Counter Services Supervisor
Apply NowCompany: City of Perris
Location: Perris, CA 92570
Description:
Salary: $53.67 - $65.23 Hourly
Location : Perris, CA
Job Type: Full-Time
Job Number: 2025-00001
Department: Development Services
Opening Date: 02/28/2025
Closing Date: 3/14/2025 11:59 PM Pacific
Max Number of Applicants: 50
DEFINITION
Under direction, to supervise, coordinate, and participate in the work of staff responsible for assisting the public at the Development Services counter, providing customer service, issuing building permits and processing planning applications; to provide coordination with plan check and building inspection services and activities; to perform a variety of technical tasks and professional development services and to provide highly responsible and complex staff assistance to the department managers.
SUPERVISION EXERCISED
Exercises direct supervision over technical and administrative support staff.
EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES
Plan, prioritize, assign, supervise and review the work of staff responsible for assisting the public at the Development Services counter.
Assist the Director of Development Services in Code Enforcement related issues such as customer complaints; follow-up with code officers, and research code cases.
Complete month end reports on financial revenue intake for Development Services.
Coordinate fee structures with outside agencies such as WRCOG, RCA, EMWD, and school districts.
Act as system administrator to our permitting system ACCELA, which consists of updating fees, managing user profiles, and maintaining user discrepancies when needed.
Participate in the selection of development services counter staff; provide and coordinate staff training; coordinate work plans for the development services counter; meet with staff to identify and resolve problems; review and monitor workflow and work with employees to correct deficiencies and improve counter processes.
Participate in the development and implementation of goals, objectives, policies, and priorities for the development services counter services; identify resources needs; establish schedules and methods for providing counter services recommend and implement policies and procedures.
Identify opportunities for improving service delivery methods and procedures; review with appropriate management staff; implement improvements.
Participate in the preparation of the assigned program budget; submit budget recommendations;
monitor expenditures.
Coordinate assigned services and activities with those of other departments, divisions, and outside agencies and organizations.
Respond to requests for information; resolve difficult inquiries and complaints and assist City departments, governmental agencies, and the public on building and planning counter policies and procedures.
Oversee and assist with the processing of permit applications, checking for accuracy and completeness, routing to appropriate review of staff, monitoring application progress for status reports, calculation and receipting fees and preparing building and land use permits for issuance.
Provide guidance in filling out various permit applications and forms, making sure applicants understand the permitting process and the necessary information and attachments required to submit an accurate and complete application.
Coordinate and assist with plan check activities to ensure timeliness.
Coordinate the permitting process with building official, inspectors, planners, engineers, fire inspectors and other outside agency staff.
Participate on committees for special City and department projects as directed.
Prepare or assist in the preparation of Council and special reports; prepare a variety of reports on division activities.
Maintain databases, files and records relating to permit and inspection activities.
Represent the City in contacts with governmental agencies, community groups, various business, professional, educational, regulatory organizations and with property owners, developers, contractors, and the public.
OTHER JOB-RELATED DUTIES
Perform related duties and responsibilities as assigned.
JOB RELATED AND ESSENTIAL QUALIFICATIONS
Knowledge of:
Applicable City, State and Federal laws, codes, ordinances and regulations relating to building and construction standards and requirements.
Working knowledge of building code administration, permitting processes and zoning. Project and workload planning techniques.
Problem solving and conflict resolution practices and techniques.
Principles and practices of supervision. Principles and procedures of record keeping.
Principles and practices of budget development and implementation.
Methods and techniques of effective technical report preparation and presentation. Techniques for effectively representing the City in contacts with governmental agencies, community groups, various business, professional, educational, and regulatory organizations and with property owners, developers, contractors, and the public.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors and Agency staff.
Skill to:
Operate modern office equipment including computer and applicable software applications such as word processing, spreadsheets, and databases.
Operate a motor vehicle safely.
Ability to:
Supervise, organize, and review the work of lower level personnel. Select, supervise, train, and evaluate staff.
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Interpret and apply Federal, State, and local policies, laws, and regulations governing code compliance.
Read and interpret building plans, zoning codes and ordinances.
Coordinate the flow of assigned work and follow through in a timely manner.
Prepare and maintain accurate and complete records.
Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
Effectively present information and respond to questions.
Participate in the development of long-term and short-term goals for the department. Identify, analyze and resolve administrative problems and implement operational change. Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
Interact and communicate with the public in a helpful, positive, fair, tactful, resourceful, courteous, and effective manner, while providing accurate information regarding City development services and other activities.
Communicate clearly and concisely, both verbally and in writing.
Work independently, organize information, and efficiently prioritize and complete work. Establish, maintain, and foster positive and harmonious working relationships with those contacted during work.
MINIMUM QUALIFICATIONS
Experience:
Three (3) years administrative and public counter support in planning, zoning, plan check or building inspection work.
Training:
Bachelor's degree from an accredited college or university with major course work in public administration, political science, planning, engineering, or a related field.
Special Requirements:
Essential duties require the following physical skills and work environment:
Ability to work in a standard office environment including ability to sit, stand, walk, kneel, crouch, stoop, squat, twist, and lift 10 lbs.; ability to travel to different sites and locations.
Holidays: The City observes fifteen (15) holidays per year.
Vacation: Accrual of eight (8) hours of vacation per month of service for years one (1) through five (5) of employment (maximum of 460 hours accrual).
Paid Leave: Eight (8) hours of sick leave per month of service (maximum of 380 hours accrual). Other leaves provided include bereavement (up to 5 days) and jury duty leave.
Administrative Leave: Twelve (12) days per year.
Health Benefits: The City shall pay the median amount of all medical insurance offered for medical insurance premiums (currently $2,408.95 per month) employee and dependents.
Dental Insurance: The City's dental plan pays up to two ($200) dollars per month of the premium for either the Dental HMO or PPO.
Life Insurance: The City shall contribute the full amount of the premium of the life insurance policy for employees at the cost of two (2) times the employee's annual base salary.
Flexible Spending Savings Account: The City provides a pre-tax Flexible Spending Account (FSA) for medical expenses and a pre-tax Flexible Spending Account (FSA) for dependent care expenses.
Long Term Disability: The City shall contribute the full amount of the premium of a group long-term disability insurance policy.
Vision: The City provides vision-care reimbursement up to eight hundred fifty ($850.00) dollars.
Retirement: Retirement benefits shall be provided at 2% @ 60 PERS retirement formula for existing PERS members or 2% @ 62 for new hires entering the CalPERS system for the first time (pursuant to the City's contract with PERS and as required by law). The employee is responsible for the full member contribution.
Deferred Compensation: The City will match the employee's deposits up to five (5%) percent of the total salary in a Deferred Compensation Plan.
Educational Incentive:An employee who holds a verified Master's degree from an Accredited University will be eligible to receive a seven (7%) percent incentive pay to their annual salary. Also, an employee who holds a Doctorate degree from an Accredited University will be eligible to receive a two (2%) percent educational incentive pay increase to their base salary hourly rate. The maximum cumulative educational incentive pay for Master's and Doctorate degrees shall not exceed nine (9%) percent.
Educational Reimbursement:The Educational reimbursement program consists of full reimbursement up to the limit of two thousand five hundred ($2,500.00) dollars per fiscal year, per eligible employee and pre-authorization by the City Manager's Office.
01
The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as accurate as possible. You may be asked to demonstrate your knowledge and skills in an assessment or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration. Responses such as, "see resume" or "see application" will not replace questions requested to be answered.
02
Do you have at least three (3) years administrative and public counter support in planning, zoning, plan check or building inspection work?
03
How many years of administrative and public counter support in planning, zoning, plan check or building inspection work do you possess?
04
Please indicate the areas in which you have administrative and public counter support experience. (Check all that apply)
05
Which types of government agencies have you worked for? (Check all that apply)
06
Do you have a bachelor's degree from an accredited college or university with major course work in public administration, political science, planning, engineering, or a related field?
07
Please indicate the highest level of education that you have completed:
Required Question
Location : Perris, CA
Job Type: Full-Time
Job Number: 2025-00001
Department: Development Services
Opening Date: 02/28/2025
Closing Date: 3/14/2025 11:59 PM Pacific
Max Number of Applicants: 50
DEFINITION
Under direction, to supervise, coordinate, and participate in the work of staff responsible for assisting the public at the Development Services counter, providing customer service, issuing building permits and processing planning applications; to provide coordination with plan check and building inspection services and activities; to perform a variety of technical tasks and professional development services and to provide highly responsible and complex staff assistance to the department managers.
SUPERVISION EXERCISED
Exercises direct supervision over technical and administrative support staff.
EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES
Plan, prioritize, assign, supervise and review the work of staff responsible for assisting the public at the Development Services counter.
Assist the Director of Development Services in Code Enforcement related issues such as customer complaints; follow-up with code officers, and research code cases.
Complete month end reports on financial revenue intake for Development Services.
Coordinate fee structures with outside agencies such as WRCOG, RCA, EMWD, and school districts.
Act as system administrator to our permitting system ACCELA, which consists of updating fees, managing user profiles, and maintaining user discrepancies when needed.
Participate in the selection of development services counter staff; provide and coordinate staff training; coordinate work plans for the development services counter; meet with staff to identify and resolve problems; review and monitor workflow and work with employees to correct deficiencies and improve counter processes.
Participate in the development and implementation of goals, objectives, policies, and priorities for the development services counter services; identify resources needs; establish schedules and methods for providing counter services recommend and implement policies and procedures.
Identify opportunities for improving service delivery methods and procedures; review with appropriate management staff; implement improvements.
Participate in the preparation of the assigned program budget; submit budget recommendations;
monitor expenditures.
Coordinate assigned services and activities with those of other departments, divisions, and outside agencies and organizations.
Respond to requests for information; resolve difficult inquiries and complaints and assist City departments, governmental agencies, and the public on building and planning counter policies and procedures.
Oversee and assist with the processing of permit applications, checking for accuracy and completeness, routing to appropriate review of staff, monitoring application progress for status reports, calculation and receipting fees and preparing building and land use permits for issuance.
Provide guidance in filling out various permit applications and forms, making sure applicants understand the permitting process and the necessary information and attachments required to submit an accurate and complete application.
Coordinate and assist with plan check activities to ensure timeliness.
Coordinate the permitting process with building official, inspectors, planners, engineers, fire inspectors and other outside agency staff.
Participate on committees for special City and department projects as directed.
Prepare or assist in the preparation of Council and special reports; prepare a variety of reports on division activities.
Maintain databases, files and records relating to permit and inspection activities.
Represent the City in contacts with governmental agencies, community groups, various business, professional, educational, regulatory organizations and with property owners, developers, contractors, and the public.
OTHER JOB-RELATED DUTIES
Perform related duties and responsibilities as assigned.
JOB RELATED AND ESSENTIAL QUALIFICATIONS
Knowledge of:
Applicable City, State and Federal laws, codes, ordinances and regulations relating to building and construction standards and requirements.
Working knowledge of building code administration, permitting processes and zoning. Project and workload planning techniques.
Problem solving and conflict resolution practices and techniques.
Principles and practices of supervision. Principles and procedures of record keeping.
Principles and practices of budget development and implementation.
Methods and techniques of effective technical report preparation and presentation. Techniques for effectively representing the City in contacts with governmental agencies, community groups, various business, professional, educational, and regulatory organizations and with property owners, developers, contractors, and the public.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors and Agency staff.
Skill to:
Operate modern office equipment including computer and applicable software applications such as word processing, spreadsheets, and databases.
Operate a motor vehicle safely.
Ability to:
Supervise, organize, and review the work of lower level personnel. Select, supervise, train, and evaluate staff.
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Interpret and apply Federal, State, and local policies, laws, and regulations governing code compliance.
Read and interpret building plans, zoning codes and ordinances.
Coordinate the flow of assigned work and follow through in a timely manner.
Prepare and maintain accurate and complete records.
Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
Effectively present information and respond to questions.
Participate in the development of long-term and short-term goals for the department. Identify, analyze and resolve administrative problems and implement operational change. Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
Interact and communicate with the public in a helpful, positive, fair, tactful, resourceful, courteous, and effective manner, while providing accurate information regarding City development services and other activities.
Communicate clearly and concisely, both verbally and in writing.
Work independently, organize information, and efficiently prioritize and complete work. Establish, maintain, and foster positive and harmonious working relationships with those contacted during work.
MINIMUM QUALIFICATIONS
Experience:
Three (3) years administrative and public counter support in planning, zoning, plan check or building inspection work.
Training:
Bachelor's degree from an accredited college or university with major course work in public administration, political science, planning, engineering, or a related field.
Special Requirements:
Essential duties require the following physical skills and work environment:
Ability to work in a standard office environment including ability to sit, stand, walk, kneel, crouch, stoop, squat, twist, and lift 10 lbs.; ability to travel to different sites and locations.
Holidays: The City observes fifteen (15) holidays per year.
Vacation: Accrual of eight (8) hours of vacation per month of service for years one (1) through five (5) of employment (maximum of 460 hours accrual).
Paid Leave: Eight (8) hours of sick leave per month of service (maximum of 380 hours accrual). Other leaves provided include bereavement (up to 5 days) and jury duty leave.
Administrative Leave: Twelve (12) days per year.
Health Benefits: The City shall pay the median amount of all medical insurance offered for medical insurance premiums (currently $2,408.95 per month) employee and dependents.
Dental Insurance: The City's dental plan pays up to two ($200) dollars per month of the premium for either the Dental HMO or PPO.
Life Insurance: The City shall contribute the full amount of the premium of the life insurance policy for employees at the cost of two (2) times the employee's annual base salary.
Flexible Spending Savings Account: The City provides a pre-tax Flexible Spending Account (FSA) for medical expenses and a pre-tax Flexible Spending Account (FSA) for dependent care expenses.
Long Term Disability: The City shall contribute the full amount of the premium of a group long-term disability insurance policy.
Vision: The City provides vision-care reimbursement up to eight hundred fifty ($850.00) dollars.
Retirement: Retirement benefits shall be provided at 2% @ 60 PERS retirement formula for existing PERS members or 2% @ 62 for new hires entering the CalPERS system for the first time (pursuant to the City's contract with PERS and as required by law). The employee is responsible for the full member contribution.
Deferred Compensation: The City will match the employee's deposits up to five (5%) percent of the total salary in a Deferred Compensation Plan.
Educational Incentive:An employee who holds a verified Master's degree from an Accredited University will be eligible to receive a seven (7%) percent incentive pay to their annual salary. Also, an employee who holds a Doctorate degree from an Accredited University will be eligible to receive a two (2%) percent educational incentive pay increase to their base salary hourly rate. The maximum cumulative educational incentive pay for Master's and Doctorate degrees shall not exceed nine (9%) percent.
Educational Reimbursement:The Educational reimbursement program consists of full reimbursement up to the limit of two thousand five hundred ($2,500.00) dollars per fiscal year, per eligible employee and pre-authorization by the City Manager's Office.
01
The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as accurate as possible. You may be asked to demonstrate your knowledge and skills in an assessment or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration. Responses such as, "see resume" or "see application" will not replace questions requested to be answered.
- Yes, I understand and agree
- No, I do not agree
02
Do you have at least three (3) years administrative and public counter support in planning, zoning, plan check or building inspection work?
- Yes
- No
03
How many years of administrative and public counter support in planning, zoning, plan check or building inspection work do you possess?
- Less than 1 year
- 1 - 2 years
- 3 - 4 years
- 5+ years
- None
04
Please indicate the areas in which you have administrative and public counter support experience. (Check all that apply)
- Planning
- Zoning
- Plan Check
- Building Inspection Work
- None of the above
05
Which types of government agencies have you worked for? (Check all that apply)
- City
- County
- State or Federal Government
- Public Education
- Tribal Government
- Non-Profit
- Not Applicable
06
Do you have a bachelor's degree from an accredited college or university with major course work in public administration, political science, planning, engineering, or a related field?
- Yes
- No
07
Please indicate the highest level of education that you have completed:
- High School Diploma or Equivalent
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
- None of the above
Required Question