Business Systems Intelligence Administrator

Salary: $97,485.00 - $146,227.00 Annually
Location : Castle Rock, CO
Job Type: Full-Time Regular
Job Number: 2025 - 2703
Department: Clerk & Recorder
Opening Date: 02/26/2025
Closing Date: 3/7/2025 5:00 PM Mountain

Description
The Business Systems Intelligence Administrator is primarily responsible for advancing data management and business intelligence efforts within the Office of the Clerk and Recorder. This includes leading design and analysis of data capturing and visualization tools with the intent of presenting valuable insights to department leadership in order to drive continuous improvement, data driven business decisions, and strategic planning. Additionally, the role manages technical coordination between Clerk and Recorder leadership, County IT and software vendors for department wide efforts and applications. Application administration, communication and collaboration with stakeholders, and incident management, are integral to maintaining system integrity and supporting departmental operations effectively.

Examples of Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES: (The following examples are illustrative only and are not intended to be all inclusive.)
Data Management and Business Intelligence:

• Design, develop, test, release, maintain, and provide technical support for custom data applications such as the department's data warehouse, data pipelines, ETLs, data processing, and APIs
• Design, develop, test, release, maintain, and provide technical support for data analysis and business intelligence reports and dashboards
• Review, consult on, and strategize internal database management, including creation, lifecycle, improvements, and effectiveness
• Collect, analyze, and validate data; perform data modeling, and present findings to recommend solutions or improvements for techniques and processes that will improve the team's effectiveness and capabilities
• Provide support and mentoring to department management team, to ensure proper utilization of data visualization tools, assist in resolving technical issues and applying best practices
• Draft and maintain standard operating procedure documentation for data management systems and processes including application implementations, configurations, and support requirements
• Correct reported incidents on data and reporting applications and release fixes through change control processes

Technology Coordination and Application Administration:

• Manage technical coordination between the Clerk and Recorder leadership team and County IT/vendors; attend or serve as a representative in team calls and meetings
• Serve as the primary business application administrator for the department's global applications
• Understand the business processes supported by global business software applications and configure software applications based on business process needs
• Provide technical leadership on the department's global technology projects and work in conjunction with the Business Relationship Manager and other IT resources to capture application demands, implementation and decommissioning, conduct enhancements and upgrades, maintain backlogs and stay informed about technical debt issues
• Act as a liaison between the Clerk and Recorder Executive team and vendors, working in conjunction with County IT to track updates, upgrades, and impacts to the department's global applications
• Maintain awareness of support issues, software patches, and vendor events affecting operations; communicate relevant information to Clerk and Recorder leadership
• Communicate internal system impacts to Clerk and Recorder stakeholders
• Collaborate with County IT to respond to and mitigate incidents related to global software applications
• Monitor IT tickets related to department applications; review and consult on change control processes

OTHER DUTIES AND RESPONSIBLITIES:

• Monitor software application status, capacity, and performance
• Ensure technology processes meet business needs and align with out-of-the-box application capabilities
• Conduct product searches and evaluations with County IT to determine suitability and business fit of third-party software products
• Review and provide input on RFPs and contract language relevant to department applications
• Lives out the Vision, Mission, and Core Values of the Clerk and Recorder's Office, maintaining a supportive environment conducive to teamwork
• Supports Election Division as assigned
• Performs other duties as assigned

SUPERVISION RECEIVED: This position reports to the Business Strategy & Finance Deputy Director and interacts regularly with Elected Official, Division Deputy Directors, and various leadership team members. Performs duties under general supervision; tasks are expected to be completed with substantial independence, represents the Office, Clerk, and Chief Deputy as assigned, and must understand when situations should be advanced to a higher level of authority.
SUPERVISORY RESPONSIBILITIES: This position works closely with management and leadership teams to indirectly supervise all Clerk and Recorder staff with respect to technology; may directly supervise staff as needed. This position functions in a lead capacity in collaborating with cross-functional teams. May help guide the work of temporary support staff, consultants, and Election Judge teams during election cycles as needed.
INDEPENDENT JUDGMENT: Incumbent is given broad terms and format, allowing a great amount of latitude and individual judgment to accomplish goals and achieve desired results. Works on assignments that are complex in nature where judgment is required in resolving problems and making routine recommendations.
Minimum Qualifications
EDUCATION and/or EXPERIENCE:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, Business Analysis, or a related field
• Minimum of four (4) years of experience in data management, business intelligence, application administration or related fields
• Supervisory experience preferred
• Proven experience in designing, developing, testing, and maintaining custom data applications such as data warehouses, ETLs, data pipelines, and APIs
• Strong background in data analysis, data modeling, and presenting findings to recommend solutions or improvements
• Experience in technical leadership roles, coordinating with IT teams and vendors to implement projects and enhancements
• Prior experience in managing application lifecycles, including onboarding, upgrades, and decommissioning
• Familiarity with standard operating procedures for data management systems and processes
• A combination of education and experience may be considered for a well-qualified candidate

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:

• Knowledgeable in data integration and/or data migration design and implementation, data management principles and best practices, and the architecture and design of Business Intelligence solutions
• Knowledge of new and emerging technologies related to data management such as data catalog, data lineage, and data quality management
• Familiarity with software development lifecycle (SDLC) methodologies and project management frameworks (e.g., Agile, Waterfall)
• Requirements elicitation (e.g., interview, observation, workshops) and documentation (e.g., business process improvement, user stories, story maps, functional and non-functional requirements, workflow diagrams, data flow diagrams, screen mockups, etc.) techniques
• A working knowledge of software application configuration, testing, and support in a multiplatform environment (Windows Server and/or Unix/Linux environments and/or cloud platform)

Skills:

• Proficiency in database management systems and business intelligence tools (e.g., Azure, SQL Server, Power BI, Tableau)
• Proficient with software scripting (e.g., MS Powershell)
• Requirements management tools (e.g., Visio, Service Now, other related tools)
• Productivity tools (MS Office)
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions
• Strong communication and interpersonal skills, with experience in stakeholder management and presenting technical information to non-technical audiences
• Strong organizational skills and problem-solving skills, with the ability to prioritize and meet time-sensitive deadlines
• Read, analyze and interpret technical materials, financial reports and legal documents

Abilities:

• Ability to work effectively in a collaborative team environment and provide guidance to non-technical staff
• Ability to independently manage and prioritize multiple tasks and provide information in an efficient and timely manner
• Ability to concisely present complex information; taking in to account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues and responds appropriately
• Demonstrated high level of commitment to customer service
• Ability to read, analyze, and interpret a variety of information in written, oral, diagram, or schedule form
• Ability to effectively present information to management, public groups, and/or boards with tact and diplomacy
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
• Ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
• Ability to understand Federal and State legislation, internal operational policy, Board of County Commissioners policy, and local laws
• Ability to recognize, research and analyze a variety of administrative, managerial, and legislative problems and provide recommendations for effective solutions
• Ability to develop and maintain productive relationships with elected officials, community leaders, advisory boards, and the general public
• Strong ability to maintain confidences and routinely handle sensitive and political information

CERTIFICATIONS, LICENSES, & REGISTRATIONS:

• Relevant certifications in data management, business intelligence, project management, or process improvement (e.g., Certified Data Management Professional, PMP, Agile Certified Practitioner)
• This position requires successful completion of a criminal background check including fingerprinting through a national database
• Must possess a valid Colorado Driver's License within 90 days of hire, with complying insurance. Review of motor vehicle record is required at time of hire and periodically throughout employment
• US citizenship required

Supplemental Information

For more information on job functions, requirements and to apply please visit:
Douglas County offers an excellent comprehensive benefit package including but not limited to: Medical/Dental/Vision.
For a more detailed overview please view the full .
Douglas County offers a comprehensive benefit package. For a more detailed overview of our benefit package, click on the link below.

Why Douglas County? We offer excellent benefits to our employees!

• 10 paid holidays each year + a floating holiday
• 9 hours of paid vacation per month
• 8 hours of paid sick time per month
• Medical insurance employees can choose from three plan options: United Healthcare Doctors Plan, United Healthcare HDHP Plan or United Healthcare Choice Plus Plan.
• Life insurance 1.5 times employee salary at no cost to employee
• Short-term and long-term disability at no cost to employee
• Mandatory retirement - defined contribution of 8% - matched at 8%
• Annual performance reviews with potential for an increase

Additionally, we offer dental, vision, accident/critical illness insurance, tuition reimbursement, and employee training. Part-time employees receive a pro-rated benefits package.