Local Government Relations Manager

Job Description
Position Title: Local Government Relations Manager

$79,976 to $107,518 annually DOE

Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid

sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and

education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are

delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by

mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,

so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide

customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put

ourselves in their shoes and give them our full attention.

Empowering You: We empower our customers to choose the products that best meet their needs, and

we support our employees to implement solutions that elevate the experiences of our customers and

coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers -

and each other - better.

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a

corporation.

Job Summary

Ziply Fiber is seeking an outgoing, energetic professional who is an expert at conveying complex

information and ideas across multiple jurisdictions with a wide variety of opportunities to find success.

The Local Government Relations Manager will support multiple municipal jurisdictions in a collaborative

team environment under the supervision of the Senior Manager - Local Government Relations within

Ziply Fiber's Regulatory and External Affairs team.

The Local Government Relations Manager is an integral part of Ziply Fiber's success in fiber market

expansion through building and maintaining strong relationships with municipal public works departments,

municipal government leadership and other community leaders, residents, businesses, and internal

departments to ensure the organization's interests are represented. Internally, this role will provide local

intelligence of various municipal expectations, regulations, specifications and laws to inform fiber market

expansion success.

The Local Government Relations Manager works extensively across many of Ziply Fiber's departments

focused on municipal government and resident/business to positively impact the company's image and

reputation.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee

and not intended to reflect all duties performed.

• Continuous engagement with and understanding the objectives of local leadership (FDC, Field
  Ops, Marketing) ensuring issues are attended to timely and professionally. Support local
  leadership in the resolution of right-of-way, permitting, pole attachment/joint use and similar
  issues with states, counties, and cities and third parties.
• Cultivating and maintaining strategic relationships with key community, public and government
  officials.
• Establishing and maintaining relationships with local chambers of commerce, economic
  development councils, and local community groups.
• Works with residents and businesses to resolve issues related to all construction efforts and to
  create a win-win solution for the resident, business, and the company.
• Meeting regularly with mayors, city council members, county commissioners, administrators, and
  staff of key cities and counties to articulate the Company's vision and plans and to obtain support
  for Ziply Fiber's initiatives.
• Act as principal contact for Ziply Fiber's Network Operations team on local government issues
  and resolution of constituent inquiries.
• Work with city/county and community for active build areas ensuring we are attending to all
  issues as they arise.
• Work with the local leadership team (FDC, Field Ops, Marketing) on known issues providing
  support to resolve issues timely.
• Ensures teams are aware of current field issues, inquirers and work together towards a
  satisfactory resolution.
• Focuses on meeting and maintaining consistent service levels.
• Carefully and thoroughly tracks complaint resolution performance.
• Performs other duties as required to support the business and evolving organization.
  Required Position Competencies:
• Interpersonal Skills - Focuses on resolving conflict; maintains confidentiality; listens to others; keeps
  emotions under control. Responds promptly to resident/business needs; solicits feedback to
  improve service; responds to requests, inquiries, issues timely; meets commitments.
• Must demonstrate a high degree of personal and professional integrity due to the nature of
  information involved and the public visibility of this position.
• You must thrive working independently as well as with cross functional teams, and you exhibit
  energy, intelligence, and a drive for success.
• Managing People - Includes team in planning, decision-making, facilitating and process
  improvement. Develops team skills and encourages growth. Prioritizes and plans work activities,
  uses time efficiently; plans for additional workload and schedule changes, sets goals and
  objectives; develops realistic action plans.
• Takes responsibility for activities; makes self-available to others; provides regular performance
  feedback.
• Ability to effectively present information in one-on-one and small group situations to residents,
  businesses, city/county, community and other employees of the organization.
• Communication - Writes and speaks clearly and persuasively in positive or negative situations.
  Listens and gets clarification, responds well to questions, demonstrates group presentation skills,
  active participation in meetings.
• Strong problem-solving, partnership, and collaboration skills.
• Strong verbal and written communications skills and analytical abilities.
• Extensive portfolio of relationships across state and local government.

Qualifications:

• High school diploma or GED required.
• Bachelor's degree preferred. Relevant training or experience may be considered instead of degree.
• Minimum of 3-5 years' experience working in a customer support centric environment required.
• Public policy/compliance implementation experience preferred.
• Experience in the telecom industry or public utilities is preferred.
• Strong knowledge of Microsoft Applications required.
• Ability to lead and manage projects and tasks while effectively representing Ziply Fiber is
  essential.
• Knowledge and understanding of operations teams, outside plant teams is preferred.
• Knowledge of, and experience working on, federal, state, local, broadband, and
  telecommunications issues preferred.
• Must have and maintain a valid driver's license, auto insurance, and satisfactory driving record.

Knowledge, Skills, and Abilities:

• Ability to work independently and apply sound judgment and reasoning skills to a variety of
  situations.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available

for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodation may be made to

enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining the physical condition necessary for bending,

stooping, sitting, walking, or standing for prolonged periods of time; most of the time is spent sitting in a

comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or

move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision,

color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a

computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office

setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees

may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply

Fiber. In holding outside employment or self-employment, employees should ensure that participation

does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of

race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the

presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may

require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.