 year, up to 3 years
• More than 3 years, up to 5 years
• More than 5 years, up to 10 years
• More than 10 years

09

Select the category that best describes your years of experience in policy development and project/program management.

• None
• Less than 1 year
• 1-2 years
• 2-3 years
• 3-4 years
• More than 5 years

10

Choose your skill level in writing statue, rules, and/or policies.

• None
• Beginner (helped others write statute, rules, and/or policies)
• Intermediate (have written basic statute, rules, and/or policies)
• Advanced (have written complex statute, rules, and/or policies)

11

Select the category that best describes your years of experience in researching and interpreting statute, policies, procedures, rules, regulations and standards.

• None
• Less than 1 year
• 1-2 years
• 2-3 years
• 3-4 years
• More than 5 years

12

Which of the following have you used continually in your job for at least 2 years? Choose all that apply.

• Microsoft Word
• Excel
• Adobe pro
• Google suite of office products
• None

13

Rate your level of work experience that required application of laws, rules, policies to a specific situation to make a decision on what action to take.

• None
• Less than 1 year
• 1-2 years
• 2-3 years
• 3-4 years
• More than 5 years

14

Rate your professional work experience where you had to gather information and apply program rules, policies, and/or regulations to determine an individual's eligibility for a program and/or service.

• No experience
• Beginner
• Intermediate
• Advance

15

How many years of professional experience do you have analyzing and/or implementing statutes, rules, or polices?

• Less than 1 year
• 1-3 years
• 3-5 years
• More than 5 years

Required Question