Police Department Communications Analyst

Salary : $103,265.96 - $137,653.62 Annually
Location : San Ramon, CA
Job Type: Full-Time
Job Number: 2025-03-2025
Department: Police
Opening Date: 03/04/2025
Closing Date: 3/25/2025 5:00 PM Pacific

Description
The City of San Ramon's Police Department seeks to enhance our communication efforts with the community, the media, and City departments by upgrading the current position of Community Resource and Crime Prevention Communication Coordinator to the position of Communications Analyst. This position would prioritize the development, production and implementation of interactive content for the department's digital presence (website and social media platforms), as well as act as the department's liaison with traditional media outlets. The position would also be responsible for the continuity of the department's outreach in both crime prevention and response to critical incidents. The position would conduct a variety of analytical and operational studies regarding our department's current communications practices and outreach programs. Additionally, the position will work collaboratively with the City of San Ramon's Communication Team and the Police Department's executive management team to create and maintain a specific and consistent public voice representing the San Ramon Police Department and the City of San Ramon. The position would entail a substantial amount of professional-level administrative and programmatic work, as well as professional writing tasks, to include press releases for distribution.

The Ideal Candidate will possess a strong background in communications, with the ability to critically assess current practices and propose innovative, data-driven strategies for improvement. They will demonstrate a keen eye for identifying areas of opportunity, recommending updates or new approaches, and driving positive change across communication channels. With excellent analytical skills, they will be able to evaluate effectiveness, adapt strategies to meet evolving department needs, and collaborate seamlessly with teams to implement solutions that enhance overall communication impact.

The Ideal Candidate

• Has experience in modern branding and marketing techniques.
• Possesses the ability to analyze the department's current practices and propose new and innovative alternatives.
• Has articulate and professional writing skills in various areas, which include media press releases and executive reports for the agency.
• Has the ability to foster strong relationships with community members, city committees, and the public through effective and engaging presentations, active listening, and strategic public relations initiatives.
• Has excellent communication skills with internal and external stakeholders.
• Is proficient in digital platforms, including social media management, website design, and visual content creation tools.

DEFINITION
Under general direction, provides varied, complex and confidential management and operational analysis in support of a department, division or program(s); analyzes practices, procedures and data including financial and geospatial; and makes recommendations for organizational, operational, financial, policy, staffing, and procedural improvements; conducts needs analyses, feasibility studies, and evaluations for assigned projects and programs; oversees and administers a variety of projects, grants and contracts; provides technical advice to staff, other departments, the public and other agencies; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED
Receives general direction from assigned supervisory or management personnel. May provide general supervision, direction and training over assigned professional, technical and administrative staff within assigned department.

CLASS CHARACTERISTICS
This is the first professional level within the administrative series. Incumbents support departmental management staff by conducting organizational, managerial, and operational analyses and studies. Incumbents develop and implement policies and procedures for a variety of projects and programs within an assigned department, including budget administration, contract administration, complex data or financial analysis, and program evaluation. Successful performance of the work requires the ability to work independently and perform complex analyses and research. This class is distinguished from the Administrative Coordinator in that the latter primarily organizes and oversees day to day program or office administration. It is further distinguished from the Program Manager in that the latter oversees and manages one or more program areas.

EXAMPLES OF TYPICAL JOB FUNCTIONS(Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Conducts a variety of analytical and operational studies regarding departmental and programmatic activities; evaluates alternatives, makes recommendations, and assists with the implementation of procedural, administrative, and/or operational changes after approval; prepares comprehensive technical records and reports.
• Coordinates and performs professional-level administrative and programmatic work in such areas as budget development, financial administration and reporting, grants, purchasing, database management and analysis, contract administration, management analysis, public information, and program evaluation.
• Assists in developing goals, objectives, policies, procedures, work standards, and administrative control systems for the department to which assigned.
• Oversees and ensures that the administrative functions of the organizational unit or program(s) to which assigned are effectively carried out.
• Conducts special research projects, including gathering, compiling and analyzing information; provides alternatives and makes recommendations on courses of action.
• Prepares complex reports, manuals, bid proposals, requests for proposals and other documents for special projects, programs and research; gives presentations on findings.
• Implements technological improvements as required; provides technical information and training to City staff as required.
• Answers questions and assists in resolving problems requiring professional advice.
• Compiles information and maintains complex databases for tracking information for reporting purposes.
• Prepares and administers contracts for projects and programs including determining sources and vendors, coordinating activities and tracking expenditures.
• Prepares grant proposals and monitors grant activities ensuring compliance with stipulations and reporting requirements.
• Represents the City/Department/Program on various boards and committees; attends meetings ensuring the City/Department/Program's views are represented.
• Represents the City, the department and/or a program area in meetings and maintains liaison with a variety of public agencies and community groups and organizations.
• May plan, prioritize, assign, supervise, and review the work of assigned staff; train staff, evaluate employee performance, counsel employees, and effectively recommend initial disciplinary action; assists in selection and promotion.
• Performs other duties as assigned.

Knowledge and Abilities

Knowledge of:
Principles and practices of municipal management and government; basic principles, practices, and procedures of funding sources and grant funds disbursement; project and/or program management, analytical processes, and report preparation techniques; municipal programs such as, but not limited to, purchasing, finance, budgeting, and other related governmental programs; organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures; basic principles and practices of public administration as applied to operational unit and program administration; research and reporting methods, techniques, and procedures; sources of information related to a broad range of municipal programs, services, and administration; applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility; public relations techniques; principles and practices of contract administration and evaluation; and public agency budget development and administration, and sound financial management policies and procedures; recent and on-going developments, current literature, and sources of information related to the operations of the assigned division; record keeping principles and procedures; modern office practices, methods, and computer equipment and applications related to the work; English usage, grammar, spelling, vocabulary, and punctuation; and techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:
Coordinate and oversee programmatic administrative, budgeting, and fiscal reporting activities; plan and conduct effective management, administrative, and operational studies; conduct research on a wide variety of administrative topics including grant funding, contract feasibility, budget and staffing proposals, and operational alternatives; analyze, interpret, summarize, and present administrative and technical information and data in an effective manner; evaluate and develop improvements in operations, procedures, policies, or methods; research, analyze, and evaluate new service delivery methods, procedures, and techniques; prepare clear and concise reports, correspondence, policies, procedures, and other written materials; interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations; effectively represent the department and the City in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals; provide supervision and training to employees within the assigned department; establish and maintain a variety of filing, record keeping, and tracking systems; organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines; operate and maintain modern office equipment, including computer equipment and specialized software applications programs; use English effectively to communicate in person, over the telephone, and in writing; use tact, initiative, prudence, and independent judgment within general policy and legal guidelines; and establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Minimum Qualifications

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education
Equivalent to graduation from a four-year college or university with major coursework in business or public administration, public policy or a field related to the area of assignment.

AND

Experience
Two (2) years of experience in providing professional-level administrative or operational support in a staff capacity, conducting operational research and assisting with the budgeting process.
Desirable Qualifications:

Licenses and Certifications:

• A valid California Driver's License is not a requirement for this position. However, persons hired into this class who intend to drive their personal vehicle and/or a City vehicle as part of their job duties will be required to possess a valid California Driver's License; alternatively, persons hired into this class could use alternative means of transportation as part of their job duties.

Recruitment Process
CANDIDATES WILL BE REQUIRED TO COMPLETE A DETAILED POLICE BACKGROUND INVESTIGATION.

Resumes cannot be substituted for a completed application.

Interested individuals must apply online and should include a comprehensive resume.

The most qualified candidates, as determined by initial screening of applications, will be invited to participate in an oral and/or department panel interview.

The first round of interviews is tentatively scheduled for mid - April 2025.

The eligibility list will be established from the interview process. Individuals on the eligibility list may be asked to participate in a second round of interviews based on specific individual qualifications and the City's needs. The eligibility list will remain in effect for one (1) year for potential future vacancies.

DISCLAIMER: The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Tests may consist of any combination of written, oral or other exercises or assessment procedures that test content. Components may include, but are not necessarily limited to, typing, math, reading, writing and analytical skills; problem solving ability; computer and software proficiency, or any other job-related knowledge, skill, ability or qualification. The City may, without notice, change or eliminate any particular assessment component or combination of components as needs dictate.

The City of San Ramon is an equal opportunity employer and does not discriminate against race, color, religion, national origin, age, sex origin, sexual orientation or disability. In accordance with the Americans with Disabilities Act, should special accommodations be necessary at any stage of the selection process, please contact the Human Resources Division at
Information contained herein, including the recruitment process, is subject to change without notice.
The City's excellent benefit package includes: CalPERS retirement; medical, dental and vision plans; 12 days of vacation and 12 days of sick leave accrued annually; 10.5 paid holidays; 3 floating holidays; adoption benefits; short and long term disability; employee assistance program; group and supplemental life insurance; and a retiree health savings plan.

for a detailed summary of our benefits by bargaining unit.
01

Please indicate your highest level of education completed.

• High School or Equivalent
• 1 year college (30 semester/45 quarter units)
• 2 years of college (Associate's Degree or 60 semester/90 quarter units)
• 3 years of college (90 semester/135 quarter units)
• 4 years of college (Bachelor's Degree or 120 semester/180 quarter units)
• Master's Degree or above

02

Please list relevant major coursework or fields(s) of study.
03

How many years of experience in providing professional-level administrative or operational support in a staff capacity, conducting operational research and assisting with the budgeting process do you possess?

• None
• Less than 1 year
• 1 year but less than 2 years
• 2 years but less than 3 years
• 3 years but less than 4 years
• 4 years but less than 5 years
• 5 years or more

04

Please describe your experience in the areas of marketing, branding, or advertising techniques.
05

Do you have experience working in a government or non-profit organization? Please explain in detail.
06

Please describe your experience creating digital content.
07

Please list digital platforms, design tools, or other content creation tools you are proficient in. Please describe your level of experience with these tools.
08

Please describe your experience with strategic event planning and execution.
09

Please describe your experience with writing professional reports, including press releases, executive reports, or other related documents.
10

Please describe your professional work experience as it relates to public facing communications, event planning, and social media management.
11

Please describe your experience in preparing written and oral presentations.
12

You are about to complete the pre-screening questionnaire. It is important that you carefully read each question. If you do not understand any part of this form, please call Captain Becky Chestnut at 925-973-2634 to ask for clarification. You must answer the following questions truthfully and accurately. Any facts that are obtained through the investigation process, that you have omitted or falsified during the completion of this form, are grounds for disqualification or dismissal from the position you are seeking. Pending review of your Pre-Screening Questionnaire, you may be disqualified from further participation in the recruitment. If you completely understand these instructions and are prepared to proceed, please answer "Yes" below.

• Yes
• No

13

What type of military discharge did you receive?

• Honorable
• Honorable with medical discharge
• Honorable with hardship reasons
• General under honorable conditions
• Less than honorable
• Retired
• Still on full-time active duty
• Still on reserve status
• Dishonorable
• Does not apply
• Other

14

If you answered "Other" to the question above, explain your answer here. If not applicable, please write "N/A".
15

While in the service, were you ever incarcerated (brig time)?

• Yes
• No
• N/A

16

If you answered "Yes" please explain. If you answered "No", please write "N/A".
17

Did you ever lie or commit perjury in court or any other official proceedings?

• Yes
• No

18

If you answered "Yes" please explain. If you answered "No", please write "N/A".
19

Were you ever a subject of a criminal prosecution because of your actions?

• Yes
• No

20

If you answered "Yes" to the question above, include the YEAR and explain. If you answered "No", please write "N/A".
21

Have you ever used any illegal or controlled substances?

• Yes
• No

22

If you answered "Yes" to the question above, include the YEAR and explain. If you answered "No", please write "N/A".
23

Did you ever cover up a serious incident?

• Yes
• No

24

If you answered "Yes" to the question above, include the YEAR and explain. If you answered "No", please write "N/A".
25

Have you ever been terminated or forced to resign from employment?

• Yes
• No

26

If you answered "Yes" to the question above, include the YEAR and explain. If you answered "No", please write "N/A".
27

Have you ever illegally collected public assistance money or services from any government agency?

• Yes
• No

28

If you answered "Yes" to the question above, include the YEAR and explain. If you answered "No", please write "N/A".
29

Have you ever failed to file an income tax return when you were required by law to file?

• Yes
• No

30

If you answered "Yes" to the question above, include the YEAR and explain. If you answered "No", please write "N/A".
31

Have you ever used Cocaine?

• Yes
• No

32

When was the last time you tried, used or experimented with cocaine?

• In the last week
• Between 2 and 3 weeks ago
• Between 1 and 11 months ago
• 1 year ago
• 2 years ago
• 3-4 years ago
• 4 or more years ago
• Not applicable

33

Have you ever used Heroin?

• Yes
• No

34

If you answered "Yes" to the question above, provide:1. The MONTH and YEAR of the first time;2. The MONTH and YEAR of the last time;3. Total number of times used; and 4. Age at time of use.If you answered "No," write "N/A."
35

Have you ever used Quaaludes?

• Yes
• No

36

If you answered "Yes" to the question above, provide:1. The MONTH and YEAR of the first time;2. The MONTH and YEAR of the last time;3. Total number of times used; and 4. Age at time of use.If you answered "No," write "N/A."
37

Have you ever used Amphetamines (Speed)?

• Yes
• No

38

If you answered "Yes" to the question above, provide:1. The MONTH and YEAR of the first time;2. The MONTH and YEAR of the last time;3. Total number of times used; and 4. Age at time of use.If you answered "No," write "N/A."
39

Have you ever used Barbiturates?

• Yes
• No

40

If you answered "Yes" to the question above, provide:1. The MONTH and YEAR of the first time;2. The MONTH and YEAR of the last time;3. Total number of times used; and 4. Age at time of use.If you answered "No," write "N/A."
41

Have you ever used LSD?

• Yes
• No

42

If you answered "Yes" to the question above, provide:1. The MONTH and YEAR of the first time;2. The MONTH and YEAR of the last time;3. Total number of times used; and 4. Age at time of use.If you answered "No," write "N/A."
43

Have you ever used PCP?

• Yes
• No

44

If you answered "Yes" to the question above, provide:1. The MONTH and YEAR of the first time;2. The MONTH and YEAR of the last time;3. Total number of times used; and 4. Age at time of use.If you answered "No," write "N/A."
45

Have you ever used Inhalants?

• Yes
• No

46

If you answered "Yes" to the question above, provide:1. The MONTH and YEAR of the first time;2. The MONTH and YEAR of the last time;3. Total number of times used; and 4. Age at time of use.If you answered "No," write "N/A."
47

Have you ever used Designer Drugs (Ecstasy)?

• Yes
• No

48

If you answered "Yes" to the question above, provide:1. The MONTH and YEAR of the first time;2. The MONTH and YEAR of the last time;3. Total number of times used; and 4. Age at time of use.If you answered "No," write "N/A."
49

Have you ever used any other illegal substances not listed above?

• Yes
• No

50

If you answered "Yes" to the question above, provide:1. The MONTH and YEAR of the first time;2. The MONTH and YEAR of the last time;3. Total number of times used; and 4. Age at time of use.If you answered "No," write "N/A."
51

Have you ever used a forged prescription to purchase a prescribed controlled substance?

• Yes
• No

52

If you answered "Yes" to the question above, provide:1. The MONTH and YEAR of the first time;2. The MONTH and YEAR of the last time;3. Total number of times used; and 4. Age at time of use.If you answered "No," write "N/A."
53

Have you ever used steroids without a prescription?

• Yes
• No

54

If you answered "Yes" to the question above, provide:1. The MONTH and YEAR of the first time;2. The MONTH and YEAR of the last time;3. Total number of times used; and 4. Age at time of use.If you answered "No," write "N/A."
55

Have you ever intentionally set a fire (Arson)?

• Yes
• No

56

If you answered "Yes" to the question above, include the YEAR and explain. If you answered "No", please write "N/A".
57

Have you ever signed another person's name to a document without authorization (Forgery)?

• Yes
• No

58

If you answered "Yes" to the question above, include the YEAR and explain. If you answered "No", please write "N/A".
59

Have you ever committed a forcible sex act or rape?

• Yes
• No

60

If you answered "Yes" to the question above, include the YEAR and explain. If you answered "No", please write "N/A".
61

Have you ever committed theft of money or other valuables entrusted to you (Embezzlement)?

• Yes
• No

62

If you answered "Yes" to the question above, include the YEAR and explain. If you answered "No", please write "N/A".
63

Have you ever engaged in sexual activities with children?

• Yes
• No

64

If you answered "Yes" to the question above, include the YEAR and explain. If you answered "No", please write "N/A".
65

Have you ever exchanged, sold, supplied, or delivered any marijuana, cocaine, or any other type of drug to another person?

• Yes
• No

66

If you answered "Yes" to the question above, include the YEAR and explain. If you answered "No", please write "N/A".
67

Have you ever patronized a prostitute?

• Yes
• No

68

If you answered "Yes" to the question above, include the YEAR and explain. If you answered "No", please write "N/A".
69

Have you ever been arrested or signed a promise to appear affidavit (Will Appear Arrest)?

• Yes
• No

70

If you answered "Yes" to the question above, include the YEAR and explain. If you answered "No", please write "N/A".
71

Have you ever been convicted, adjudicated guilty, adjudication withheld or plead Nolo Contendere of a felony or misdemeanor?

• Yes
• No

72

If you answered "Yes" to the question above, include the YEAR and explain. If you answered "No", please write "N/A".
73

Have you ever been arrested for DUI/BUI (driving/boating) under the influence of alcohol or drugs?

• Yes
• No

74

If you answered "Yes" to the question above, include the YEAR and explain. If you answered "No", please write "N/A".
75

Have you ever slapped, punched, or otherwise injured a spouse, or significant other?

• No
• Yes, on one occasion
• Yes, on 2 or 3 occasions
• Yes, on 4 or more occasions

76

If you answered "yes" to the question above, explain your answer here. If not applicable, please write "N/A".
77

List all traffic tickets for moving violations received in the last three (3) years. If none, write "None."
Required Question