D365 Business Analyst

About our family of companies:

We are on a mission to bring learning to life! At our family of companies, Learning Resources, Educational Insights, and hand2mind, we create a unique range of toys, educational products and supplemental curriculum trusted by teachers and loved by families alike. Voted among the Chicago Tribune's Top Workplaces for the last four consecutive years, we are a 350-person strong, family-owned organization dedicated to helping kids succeed in school and develop a love of learning. In addition to high-quality, hands-on products like VersaTiles and Cuisenaire Rods, we make award-winning toys, including top sellers such as the Pretend & Play Cash Register, the Farmer's Market Color Sorting Set and Toy of the Year winner Botley the Coding Robot as well as Educational Insights top sellers Kanoodle, GeoSafari Jr. series, and Playfoam. We pride ourselves on being committed to our employee's personal and professional development, a thriving culture and a diverse, creative atmosphere. Along with our culture and competitive benefits package, we offer a variety of opportunities for training and development. We are looking for professionals who are truly just kids at heart! We hope you'll come join our award-winning team today!

Team & Position Description:

We are currently seeking a self motivated D365 Business Analyst to join our dynamic team. You will play role in driving strategic initiatives and delivering actionable insights to shape our organizations future. This position offers the opportunity to work on high impact projects, collaborating closely with cross functional teams to identify challenges, develop solutions and implement changes to create measurable business value. This is more than a job-it's a chance to make a significant impact while advancing your expertise in a fast-paced, collaborative environment. Be part of a team that values your contributions and invests in your success.

What we're looking for (Key Performance Objectives):

• Provide day-to-day support to end users by addressing system or process-related issues effectively and efficiently. Evaluate each issue to determine the root cause and implement solutions, including tailored process or system training to enhance user competency and prevent recurrence. By the end of the first 6 months, identify recurring user challenges and develop targeted training sessions or process enhancements, leading to a 30% reduction in repeated support requests.
• Collaborate with stakeholders across departments to gather and document clear, actionable business requirements for critical projects. Within the first 30 days, establish relationships with key stakeholders and develop a structured approach for requirement gathering, ensuring consistency and completeness. By the end of the first 6 months, conduct requirement-gathering for at least two enhancement projects, ensuring that all inputs are well-defined, aligned with business objectives. Success will be measured by achieving stakeholder approval with minimal revisions.
• Collaborate with team members to test Microsoft upgrades and application enhancements using structured test plans and scripts within a designated testing platform. Within the first 30 days, familiarize yourself with the testing process, tools, and existing test plans to ensure consistency and accuracy in execution.
• Work with Independent Software Vendors (ISVs) and third-party providers to ensure smooth operation and maintenance of integrations between Dynamics 365 (D365) and peripheral systems. Support efforts to reduce integration-related incidents by at least 20%.

Requirements/Ideal Attributes:

• A college diploma or university degree in the field of computer science, or equivalent experience in information systems is required.
• In-depth, hands-on knowledge and experience with enterprise and desktop applications, including MS Dynamics 365/MS AX, Supply Chain and Warehouse Management, LCS, Azure DevOps, MS Excel, MS Word.
• Knowledge of Microsoft CE CRM a plus
• Highly self-motivated and directed.
• Excellent written, oral, interpersonal, and presentational skills.
• Able to develop and interpret technical documentation.
• Flexible to work weekends and extended periods of time as required.
• Proven experience with troubleshooting principles, methodologies, and issue-resolution techniques.
• Good understanding of the organization's goals and objectives

We are a drug-free workplace and an EEO employer.

Please note: This role will be filled by our internal recruitment team, so no assistance is needed from any outside staffing agency at this time.

Compensation Range: $125,000 - 145,000 annual salary - Actual compensation may vary due to other factors such as: years of experience, skill set or location. Total compensation includes profit sharing bonus potential, 401k matching, and a variety of other benefits (details can be found here).

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