Ambulatory Associate Chief Operating Officer (AMBUL CARE ADMSTN MGR 4) - INTERNAL HR USE ONLY

*** FOR INTERNAL HR USE ONLY ***

*** DO NOT APPLY ***

The Ambulatory Associate Chief Operating Officer (Ambulatory ACOO) is responsible for providing strategic direction, executive-level leadership, and operational oversight for UC Davis Health, Ambulatory Care Services. Reporting to the Chief Administrator/Chief Operating Officer (CA/COO), the Ambulatory ACOO is delegated to the management and operational leadership of a rapidly growing ambulatory clinical enterprise that is part of a progressive integrated health system. Responsibilities include establishing and achieving short-term and long-range strategic and business goals and objectives; monitoring and improving financial performance; ensuring efficient, data-driven operations; strategic leadership to ensure seamless and integrated care with the intent of executing high patient satisfaction; low cost in clinical operations; ensuring that the provision of quality patient care and services supports the teaching and research mission of UC Davis Health while working to improve patient experience rating and overall hospital rankings; and ensuring the institution maintains competent staff, cohesive workplace, engaged employees, and a strong patient safety culture; and driving the adoption of new innovative technology to improve efficiency, staff experience, and patient experience and outcomes.

The ACOO works with Ambulatory Leaders and Department Chairs to direct, supervise, and coordinate the activities of Ambulatory Care Services; assists in the evaluation and prioritization of equipment, supplies, space, staff and personnel needs; leads budget development and operational decisions; ensures that Ambulatory Care Services' policies and procedures are carried out effectively; ensures compliance with CMS, CDPH, and The Joint Commission regulations; develops optimal performance of ambulatory operational and clinical management; participates on leadership and multidisciplinary committees as assigned; represents UC Davis Ambulatory Care Services at professional meetings and/or community events. The Ambulatory ACOO may also serve as the acting Chief Administrator/Chief Operating Officer, as needed, in the absence of the CA/COO. This Ambulatory ACOO actively supports and implements UC Davis Health diversity, equity, and inclusion goals and objectives including: efforts to diversify staff in all selection and promotional opportunities; communicating program objectives to staff; establishing and maintaining a bias-free work environment; and providing opportunities for staff to obtain further training and expertise which will enhance the likelihood of upward mobility.

Minimum Qualifications

• Bachelor's degree in health administration, or related field.
• A minimum of five (5) years of experience in a senior leadership management role within a physician group practice setting is required.
• Excellent communication skills, experience dealing with complex issues, an understanding of physician revenue cycle management, financial accounting, and operations are also required.
• Ability to lead by influence with an unwavering commitment to patient-centered care.
• Strong experience developing and implementing operating plans, and analyzing financial and quality data are Required.
• Able to create a dynamic vision and be an inspirational leader while achieving that vision. Extensive, proven management experience, advanced level, with the full scope of operations in an academic medical center.
• Comprehensive and thorough understanding of all elements of health care delivery, including strategy, business planning, operations, and financial conditions. Broad-based knowledge of financial practices and capital planning.
• Able to effectively respond to factors that drive competitive advantage under dynamic conditions, such as health care industry changes, competitor actions, legal/regulatory changes, and technological trends.
• Able to identify and address patient and community needs, as well as the scope and level of care required by patients served. Become a community partner and a supporter of governmental alliances to support the mission of the University.
• Experience in organizational management skills at the executive level and demonstrated commitment to meeting affirmative action goals in recruitment, selection, and development of staff.
• Effective communication to interact with all members of the organization to enhance understanding, respect, cooperation, and problem-solving and to communicate organizational goals and objectives.
• Ability to build and maintain a strong management team to achieve success on organizational goals.
• Demonstrate and set high standards of behavior, performance, quality, credibility and integrity. Raise performance to levels that would not otherwise be achieved.
• Knowledge of legal principles, compliance standards, regulatory agency requirements, state and federal laws, University policies and contracts and ethical business practices.
• Demonstrate a commitment to enhancing diversity of staff, faculty and volunteers. Assure cultural competency in the delivery of patient care.

Preferred Qualifications

• Advanced degree in health administration, or related field.
• Experience working in a highly complex unionized environment.

Key Responsibilities

• 30% - Strategic Planning and Stakeholder Engagement
  Collaborate with UC System, Medical Center, and Physician leadership to identify, develop, and oversee the implementation of UC Digital Health strategies and initiatives aligned with UC's major strategic goals.
  Lead the development of ongoing services and expansion of UC Digital Health locally, regionally, and nationally, and overseeing all clinical, technical, business, and regulatory activities around the UC Digital Health in access to care and new models of digital health provided across the continuum of care for digital health.
  Minimize clinical practice variation and increase physician accountability.
  Provide clinical leadership for fostering relationships with payers, technology companies, and clinical partners.
  Manage a growing portfolio of comprehensive ambulatory services including hospital-based clinics, a network of multispecialty off-campus clinics, clinics within UCDH Centers of Excellence, ambulatory surgery centers, and outpatient clinical affiliations.
  Partner with the School of Medicine and the Betty Irene Moore School of Nursing to advance the clinical, research, and education missions in the ambulatory setting.
  Develop strategy and alignment for physician compensation, incentives, and recognition.
  Maintain effective working relationships with the medical staff and other professionals across all of UC Davis Health.
  Integrate the organizational units and functions to reconcile goals and assign priority to a large number of competing programs aligned with the overall strategy of UC Davis Health.

• 30% - Operational Management and Outpatient Care
  Responsible for all operational aspects of the assigned hospital departments/divisions and medical practices with an emphasis on quality of patient care, patient engagement/satisfaction, performance improvement, productivity, and financial performance.
  As part of UC Davis Health's executive team, model servant leadership and communicate/collaborate with leaders throughout the health system to develop strategies, operating policies, business plans, and capital allocation plans. Provide updates to the CA/COO of all substantive or pressing issues.
  Integrate the strategic plan of the organization with all operations within Ambulatory Services.
  Oversee the medical group's ambulatory practice for 950 practicing physicians.
  Provide visionary leadership that unifies and aligns the medical group and the ambulatory management, clinical care teams, and administrative staff.
  Execute the Ambulatory Service strategy of accessible, affordable, and tailored healthcare and leading initiatives in population health and value-based care.
  Communicate a customer-oriented patient-centered vision, positioning the value proposition to customers, developing deep insight capabilities in healthcare consumerism, integrating customer insights in decision-making, and leveraging data analytics.
  In partnership with other UC Davis Health division directors, manage the outpatient ancillary services including outpatient pharmacy, imaging, laboratories, therapies, and ambulatory surgery centers.

• 20% - Fiscal and Compliance Management
  Oversee the delivery system programs and services, financial positioning, and business growth of Ambulatory Services.
  In conjunction with other UC Davis Health division directors, oversee ambulatory revenue cycle, health plan contracting, information technology, and facilities.
  Ensure compliance with all legal and statutory requirements, including those of the Joint Commission, Title 22 of the California Administrative Code, California Department of Public Health, Office of Statewide Health Planning and Development, Center for Medicare and Medicaid Services Conditions of Participation, California Department of Health and Human Services, and the State Board of Pharmacy.
  Work with relevant regulatory bodies to forward the Ambulatory Care objectives, and to ensure current feedback concerning the latest regulations, laws and encumbrances involved with managing UC Davis Hospital.

• 20% - Staff Management and Quality Improvement
  Improve clinical care and optimal utilization of personnel by developing a sound management organization providing optimal human resource allocations.
  Develop people and systems to provide a talented, caring, and highly competent staff committed to the University's vision and values, striving to make UC Davis Health an employer of choice.
  Contribute to and develop Ambulatory Care Services long-range planning; implement policies and programs; help oversee programming as replacement facilities are required.
  Collaborate with all members of the CAO/COO's executive team to develop and implement the organization's strategic plan.
  Serve on committees, work groups, and advisory groups that have a direct impact on Ambulatory Care operations. Represent Ambulatory Care Services at professional meetings and community events. Work in partnership with the ambulatory leadership at all UC campuses to leverage strengths, resources, and best practices.
  Actively support and implement UC Davis Health's Affirmative Action program to diversify staff in all selection and promotional opportunities; communicate program objectives to staff; establish and maintain a bias-free work environment; provide opportunities for staff to obtain further training and expertise to enhance the likelihood of upward mobility.
  Support the UC Davis Principles of Community.

Department Overview

Providing comprehensive ambulatory services to patients across the Sacramento region through 74 clinics at 32 locations. We offer services in hospital-based clinics, a network of multispecialty off-campus clinics, ambulatory surgery centers, and outpatient clinical affiliations. We also provide a vast array of virtual options for primary and specialty video visits, eConsults, extended hours of telehealth express care, and home care services.

Department Specific Job Scope

Responsible for the operation of the University of California Davis Ambulatory Care Services division, providing leadership and direction to the ambulatory enterprise. This role includes overseeing all ambulatory care practices, including more than 75 clinics at 32 locations in Sacramento and throughout Northern California. UC Davis Hospital serves as a major tertiary and quaternary care referral medical center for a 33-county, 65,000-square-mile service area with a population of more than six million. UC Davis Hospital services range from heart and vascular surgery to transplant and neurological surgery and include level 1 adult and pediatric trauma care, the region's only nationally ranked comprehensive children's hospital and a National Cancer Institute-designated comprehensive cancer center.

The departments and divisions this position is responsible for represent budgeted gross revenue of $2.06B and budgeted expense of $640.8M for fiscal year 2024/2025. Current budgeted FTE totals 1,471, consisting of a wide range of specialized technical and nursing classifications as well as clinical, and administrative support personnel. Reporting directly to the incumbent are 7 FTEs (MSP-level managers). The departments reporting to this position represent several multi-million dollar equipment and/or facility projects at any given time.

Position Information

• Full Salary Grade Range: $233500 - $492700 annually
• Salary Frequency: Monthly
• Salary Grade: Grade 32
• UC Job Title: AMBUL CARE ADMSTN MGR 4
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift Hours: M-F 8am-5pm
• Location: UCDHAS Building (HSP165)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes, full benefits
• Hybrid/Remote/Onsite: This position is hybrid (mix of on-site and remote work)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page .

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html
High quality and low-cost medical plans to choose from to fit your family's needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On-site Employee Assistance Program including access to free mental health services
Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Never 0 Hours
• Lifting/Carrying over 50 lbs - Never 0 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Never 0 Hours
• Pushing/Pulling over 50 lbs - Never 0 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Never 0 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Never 0 Hours
• Loud noise levels - Never 0 Hours
• Marked changes in humidity or temperature - Never 0 Hours
• Microwave/Radiation - Never 0 Hours
• Operating motor vehicles and/or equipment - Never 0 Hours
• Extreme Temperatures - Never 0 Hours
• Uneven Surfaces or Elevations - Never 0 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Special Requirements

• This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected . The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere

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