Claims Manager
Apply NowCompany: The Portage la Prairie Mutual Insurance Company
Location: Edmonton, AB T5A 0A1
Description:
About Portage Mutual
Portage Mutual Insurance is a trusted national property and casualty mutual insurance company. We have been owned by our policyholders since 1884 and proudly serve their interests by offering competitive home, automobile, commercial and farm insurance products. Portage Mutual has office locations in Edmonton (AB), Portage la Prairie (MB), St. Catharines (ON) and Bedford (NS) with products being 100% distributed by brokers across Canada. We greatly value our relationships with policyholders and brokers.
People at Portage Mutual
Working at Portage Mutual allows you to learn, grow and develop while collaborating with experienced and committed colleagues. We support hybrid work arrangements while continuing to build diverse teams and a culture of inclusivity. We are growing and offer resources to empower both individual and team success. We are proud of the communities we serve and are rooted in making positive impacts within them.
What You'll Do:
The Claims Manager works with the Director of Property Claims sharing tasks, supervising the Claims teams and operations including assignment of claims, directing process, maintaining quality control, and providing performance feedback and reviews. They ensure the company's claims plan is met and that the company policies and procedures are adhered to.
The Claims Manager contributes to the strategic direction of the Claims Department through discussion and implementation of new initiatives to benefit claims processes, services, and costs.
Responsibilities:
Requirements:
What We Offer:
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply. We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).
Portage Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation.
Portage Mutual Insurance is a trusted national property and casualty mutual insurance company. We have been owned by our policyholders since 1884 and proudly serve their interests by offering competitive home, automobile, commercial and farm insurance products. Portage Mutual has office locations in Edmonton (AB), Portage la Prairie (MB), St. Catharines (ON) and Bedford (NS) with products being 100% distributed by brokers across Canada. We greatly value our relationships with policyholders and brokers.
People at Portage Mutual
Working at Portage Mutual allows you to learn, grow and develop while collaborating with experienced and committed colleagues. We support hybrid work arrangements while continuing to build diverse teams and a culture of inclusivity. We are growing and offer resources to empower both individual and team success. We are proud of the communities we serve and are rooted in making positive impacts within them.
What You'll Do:
The Claims Manager works with the Director of Property Claims sharing tasks, supervising the Claims teams and operations including assignment of claims, directing process, maintaining quality control, and providing performance feedback and reviews. They ensure the company's claims plan is met and that the company policies and procedures are adhered to.
The Claims Manager contributes to the strategic direction of the Claims Department through discussion and implementation of new initiatives to benefit claims processes, services, and costs.
Responsibilities:
- Meet consistently with team members to provide soft skill coaching and career development mentorship for the betterment and success of all team members.
- Review new losses for assignment including providing technical coaching where required.
- Supervision/examining claims files for Staff and Independent Adjusters.
- Respond to technical and procedural questions of Claims staff as needed.
- Review and approve reserve and payment requests above adjuster authorities.
- Provide input and insight on wording interpretation discussions with claims team members, underwriters, branch managers, and wording specialists.
- Respond to questions and concerns of brokers, third party insurers, and customers in an accurate and timely manner.
- Participate in audits of files for the Branch and when requested, work with the Company Audit Team to audit files for the other Branches in the company.
- Participate in discussion with Claims Management team around the standardization of departmental processes.
- Participate in researching new Claims strategic initiatives and participate on implementation teams.
- Participate in regular reviews of industry-wide claim practices and participate in implementing related updates to claim procedural manuals and system changes.
Requirements:
- Candidates must reside in Canada and be authorized to work in Canada.
- Minimum of ten (10) years experience in Claims/adjusting and three (3) years entry level supervisory experience.
- Exposure to multiple lines of insurance (personal property, commercial property, farm property and automobile).
- Strong understanding of Guidewire or ability to learn quickly required
- In-depth knowledge of the insurance industry, insurance claims, and insurance law and regulation
- Strong interpersonal skills, ability to develop and maintain strong business relationships.
- Excellent verbal and written communication skills.
- Exceptional organizational skills and attention to detail.
- Demonstrated skills with Microsoft Office Suite (specifically Word, Excel, PowerPoint and Teams) and Adobe Acrobat.
- High School Diploma required.
- CIP designation required.
- FCIP designation (or nearing completion) preferred.
- Post secondary education in business, agriculture, or insurance is required.
What We Offer:
- Hybrid Work Arrangements
- Learn, Grow and Development Opportunities
- Competitive Compensation Package of Salary plus an Incentive Plan
- 24/7 Employee and Family Assistance Program
- Health, Dental, Critical Illness and Group Life Insurance Coverage
- Defined Contribution Company Pension Plan
- Paid Personal Days in addition to Vacation Time
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply. We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).
Portage Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation.