Job: Sr. Product Manager --- Onsite/Hybrid Job -- Full-Time Position

Job Title: Sr. Product Manager
Location: San Francisco, CA (Onsite/Hybrid Job)
Duration: Full-Time (Permanent Position)

Job Description

Key Responsibilities
Product Development and Management

• Lead the end-to-end product certification process
• Analyze the current state of certification and identify opportunities for improvement and innovation
• Develop and maintain a feature roadmap for certification products
• Ensure product functionality meets business and customer requirements

Requirements Gathering and Documentation

• Facilitate workshops to capture detailed requirements and business processes
• Collaborate with global cross-functional stakeholders to align business objectives with functional requirements
• Deliver story mapping, user stories, and acceptance criteria
• Validate if problems require technical solutions before engaging engineering resources

Stakeholder Collaboration

• Partner with internal groups, vendors, and consultants to design and build systems according to specifications
• Manage communications between internal and vendor Product Managers and business stakeholders
• Represent the end-user perspective in discussions with leaders, Solution Architects, and Engineers

Implementation and Testing

• Coordinate with engineering for requirements hand-off and build demonstrations
• Plan and facilitate User Acceptance Testing (UAT)
• Draft test scenarios and qualify QA issues against requirements
• Provide training to key business stakeholders

Post-Implementation Support

• Contribute to Change Management and User Adoption strategies
• Serve as the first level of support during Hypercare
• Develop post-implementation support strategies and transition plans
• Ensure smooth operation and maintenance of existing certification systems

Continuous Improvement

• Proactively identify areas for enhancing efficiency and user satisfaction
• Address user-reported issues and bugs to improve the end-user experience
• Collaborate with teams to remove blockers and discrepancies impeding progress

Ownership

• Demonstrate a self-starter mentality, capable of delivering results with minimal oversight
• Embody a "get it done" attitude, taking initiative to overcome obstacles and meet deadlines
• Effectively collaborate with team members across different time zones, adapting communication and work schedules as needed
• Take personal accountability for delivering high-quality results and meeting project objectives
• Proactively identify and address challenges, seeking solutions independently before escalating issues

Minimum Requirements

• 8-10 years of experience in product management (or comparable roles) with a focus on learning technologies and Certification systems.
• Strong analytical and technical skills in information technology.
• Product Certification or Learning domain expertise is a plus.
• Experience working in Salesforce product ecosystem as a Product Manager or in comparable roles.
• Experience working on global implementations.
• Experience working with both business and technical teams, participating in solution design, working with globally distributed development and testing teams in different time zones.
• Strong interpersonal and relationship-building skills.
• Self-starter with a 'get it done' attitude and a strong sense of team spirit; Able to work quickly and accurately under pressure and time constraints.
• Ability to deliver results with large-scale, cross-functional teams in a fast-paced agile environment.
• Excellent oral and written skills, confident communicator with the ability to explain complex issues and solutions in a clear, concise fashion to technical and non-technical audiences.
• Ability to work under pressure, highly adaptable and well-organized; Ability to shift directions quickly when priorities change.

Preferred Requirements

• Salesforce Certified (E.g. Salesforce Certified Administrator, Business Analyst).
• Experience working with various Learning Management Systems (LMS) and Certification platforms.
• Experience working with Certification vendors.
• SAFe methodology.