General Manager - Subaru Suffolk/KIA

Job Description
General Manager - FIRST TEAM AUTO GROUP Subaru/KIA

Located in Western Branch - North Suffolk

First Team Automotive Group, a trusted family-owned dealership group since 1946, is seeking a results-driven, experienced, and people-oriented General Manager. This role oversees all aspects of dealership operations, ensuring efficiency and profitability across the Sales, Service, and Parts Departments. The ideal candidate will drive success through strategic planning, effective leadership, and the execution of company policies and procedures.

As General Manager, you will play a pivotal role in leading our dealerships' success while making a meaningful impact on our team members and customers.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Effectively manage all aspects of dealership operations with a focus on driving performance and fostering a positive work environment.
• Mentor and develop managers, leaders, and employees to enhance skills, improve efficiency, and achieve success.
• Set clear expectations, monitor performance, and ensure all team members are held accountable for achieving results.
• Communicate management policies and procedures to all team members, fostering transparency and maintaining strong team morale.
• Promote harmony and teamwork across all departments to ensure seamless operations and a unified dealership culture.
• Excel in verbal and written communication to effectively negotiate deals, present strategies, and enhance customer interactions.
• Maintain outstanding CSI scores by delivering exceptional customer service and proactively addressing concerns.
• Regularly support the Sales Desk and assist in closing deals to generate revenue and customer satisfaction.
• Build and sustain good working relationships with lending institutions to facilitate financing options and vehicle sales.
• Work closely with factory representatives to secure inventory and align with manufacturer objectives.
• Develop and implement comprehensive operational plans to set and achieve dealership goals for the coming year.
• Analyze and refine monthly forecasts and plans for all variable operations to maximize efficiency.
• Ensure all departments operate efficiently and remain profitable through effective cost management and revenue generation.
• Maintain full compliance with federal, state, and local regulations affecting new and used vehicle sales.
• Ensure that department managers continue the training and supervising of employees for optimum effectiveness.
• Address and resolve escalated customer concerns to maintain a high level of satisfaction and dealership reputation.
• Develop merchandising strategies and assist in creating a cost-effective advertising program to attract and retain customers.

At First Team, we are committed to the growth and development of our employees. Join us and contribute to a tradition of excellence.

First Team Automotive Group is an equal opportunity employer.

Experience and Skills
REQUIREMENTS:

• 7-10 years of automotive industry experience required, with a proven track record as a General Manager or General Sales Manager.
• Must successfully pass a criminal background check and drug screening.
• Valid driver's license with a record that meets First Team policy standards.
• Must have or obtain a Virginia Automotive Sales License.

Job Benefits
Compensation and Benefits:

• Competitive Compensation Package
• Medical, Dental, and Vision Plans
• Company Paid Employee Life Insurance of $25,000
• Short-Term Disability Coverage
• Employee Assistance Program
• 401(k) Plan
• Paid Time Off & Holiday Pay
• Discounts on Vehicles, Parts, and Service