Chief Operating Officer

New Horizons of the Treasure Coast and Okeechobee is the region's most comprehensive mental health and substance use recovery agency. With nine facilities across four counties, we serve over 14,000 children and adults annually, regardless of their ability to pay.

New Horizons of the Treasure Coast was established in 1958 by community members who passionately believed that quality mental health services should be available to all in need on the Treasure Coast. From its first location in Ft. Pierce, New Horizons has expanded to serve residents in Indian River, Martin, Okeechobee, and St. Lucie Counties. More than 60 years after its founding, New Horizons continues to work hard to fulfill its founders' vision.

It offers inpatient and outpatient mental health care for adults and children, crisis units for adults and children, learning resource centers for independent living skills, a transitional group home, substance abuse and detox services, case management, family support and counseling, and programs in schools. New Horizons provides a safety net for those in crisis, outreach programs to promote resilience and recovery, and community education to help our community achieve health in both mind and body.

STATEMENT OF JOB:

Provides assistance to the CEO in the overall administration of the Agency through leadership, direction and administration of program operations, quality assurance, contractual compliance and technological growth.

Assists the CEO in overall administration, planning and development of the Agency.

• Demonstrates effectiveness in the short-term and long-term planning functions relative to financial and operational planning
• Maintains efficient and effective operations, working with medical staff and other personnel to ensure the highest quality of care.
• Demonstrates the initiative necessary to complete assignments and/or projects. Consults with and advises the CEO in recommendations for corrective action as required.
• Demonstrates effective communication with, and serves as an administrative resource for all program staff, medical staff and the CEO.
• Demonstrates a sound understanding of the financial operations of the Agency, and actively participates in the development and implementation of the Agency's annual budget. Reviews financial statements and variance reports, monitoring and controlling expenditures as appropriate.
• Ensures that the Agency maintains compliance with government regulations and accrediting bodies by monitoring on-going operations and implementing corrective actions as required. Provides leadership and direction in the administration of operations, ensuring compliance with Agency objectives in the delivery of quality service.

Provides administrative direction, leadership and supervision to staff at the Director or Managerial level.

• Effectively interprets and facilitates Agency policies, objectives and operational procedures with managers.
• Continually reviews the productivity and efficiency of staff, working with directors and managers to establish standards and improve productivity.
• Demonstrates the ability to assist managers by delegating sufficient authority to enable managers to oversee the responsibilities inherent within their assigned areas.
• Consistently motivates managers in a positive manner, developing commitment, action and teamwork.

Exhibits good administrative and leadership skills.

• Demonstrates the ability to recognize, establish and deal with administrative priorities in a prompt manner as required
• Consistently develops a plan of action prior to implementation of administrative and financial functions, practices and/or procedures; determines appropriate objectives.
• Considers all relevant data in making decisions; demonstrates sound judgment and good decision-making skills.
• Demonstrates the ability to respond to changing circumstances in a manner so as to maximize the opportunity and minimize the problem as appropriate.
• Acts decisively and takes effective action appropriate to the circumstances as required.
• Consistently demonstrates positive, interpersonal relations with staff.
• Effectively functions as the lead person on various administrative projects; provides input into various committee meetings and related activities.
• Demonstrates effectiveness in representing the Agency in its relationships with other organizations and groups.
• Consistently exhibits responsiveness to others in and outside the Agency (example: returning phone calls, being punctual for meetings, maintaining availability to meet, etc.)

Serves as Administrative Security Officer for the agency's electronic information systems.

• Maintains electronic systems in accordance with HIPAA compliance & SAMH/CARF regulations.
• Enforces security access policies of all agency Internet/Network users.
• Serves as Corporate Compliance Committee member.

Oversees agency State Outcome Measures Process.

• Participates as member of Managing Entity 'Data Improvement Work Group'.
• Works with IT, Finance, Clinical Directors and QI to develop State Outcome Measure procedures.
• Works as liaison between Clinical staff and Managing Entity.
• Maintains knowledge of SAMH 155-2 Pamphlet.

Provides administrative direction, leadership to IT Director and Quality Improvement Manager.

• Supervises staff members in a fair and consistent manner; provides direction as necessary.
• Takes immediate action in disciplinary situations; documents actions taken.
• Demonstrates good leadership by developing standards of performance, areas of responsibility and accountability, and delegating responsibilities, leads by example.
• Motivates staff members in a positive manner, develops teamwork in accepting and practicing the policies and procedures of the agency.
• Ensures that all staff members have a clear definition of their work responsibilities and expectations for performance.

Requirements

MINIMUM QUALIFICATIONS

Ten years of health care managerial experience involving:

Executive leadership, project implementation, team building, process improvement, cost reductions, strategic planning, quality assurance, streamlining workflows, and providing support to agency business objectives and clinical operations.