Voter Services Manager

Salary: $76,990.00 - $115,484.00 Annually
Location : Castle Rock, CO
Job Type: Full-Time Regular
Job Number: 2025 - 2700
Department: Clerk & Recorder
Opening Date: 02/24/2025
Closing Date: 3/7/2025 5:00 PM Mountain

Description

The Voter Services Manager is responsible for the management and coordination of elections administrative operations, customer service, voter registration, mapping for voting districts and precincts, addressing library, and execution of voter service and polling centers. The objective of this position is to perform a variety of functions and diverse leadership roles on a routine basis, including training, coaching, supervision and performance management for a team of Election Specialists. This is a highly visible position requiring exceptional leadership, organizational, and communication skills. The Voter Services Manager is responsible for creation and enforcement of policies, procedures, and adherence to state and federal statutes and regulations; creation and execution of strategic and tactical plans for operating successful elections. Coordinates with and assists other Clerk & Recorder Divisions as needed.
Examples of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(The following examples are illustrative only and are not intended to be all inclusive.)

• Manages the daily operation of the Voter Services team, which may include, but is not limited to, legislative guidance, budget guidance, business process implementation, data management, voter registration, voter information, address mapping-tracking, election mail processing, voter notices and correspondence, coordination with external and internal stakeholders, and overseeing staff.
• Manages, and ensures statutory compliance of voter service functions including voter records, National Change of Address, Address Confidentiality Program, confidential voters, Ballot Track Program, Department of Corrections registration maintenance, healthcare facility voting, inmate voting program and similar voter assistance responsibilities.
• Responsible for site selection, use agreements, election judge training and oversight of Voter Service and Polling Centers as directed by the Deputy Director and Clerk and Recorder.
• Supervises employees and temporary staff including coordination of schedules, assigning and reviewing work, performance evaluation, and professional development.
• Facilitates and/or participates in hiring and onboarding employees, and succession planning.
• Manages and directs work for staff, sets work priorities, provides guidance and instruction on expected outcomes, and monitors responsibilities to ensure compliance with office policies and procedures, County policies, state statutes and rules, and federal regulations.
• Tracks productivity and quality measures, reports on deficiencies and errors, and provides retraining or corrective action when needed.
• Develops and oversees election judge training program for Voter Service and Polling Centers in conjunction with Voter Service and Polling Center Coordinator.
• Collaborates with Clerk, Chief Deputy, and Deputy Director of Elections to create strategic plans, develop and manage budget, problem solve, and achieve established goals and expected outcomes of the Division and of the Office of Clerk and Recorder.
• Acquires and maintains a highly technical working knowledge of relevant laws, regulations, policies, standards, equipment, software, and elections operations procedures.
• Administers state election laws and rules, and federal election laws to provide successful voting experience to staff and public.
• Creates, revises, and maintains standard operating procedures to perform role specific functions.
• Reviews and revises training materials and documentation as needed.
• Implements and oversees quality assurance measures to ensure processes and procedures are tested to evaluate for potential improvement and accuracy. Manages continuous improvement initiatives.

• Participates in relevant working groups/committees as a subject matter expert for Elections Division across County and State.

• Researches, tracks, and provides input on proposed or pending legislative changes. Provides customer service in person, online, and via telephone.
• Assists staff with accounting functions of the office.
• Prepares and maintains records and reports.
• Completes opening/closing procedures for office.
• Lives out the Vision, Mission, and Core Values of the Office of Clerk and Recorder, maintaining a supportive environment conducive to teamwork.

OTHER DUTIES:
Performs other duties as assigned.Will assist Clerk or Deputy Director as required. Will provide support across functions of the Elections Division as needed. Will provide support across Divisions as business needs arise. Crosstrain as needed to support Continuity of Operations Plan (COOP).
SUPERVISION RECEIVED:
Must be able to work independently, with minimal supervision and know and understand when situations should be advanced to a higher level of authority.
SUPERVISORY RESPONSIBILITIES:

• Exercises direct supervision, coaching, and training over full time, part time, and temporary staff.

• This position assists with the direction and oversight of election judges.
• Provides relevant feedback related to training and performance.

INDEPENDENT JUDGMENT:

• Identify opportunities for process and/or productivity enhancements. Design and implement change.
• Effectively utilize resources (reports, policies, experience, and job knowledge) to draw logical conclusions to problems.
• Decisions are guided by governing statutes and rules, department/division policies under direction of Deputy of Elections.
• Using workload indicators, determines and sets work schedules for staff.

Minimum Qualifications

EDUCATION and/or EXPERIENCE:

• Bachelor's Degree in Public Administration, Political Science, Business Management, or another relevant field preferred.
• Two years of management/supervision experience required; three to five years preferred
• Two years of experience in the conduct of Colorado elections preferred, or at least three years of Elections-related experience; or a combination of related education and experience.
• Ability to meet continuing education requirements set by the State, County, and the Office of Clerk & Recorder.
• Ability to meet technical training requirements due to legislation.

KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge:

• Advanced knowledge of relevant laws, regulations, policies, standards, and elections operations procedures including, but not limited to, Title 1, 22, 31,32 C.R.S, concerning Colorado Elections, School Board, Municipalities, and Special District Elections, Colorado Secretary of State Rules, Help America Vote Act 2002 (HAVA), Motor Voter Act 1994, and Uniformed Voters Absentee Voting Act 1986 (UOCAVA).
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.
• Knowledge of Human Resource principles, County and Division policies and procedures.

Skills:

• Proficient skill level in Microsoft Office Outlook, Word, Excel, and PowerPoint
• Proficient math skills.
• Competencies in creating, evaluating, and improving business processes.
• Excellent analytical, reasoning, and troubleshooting abilities.
• Effectively lead teams in change environment.
• Must be able to communicate effectively in both oral and written form, as well as fluently speak, read, and write English.
• Recognizes and uses correct English grammar, punctuation, and spelling; produces written information that is appropriate for the intended audience.

Abilities:

• Ability to understand, interpret, explain, and comply with election law and Secretary of State rules as they relate to security and election equipment (including but not limited to Title 1 C.R.S, SOS Rules Concerning Elections).
• Ability to work effectively both independently and in a team environment and utilize initiative to direct own and others' activities.
• Ability to manage multiple activities concurrently, allocating time to each according to prioritization.
• Maintains confidentiality of information consistent with applicable federal, state and county rules and regulations.
• Establishes and maintains effective working relationships with employees, departments, agencies, vendors, and the public.
• Ability to apply common sense understanding to interpret and carry out instructions.
• Identify problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives, and to make recommendations.
• Ability to create, evaluate, and improve business processes.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must possess a valid Colorado Driver's License upon hire, with complying insurance. Review of motor vehicle record is required at time of hire and periodically throughout employment.
• US citizenship required.
• Registered Voter of Colorado.
• Must pass state and/or national criminal background check annually.
• Must pass fingerprinting test.
• Must pass and maintain Criminal Justice Information System testing and certification.
• Sworn as an agent of the Douglas County Clerk and Recorder's Office to discharge duties conveyed by CRS 1-1-110.
• Must obtain Secretary of State Election Certification within 1 year from date of hire and maintain certification.

Supplemental Information

For more information on job functions, requirements and to apply please visit:

Douglas County offers an excellent comprehensive benefit package including but not limited to: Medical/Dental/Vision.
For a more detailed overview please view the full .
Douglas County offers a comprehensive benefit package. For a more detailed overview of our benefit package, click on the link below.

Why Douglas County? We offer excellent benefits to our employees!

• 10 paid holidays each year + a floating holiday
• 9 hours of paid vacation per month
• 8 hours of paid sick time per month
• Medical insurance employees can choose from three plan options: United Healthcare Doctors Plan, United Healthcare HDHP Plan or United Healthcare Choice Plus Plan.
• Life insurance 1.5 times employee salary at no cost to employee
• Short-term and long-term disability at no cost to employee
• Mandatory retirement - defined contribution of 8% - matched at 8%
• Annual performance reviews with potential for an increase

Additionally, we offer dental, vision, accident/critical illness insurance, tuition reimbursement, and employee training. Part-time employees receive a pro-rated benefits package.