Program Manager, Full-Time
Apply NowCompany: Taproot Community Support Services
Location: Victoria, BC V8N 6N8
Description:
Competition Number:
SL162-FTPM
Job Number:
J1224-0884
Job Title:
Program Manager, Full-Time
Job Type:
Permanent, Full-Time
City:
Victoria
Province / State:
British Columbia
Hours of Work Per Week:
40
Scheduled Days Each Week:
Monday
Tuesday
Wednesday
Thursday
Friday
Scheduled Hours:
Mon - Fri 0700-1500Varies depending on needs of the program. On-call rotation with Program Coordinator.
Number Of Positions:
1
Hiring Manager Name & Title:
Tiana Price - Program Director
Compensation:
$38.00 - $44.00/Hour
The Program
Taproot Community Support Services (formerly WJS Canada) works to improve the lives of person in their communities through a variety of programs and services.
Skyline is a licensed 2-bed co-ed resource, focusing on youth ages 13-18, receiving services through the Ministry of Children and Family Development (MCFD).
Skyline provides a safe home environment in Downtown Victoria. Taking a person-centered, trauma-informed approach, staff are expected to recognize the effects of trauma and help youth cope with the effects. The goal in the provision of services is to avoid re-traumatizing and facilitate personal growth. The staff accomplish this via knowledge of the trauma-informed approach, assessment, and relationship-building, responding to disclosures, focusing on youth's strengths, and having cultural awareness. Experience and understanding of the interaction of trauma and substance use with youth an asset.
The Position
We are looking for someone with the ability and skill to respond effectively to crisis situations applying trauma informed practices and strength-based approaches.
The Program Manager provides operational and administrative direction for the development, implementation and management of the program in this CARF-accredited agency. They implement and monitor policies and procedures related to day-to-day services to persons served and directs and coordinates the day-to-day management of program staff. They work directly with persons served and their families/care teams as required and are responsible for overseeing and coordinating individual program plans. The Program Manager participates in agency decision-making and is the primary liaison with the contracting body.
This management position is based at the Skyline program in Victoria, British Columbia.
Scheduling
This permanent full-time position will work 40 hours per week, with a weekly schedule of:
Monday through Friday 0700-1500
The schedule will be confirmed and discussed at the time of hire and will be adjusted as needed to meet the operational requirements of the program and some hours may be required to be done online.
Will be part of an on-call rotation with the Program Coordinator.
In Your Role You Will
Recruit, screen, hire, supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution; motivate employees and/or contractors to peak performance and productivity; take disciplinary action when required.
Ensure the program and staff comply with policies, procedures and values of the agency, and use best practices when supporting persons served.
Establish and maintain a program structure and staffing to effectively accomplish the agency's goals and objectives; coordinate and oversee the recruitment, employment, training, supervision, evaluation and discipline of staff, and termination as required.
Coach and mentor staff, and lead and participate in team building activities.
Ensure the program complies with any applicable collective agreement; facilitate on site grievance meetings.
Develop and maintain program standards and procedures that comply with provincial and agency policies, regulations, standards and guidelines; establish and coordinate outcome evaluation, quality improvement and safety protocols and procedures.
Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees.
Develop and manage annual program budget and perform periodic cost and productivity analyses.
Produce program, occupancy, annual and other reports as required.
Advocate effectively for service recipients.
Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
Participate in staff meetings and case conferences as required.
Ensure physical environment is maintained according to established standards and procedures, required inspections are completed, and any required follow-up is done.
Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff.
Support menus and food plans that meet established nutritional standards, both on and off-site.
Comply with and utilize appropriate crisis prevention and intervention standards and practices.
Ensure staff or contractors who dispense medication to service recipients receive or possess appropriate training, and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee.
Operate motor vehicles safely and legally while transporting service recipients or on Taproot business.
Provide on-call and emergency coverage on pager or cell.
***Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.
As An Ideal Candidate You Possess
A degree in one of the humanities, social sciences or related field with educational preparation for the roles of manager and administrator.
Minimum of three years in a similar facility or program, with at least one year in a supervisory or management role.
Must have specific experience with financial and human resource management.
Current WCB Occupational First Aid, Level 1 and CPR certificates required.
MANDT or Non-Violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate
Experience with basic sign language and/or alternative communication strategies training or experience an asset.
Valid Class 5 Driver's License and clean driver's abstract
Other Requirements:
A physician's note confirming suitability, including a negative tuberculosis screening test
Prior experience in Trauma Informed Practices
Prior experience in implementing Behavioural Interventions
Successful criminal record/vulnerable sector check.
Successful candidate must sign an oath of confidentiality, a conflict of interest statement, abuse protocols, and a code of ethics statement
**Successful applicants will be required to participate in MCFD screening prior to confirmed employment with Taproot Community Support Services.**
What Taproot Community Support Services Does
At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.
Our Employees Enjoy
Work/life balance
Learning and career development opportunities
Competitive wages and salaries
Paid vacation and benefits for eligible employees
Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
Matching RRSP plan for eligible employees within Alberta
Professional development opportunities and job-related training
Employee and Family Assistance Program
Long Service Milestone rewards
Employee referral bonus program
For more information on Taproot Community Support Services visit our website: taproot.ca
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.
Equal-Opportunity Employer
Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.
We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.
No telephone calls please. Only those candidates selected for an interview will be notified.
Is this the opportunity you've been looking for?
SL162-FTPM
Job Number:
J1224-0884
Job Title:
Program Manager, Full-Time
Job Type:
Permanent, Full-Time
City:
Victoria
Province / State:
British Columbia
Hours of Work Per Week:
40
Scheduled Days Each Week:
Monday
Tuesday
Wednesday
Thursday
Friday
Scheduled Hours:
Mon - Fri 0700-1500Varies depending on needs of the program. On-call rotation with Program Coordinator.
Number Of Positions:
1
Hiring Manager Name & Title:
Tiana Price - Program Director
Compensation:
$38.00 - $44.00/Hour
The Program
Taproot Community Support Services (formerly WJS Canada) works to improve the lives of person in their communities through a variety of programs and services.
Skyline is a licensed 2-bed co-ed resource, focusing on youth ages 13-18, receiving services through the Ministry of Children and Family Development (MCFD).
Skyline provides a safe home environment in Downtown Victoria. Taking a person-centered, trauma-informed approach, staff are expected to recognize the effects of trauma and help youth cope with the effects. The goal in the provision of services is to avoid re-traumatizing and facilitate personal growth. The staff accomplish this via knowledge of the trauma-informed approach, assessment, and relationship-building, responding to disclosures, focusing on youth's strengths, and having cultural awareness. Experience and understanding of the interaction of trauma and substance use with youth an asset.
The Position
We are looking for someone with the ability and skill to respond effectively to crisis situations applying trauma informed practices and strength-based approaches.
The Program Manager provides operational and administrative direction for the development, implementation and management of the program in this CARF-accredited agency. They implement and monitor policies and procedures related to day-to-day services to persons served and directs and coordinates the day-to-day management of program staff. They work directly with persons served and their families/care teams as required and are responsible for overseeing and coordinating individual program plans. The Program Manager participates in agency decision-making and is the primary liaison with the contracting body.
This management position is based at the Skyline program in Victoria, British Columbia.
Scheduling
This permanent full-time position will work 40 hours per week, with a weekly schedule of:
Monday through Friday 0700-1500
The schedule will be confirmed and discussed at the time of hire and will be adjusted as needed to meet the operational requirements of the program and some hours may be required to be done online.
Will be part of an on-call rotation with the Program Coordinator.
In Your Role You Will
Recruit, screen, hire, supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution; motivate employees and/or contractors to peak performance and productivity; take disciplinary action when required.
Ensure the program and staff comply with policies, procedures and values of the agency, and use best practices when supporting persons served.
Establish and maintain a program structure and staffing to effectively accomplish the agency's goals and objectives; coordinate and oversee the recruitment, employment, training, supervision, evaluation and discipline of staff, and termination as required.
Coach and mentor staff, and lead and participate in team building activities.
Ensure the program complies with any applicable collective agreement; facilitate on site grievance meetings.
Develop and maintain program standards and procedures that comply with provincial and agency policies, regulations, standards and guidelines; establish and coordinate outcome evaluation, quality improvement and safety protocols and procedures.
Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees.
Develop and manage annual program budget and perform periodic cost and productivity analyses.
Produce program, occupancy, annual and other reports as required.
Advocate effectively for service recipients.
Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
Participate in staff meetings and case conferences as required.
Ensure physical environment is maintained according to established standards and procedures, required inspections are completed, and any required follow-up is done.
Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff.
Support menus and food plans that meet established nutritional standards, both on and off-site.
Comply with and utilize appropriate crisis prevention and intervention standards and practices.
Ensure staff or contractors who dispense medication to service recipients receive or possess appropriate training, and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee.
Operate motor vehicles safely and legally while transporting service recipients or on Taproot business.
Provide on-call and emergency coverage on pager or cell.
***Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.
As An Ideal Candidate You Possess
A degree in one of the humanities, social sciences or related field with educational preparation for the roles of manager and administrator.
Minimum of three years in a similar facility or program, with at least one year in a supervisory or management role.
Must have specific experience with financial and human resource management.
Current WCB Occupational First Aid, Level 1 and CPR certificates required.
MANDT or Non-Violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate
Experience with basic sign language and/or alternative communication strategies training or experience an asset.
Valid Class 5 Driver's License and clean driver's abstract
Other Requirements:
A physician's note confirming suitability, including a negative tuberculosis screening test
Prior experience in Trauma Informed Practices
Prior experience in implementing Behavioural Interventions
Successful criminal record/vulnerable sector check.
Successful candidate must sign an oath of confidentiality, a conflict of interest statement, abuse protocols, and a code of ethics statement
**Successful applicants will be required to participate in MCFD screening prior to confirmed employment with Taproot Community Support Services.**
What Taproot Community Support Services Does
At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.
Our Employees Enjoy
Work/life balance
Learning and career development opportunities
Competitive wages and salaries
Paid vacation and benefits for eligible employees
Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
Matching RRSP plan for eligible employees within Alberta
Professional development opportunities and job-related training
Employee and Family Assistance Program
Long Service Milestone rewards
Employee referral bonus program
For more information on Taproot Community Support Services visit our website: taproot.ca
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.
Equal-Opportunity Employer
Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.
We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.
No telephone calls please. Only those candidates selected for an interview will be notified.
Is this the opportunity you've been looking for?