Customer Service Manager - 1536

A growing company is seeking a Customer Service Manager (CSM) to oversee and enhance the success of the customer service department, ensuring high-quality customer interactions and seamless daily operations. This role involves leading a team, improving processes, coordinating with other departments, and implementing strategies to enhance customer satisfaction and efficiency.

Responsibilities Include:

• Managing the customer service team by setting policies, overseeing training, and ensuring efficient workloads.
• Addressing customer pain points, implementing feedback, and enhancing service quality.
• Overseeing daily operations, including store interactions and service processes.
• Coordinating with other department heads to bridge communication between teams.
• Filling in for the pricing manager when necessary.
• Compiling and analyzing department performance reports for upper management.
• Conducting market research to stay updated on industry trends.
• Hiring, training, and coaching new personnel while ensuring a strong, well-supported team.

Ideal Qualifications:

• Proven customer service management experience with a track record of improving service quality.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to analyze data, improve processes, and coordinate across departments.
• Experience in retail or service-oriented industries is a plus.

What's Offered:

• Competitive salary with opportunities for growth.
• A leadership role in a company that values customer satisfaction and innovation.
• The chance to develop and implement customer service strategies that drive success.

This role is perfect for a strong leader who thrives in customer service management and enjoys optimizing processes, managing teams, and driving customer satisfaction. Apply today!

Salary: $75k - $100k/Year

To apply, please send your resume to Yisroel@bhirednyc.com