Vice President IT Service Excellence
Apply NowCompany: Novant Health
Location: Charlotte, NC 28269
Description:
Overview
The Vice President of IT Service Excellence is a strategic and results-driven leader responsible for overseeing IT Service Management (ITSM), Service Improvement and Quality Assurance, Customer Support and Experience, and Service Desk Operations. This role emphasizes delivering exceptional IT services through an internationally delivered co-managed model, ensuring efficiency, scalability, and a superior user experience. The VP of IT Service Excellence will collaborate with cross-functional teams, drive continuous improvement initiatives, and align IT service delivery with organizational goals and customer needs.
Come join a remarkable team where quality care meets quality service, in every dimension, every time.
#JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth.
At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.
Qualifications
Responsibilities
It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
The Vice President of IT Service Excellence is a strategic and results-driven leader responsible for overseeing IT Service Management (ITSM), Service Improvement and Quality Assurance, Customer Support and Experience, and Service Desk Operations. This role emphasizes delivering exceptional IT services through an internationally delivered co-managed model, ensuring efficiency, scalability, and a superior user experience. The VP of IT Service Excellence will collaborate with cross-functional teams, drive continuous improvement initiatives, and align IT service delivery with organizational goals and customer needs.
Come join a remarkable team where quality care meets quality service, in every dimension, every time.
#JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth.
At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.
Qualifications
- Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, required. Master's degree, preferred.
- Experience: 12+ years of progressive leadership experience in IT service management, customer support, or related fields.
- Licensure/Certification: Certifications such as ITIL, Six Sigma, or PMP, preferred.
- Additional Skills (required):
- Proven expertise in ITIL frameworks and implementing ITSM best practices.
- Strong experience managing globally distributed teams and co-managed service delivery models.
- Demonstrated success in driving service improvement initiatives and delivering measurable results.
- Additional Skills (preferred):
- Experience in healthcare or other highly regulated industries.
- Familiarity with emerging IT service delivery trends and technologies.
Responsibilities
It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
- Our team members are part of an environment that fosters team work, team member engagement and community involvement.
- The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
- All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".