Director of Quality

The Director of Quality will be responsible for leading and developing the company's quality assurance and quality control programs. This individual will oversee compliance with industry regulations, customer requirements, and internal quality standards while fostering a culture of continuous improvement. The Director will collaborate with cross-functional teams to enhance product quality, reduce defects, and drive operational efficiency.

KEY RESULT AREAS:

• Develop, implement, and oversee quality management systems (QMS) to ensure compliance with industry standards (ISO, FDA, GMP, etc.).
• Lead the development and execution of quality strategies, ensuring continuous improvement in product and process quality.
• Establish and maintain key performance indicators (KPIs) for measuring quality performance across all departments.
• Manage and mentor a team of quality professionals to drive best practices in quality assurance and control.
• Work closely with manufacturing, engineering, and supply chain teams to identify and resolve quality issues.
• Ensure compliance with regulatory requirements, industry standards, and customer expectations.
• Lead root cause analysis and corrective action initiatives to prevent recurring issues.
• Develop and execute supplier quality management programs, including audits and corrective actions.
• Implement and support lean manufacturing and Six Sigma initiatives to enhance overall quality.
• Act as the primary liaison for customer quality concerns and complaints, ensuring prompt resolution and communication.

EDUCATION / EXPERIENCE:

• Bachelor's degree in Engineering, Quality Management, or related field (Master's degree, preferred)
• 10+ years of experience quality management, with at least 5 years in a leadership role.
• Strong knowledge of ISO 9001, FDA regulations, GMP, and other relevant quality standards.
• Experience working in manufacturing, preferably in the foodservice, healthcare, or janitorial industries.
• Proven track record of implementing and maintaining quality management systems.
• Strong analytical and problem-solving skills, with experience in root cause analysis and corrective actions.
• Excellent leadership and team development abilities.
• Strong communication and interpersonal skills, with the ability to influence and drive change across the organization.
• Lean Six Sigma certification (Green or Black Belt) is a plus.

QUALIFICATIONS REQUIRED:

The type of experience required to effectively perform the essential functions and responsibilities of this position are:

• Team Orientation - highly genuine and committed with a sincere passion for service; has in-depth knowledge of customer service.
• Developing Team Relationships - actively pursuing opportunities to socially engage with others and form encouraging, collaborative relationships.
• Holding Teams Accountable - willingness to address tough issues in a forthright and direct manner; addresses conflicts at the outset and remains firm when challenged.
• Action Orientation - a strong sense of urgency, quick work pace, and the ability to keep up in a demanding position.
• Results Focus - a focused and driven approach to accomplish or complete tasks quickly and efficiently; goes above and beyond to get the job done.
• Adaptability - the ability to manage multiple priorities effectively and easily adapt to new environments and changing demands.

CFS Brands:

Headquarters located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial hygiene products.

CFS BRANDS has maintained its industry-leading position and consistent growth with a strong focus on customer support and satisfaction, product variety and availability, and a unique ability to be a "one-stop shop" solution for a wide range of organizations. CFS BRANDS enjoys this competitive market advantage through its extensive network of brands and global manufacturing and distribution facilities.

CFS BRANDS's core products include dinnerware, drinkware, professional cookware, industrial hygiene products brushes and cleaning tools, dispensing systems, and healthcare meal service equipment. These products are provided through major distributors customers across the country.

CFS BRANDS became a portfolio company of The Jordan Company ("TJC"), a private equity firm, in 2018. More information on CFS BRANDS can be found at www.cfsbrands.com.

CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.