Senior Director, Field Operations
Apply NowCompany: Ezee Fiber
Location: Houston, TX 77084
Description:
Field Operations Senior Director
As the Field Operations Senior Director, you will lead the strategic development and execution of field operations across multiple markets. You will be responsible for designing and driving the implementation of a comprehensive Field Operations Playbook that standardizes policies, processes, and procedures to drive operational excellence, efficiency, and scalability. This role requires a hands-on leader who can develop strategy, align teams, and execute at a high level to ensure consistent service delivery and operational success. This leadership role is critical in ensuring operational excellence, standardization, and efficiency as Ezee Fiber continues to scale its network and service footprint.
About Ezee Fiber
At Ezee Fiber, we're dedicated to providing innovative and reliable fiber optic solutions that enhance connectivity and communication. Our brand stands for excellence, cutting-edge technology, and exceptional customer service. We pride ourselves on a collaborative and dynamic work environment where creativity and technical expertise drive our success.
Responsibilities
Experience/Qualifications
Pay & Benefits
Why Join Us
At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Business Intelligence Manager, you will play a critical role in building a new function that directly impacts our company's growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.
As the Field Operations Senior Director, you will lead the strategic development and execution of field operations across multiple markets. You will be responsible for designing and driving the implementation of a comprehensive Field Operations Playbook that standardizes policies, processes, and procedures to drive operational excellence, efficiency, and scalability. This role requires a hands-on leader who can develop strategy, align teams, and execute at a high level to ensure consistent service delivery and operational success. This leadership role is critical in ensuring operational excellence, standardization, and efficiency as Ezee Fiber continues to scale its network and service footprint.
About Ezee Fiber
At Ezee Fiber, we're dedicated to providing innovative and reliable fiber optic solutions that enhance connectivity and communication. Our brand stands for excellence, cutting-edge technology, and exceptional customer service. We pride ourselves on a collaborative and dynamic work environment where creativity and technical expertise drive our success.
Responsibilities
- Develop & Implement Strategy: Design and execute a multi-market Field Operations Playbook, ensuring consistency and scalability in service delivery.
- Standardize Processes: Establish policies, processes, and procedures to drive efficiency, quality, and customer satisfaction across all field operations.
- Optimize Performance: Identify key performance metrics, implement best practices, and leverage data to improve operational effectiveness.
- Market Expansion & Readiness: Develop frameworks to launch and scale operations in new and existing markets while maintaining operational excellence.
- Cross-functional Collaboration: Work closely with executive leadership, regional teams, and other departments (e.g., customer operations, network deployment, supply chain) to ensure alignment.
- Technology & Innovation: Identify and implement tools and systems that enhance field operations, workforce productivity, and customer experience.
- Compliance & Safety: Ensure adherence to industry regulations, safety standards, and company policies.
Experience/Qualifications
- 10+ years of experience in field operations, service delivery, or network deployment, with at least 5 years in a senior leadership role.
- Proven track record of developing and executing field operations strategies across multiple markets.
- Expertise in process design, operational efficiency, and workforce optimization.
- Strong leadership skills with experience in building and scaling teams.
- Ability to navigate a fast-paced environment and lead through change.
- Experience in telecom, fiber, utilities, or similar field operations industries is preferred.
- Strong analytical and problem-solving skills, with the ability to use data-driven insights to make strategic decisions.
Pay & Benefits
- Competitive compensation package
- Full-Time
- Health, Dental and Vision insurance
- 401k match
- Cell phone reimbursement
Why Join Us
At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Business Intelligence Manager, you will play a critical role in building a new function that directly impacts our company's growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.