VP of Mission Services
Apply NowCompany: Goodwill Industries of Central Indiana
Location: Little Rock, AR 72204
Description:
Job Details
Level
Management
Job Location
5285 7400 Scott Hamilton - Little Rock, AR
Position Type
Full Time
Job Shift
Day
VP of Mission Services
GENERAL DESCRIPTION OF POSITION
The Vice President of Mission Services is responsible for the overall operational and financial success of the Mission Services organization and the completion of its' mission goals. The VP of Mission Services will drive the aggressive and successful growth of the organization's outreach to employers and job seekers by fulfilling its goals in partnership with the SVP/CMO & President/CEO, by providing leadership and coordinated direction to the Mission Services Leadership team. As the champion of the job seeker, employer, and champion for the community experience, the VP of Mission Services will ensure alignment while delivering the most efficient, highest quality service to all Goodwill customers and partners. The VP of Mission Services will foster and implement a winning culture centered on employee experience. The VPMS will be knowledgeable and have experience with key emerging trends and have a creative entrepreneurial approach to solutions building. The VP of Mission Services role will substantially contribute to the development of the organization's strategy and be accountable for its delivery and success in partnership with the other members of the Executive team.
The VP of Mission Services will lead the strategic and operational direction of The Academy at Goodwill - Goodwill's licensed trade school, Career Centers state-wide, the organization's reentry programming - including Transitional Employment Opportunity Program, as well as the Organizational Development efforts to provide high quality training to all Goodwill Industries of Arkansas employees. The VP of Mission Services will ensure collaboration across GIA departments to ensure a wholistic, supportive approach is provided to all participants and employees looking to increase their educational attainment, engage in training leading to industry recognized credentials and certifications, and those looking to engage in the local workforce in a more impactful way. The VP of Mission Services will ensure program fidelity and adherence to the varying accrediting bodies for the programs offered at Goodwill.
Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, donors, customers and employers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Develop, implement, manage annual operating plan for the Mission Services team with clear and quantifiable objectives for each program.
2. Develop, implement, manage annual budget for the Mission Services team, including direct responsibility for meeting or exceeding service, productivity, and performance targets.
3. Cultivate, maintain a positive, collaborative relationship with partners, community-based organizations, and business and industry, to determine community needs, adapt mission delivery to meet the individual needs of the persons served.
4. Develop programs to meet workforce needs of employers and jobseekers.
5. Develop, implement, and monitor an effective outcome measurement system that focuses on economic impact to the community served.
6. Ensure agency-wide preparation for successful Accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF) as well as federal and state agencies and maintenance of same.
7. Participate as part of the Executive Leadership Team, providing input and making recommendations on both a strategic and operational level.
8. Attend conferences, outreach programs and meetings to promote Goodwill programs, take advantage of opportunities to speak in public for Goodwill at these events.
9. Ensure compliance with all agency policies, procedures and safety standards, laws and code of ethics throughout areas managed, maintain same to meet CARF, Department of Labor and other regulatory standards.
10. Develops short- and long-range goals, objectives and plans for agency and department.
11. Assists the Senior Vice President/Chief Mission Officer in high-level planning and decision making with other Executive Staff members.
12. Evaluates, analyzes and reports on programs relating to client service to ensure their accuracy and relevance.
13. Perform any other related duties as required or assigned.
Qualifications
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 9 to 10 years related experience and/or training, and 8 years related management experience, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to read, analyze, and understand the most complex documents; ability to respond effectively to the most sensitive inquiries or complaints; ability to write speeches and articles using original or innovative techniques or style; ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Masters Degree in Rehabilitation or Education preferred. MBA, Masters Degree in Psychology or Social Science acceptable. Certificate of executive training from GII or wiliness to complete such training or equivalent preferred.
SOFTWARE SKILLS REQUIRED
Advanced: Spreadsheet
Intermediate: Contact Management, Presentation/PowerPoint, Word Processing/Typing
Basic: Accounting, Database
INITIATIVE AND INGENUITY
SUPERVISION RECEIVED
Under administrative direction, setting up own standard of performance. Virtually self-supervising. Reports to senior management of the organization.
PLANNING
Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work, in addition, the organization and delegation of work operations for a group of employees engaged in widely diversified activities.
DECISION MAKING
Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance, either of which would affect the work operations of large organizational component and the organization's clientele.
MENTAL DEMAND
Highly intense mental demand. Continual involvement with strategic and operational management functions which relate to both the short-term and long-term time periods.
ANALYTICAL ABILITY / PROBLEM SOLVING
General oversight. Activities covered by general organizational philosophy and objectives. Solving problems in novel, non-recurring or swiftly changing situations in which the approach is not fully defined. Guidance by top executive officer or business owner.
RESPONSIBILITY FOR WORK OF OTHERS
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.
Supervises and manages multiple departments through 3 to 5 directors/V.P.'s who manage 5 to 10 supervisors/managers who supervise 200+ employees who are engaged in diversified activities.
Supervises the following departments: Mission Services
RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT
Regularly responsible for funds, building premises, inventory, or other property owned, controlled, or leased by the organization and, in addition, may have temporary custody and responsibility of patron property, which through carelessness, error, loss, theft, misappropriation, or similar action would result in very important monetary losses to the organization. The total value for the above would range from $1,000,000 to $10,000,000.
ACCURACY
Probable errors would normally not be detected in succeeding operations and may have serious effects in relationships with patrons and/or with the operations of other segments of the organization. Frequent possibilities of error would exist at all times, since the above mentioned areas are inherent in the job.
ACCOUNTABILITY
FREEDOM TO ACT
Moderately directed. Freedom to act is given by upper level management guided by general policies and objectives that are reviewed by top management.
ANNUAL MONETARY IMPACT
The amount of annual dollars generated based on the job's essential duties / responsibilities. Examples would include direct dollar generation, departmental budget, proper handling of organization funds, expense control, savings from new techniques or reduction in manpower.
Medium. Job creates a monetary impact for the organization from $1mm to $10mm.
IMPACT ON END RESULTS
Moderate impact. Job has a definite impact on the organization's end results. Participates with others in taking action for a department and/or total organization.
PUBLIC CONTACT
Extensive contacts with various diversified sectors of the public environment; wherein, the contacts are of major importance and failure to exercise proper judgment can lead to substantial losses to the organization.
EMPLOYEE CONTACT
Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs, plus frequent contact with senior level internal officials.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, driver's license/cdl, etc.)
WORKING CONDITIONS
Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the functions of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Moderate diversity, low physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which are not as varied as those positions with high-level diversity and decision-making.
While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to sit, use hands to finger, handle, or feel; frequently required to stand, walk, reach with hands and arms; and occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; and distance vision.
ADDITIONAL INFORMATION
Additional qualifications:
Five years administrative work in Education or Human Services, at least two years experience in a leadership capacity.
Demonstrate the Mission, Vision, Values, and Culture of the Organization
Demonstrated ability to communicate effectively and clearly, both verbally and in writing, including public speaking.
Demonstrated ability to establish and maintain rapport with others, both inside and outside of organization.
Must be able to travel extensively in local areas in the furtherance of Goodwill activities.
Must be of excellent moral character
Demonstrated ability in interacting with state agencies and ensuring operational conformance to policies and regulations.
Familiarity with needs and concerns of persons with disabilities and other in-depth knowledge and comprehension of C.A.R.F. standards and methodology for ensuring compliance to them.
Valid driver's license, safe driving record, and access to an automobile. Ability to use independent judgment.
Strong interpersonal and communication.
Strong organizational and time management.
Background check required.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
Level
Management
Job Location
5285 7400 Scott Hamilton - Little Rock, AR
Position Type
Full Time
Job Shift
Day
VP of Mission Services
GENERAL DESCRIPTION OF POSITION
The Vice President of Mission Services is responsible for the overall operational and financial success of the Mission Services organization and the completion of its' mission goals. The VP of Mission Services will drive the aggressive and successful growth of the organization's outreach to employers and job seekers by fulfilling its goals in partnership with the SVP/CMO & President/CEO, by providing leadership and coordinated direction to the Mission Services Leadership team. As the champion of the job seeker, employer, and champion for the community experience, the VP of Mission Services will ensure alignment while delivering the most efficient, highest quality service to all Goodwill customers and partners. The VP of Mission Services will foster and implement a winning culture centered on employee experience. The VPMS will be knowledgeable and have experience with key emerging trends and have a creative entrepreneurial approach to solutions building. The VP of Mission Services role will substantially contribute to the development of the organization's strategy and be accountable for its delivery and success in partnership with the other members of the Executive team.
The VP of Mission Services will lead the strategic and operational direction of The Academy at Goodwill - Goodwill's licensed trade school, Career Centers state-wide, the organization's reentry programming - including Transitional Employment Opportunity Program, as well as the Organizational Development efforts to provide high quality training to all Goodwill Industries of Arkansas employees. The VP of Mission Services will ensure collaboration across GIA departments to ensure a wholistic, supportive approach is provided to all participants and employees looking to increase their educational attainment, engage in training leading to industry recognized credentials and certifications, and those looking to engage in the local workforce in a more impactful way. The VP of Mission Services will ensure program fidelity and adherence to the varying accrediting bodies for the programs offered at Goodwill.
Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, donors, customers and employers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Develop, implement, manage annual operating plan for the Mission Services team with clear and quantifiable objectives for each program.
2. Develop, implement, manage annual budget for the Mission Services team, including direct responsibility for meeting or exceeding service, productivity, and performance targets.
3. Cultivate, maintain a positive, collaborative relationship with partners, community-based organizations, and business and industry, to determine community needs, adapt mission delivery to meet the individual needs of the persons served.
4. Develop programs to meet workforce needs of employers and jobseekers.
5. Develop, implement, and monitor an effective outcome measurement system that focuses on economic impact to the community served.
6. Ensure agency-wide preparation for successful Accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF) as well as federal and state agencies and maintenance of same.
7. Participate as part of the Executive Leadership Team, providing input and making recommendations on both a strategic and operational level.
8. Attend conferences, outreach programs and meetings to promote Goodwill programs, take advantage of opportunities to speak in public for Goodwill at these events.
9. Ensure compliance with all agency policies, procedures and safety standards, laws and code of ethics throughout areas managed, maintain same to meet CARF, Department of Labor and other regulatory standards.
10. Develops short- and long-range goals, objectives and plans for agency and department.
11. Assists the Senior Vice President/Chief Mission Officer in high-level planning and decision making with other Executive Staff members.
12. Evaluates, analyzes and reports on programs relating to client service to ensure their accuracy and relevance.
13. Perform any other related duties as required or assigned.
Qualifications
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 9 to 10 years related experience and/or training, and 8 years related management experience, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to read, analyze, and understand the most complex documents; ability to respond effectively to the most sensitive inquiries or complaints; ability to write speeches and articles using original or innovative techniques or style; ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Masters Degree in Rehabilitation or Education preferred. MBA, Masters Degree in Psychology or Social Science acceptable. Certificate of executive training from GII or wiliness to complete such training or equivalent preferred.
SOFTWARE SKILLS REQUIRED
Advanced: Spreadsheet
Intermediate: Contact Management, Presentation/PowerPoint, Word Processing/Typing
Basic: Accounting, Database
INITIATIVE AND INGENUITY
SUPERVISION RECEIVED
Under administrative direction, setting up own standard of performance. Virtually self-supervising. Reports to senior management of the organization.
PLANNING
Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work, in addition, the organization and delegation of work operations for a group of employees engaged in widely diversified activities.
DECISION MAKING
Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance, either of which would affect the work operations of large organizational component and the organization's clientele.
MENTAL DEMAND
Highly intense mental demand. Continual involvement with strategic and operational management functions which relate to both the short-term and long-term time periods.
ANALYTICAL ABILITY / PROBLEM SOLVING
General oversight. Activities covered by general organizational philosophy and objectives. Solving problems in novel, non-recurring or swiftly changing situations in which the approach is not fully defined. Guidance by top executive officer or business owner.
RESPONSIBILITY FOR WORK OF OTHERS
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.
Supervises and manages multiple departments through 3 to 5 directors/V.P.'s who manage 5 to 10 supervisors/managers who supervise 200+ employees who are engaged in diversified activities.
Supervises the following departments: Mission Services
RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT
Regularly responsible for funds, building premises, inventory, or other property owned, controlled, or leased by the organization and, in addition, may have temporary custody and responsibility of patron property, which through carelessness, error, loss, theft, misappropriation, or similar action would result in very important monetary losses to the organization. The total value for the above would range from $1,000,000 to $10,000,000.
ACCURACY
Probable errors would normally not be detected in succeeding operations and may have serious effects in relationships with patrons and/or with the operations of other segments of the organization. Frequent possibilities of error would exist at all times, since the above mentioned areas are inherent in the job.
ACCOUNTABILITY
FREEDOM TO ACT
Moderately directed. Freedom to act is given by upper level management guided by general policies and objectives that are reviewed by top management.
ANNUAL MONETARY IMPACT
The amount of annual dollars generated based on the job's essential duties / responsibilities. Examples would include direct dollar generation, departmental budget, proper handling of organization funds, expense control, savings from new techniques or reduction in manpower.
Medium. Job creates a monetary impact for the organization from $1mm to $10mm.
IMPACT ON END RESULTS
Moderate impact. Job has a definite impact on the organization's end results. Participates with others in taking action for a department and/or total organization.
PUBLIC CONTACT
Extensive contacts with various diversified sectors of the public environment; wherein, the contacts are of major importance and failure to exercise proper judgment can lead to substantial losses to the organization.
EMPLOYEE CONTACT
Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs, plus frequent contact with senior level internal officials.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, driver's license/cdl, etc.)
WORKING CONDITIONS
Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the functions of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Moderate diversity, low physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which are not as varied as those positions with high-level diversity and decision-making.
While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to sit, use hands to finger, handle, or feel; frequently required to stand, walk, reach with hands and arms; and occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; and distance vision.
ADDITIONAL INFORMATION
Additional qualifications:
Five years administrative work in Education or Human Services, at least two years experience in a leadership capacity.
Demonstrate the Mission, Vision, Values, and Culture of the Organization
Demonstrated ability to communicate effectively and clearly, both verbally and in writing, including public speaking.
Demonstrated ability to establish and maintain rapport with others, both inside and outside of organization.
Must be able to travel extensively in local areas in the furtherance of Goodwill activities.
Must be of excellent moral character
Demonstrated ability in interacting with state agencies and ensuring operational conformance to policies and regulations.
Familiarity with needs and concerns of persons with disabilities and other in-depth knowledge and comprehension of C.A.R.F. standards and methodology for ensuring compliance to them.
Valid driver's license, safe driving record, and access to an automobile. Ability to use independent judgment.
Strong interpersonal and communication.
Strong organizational and time management.
Background check required.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.