Information Technology Specialist 14 (Infrastructure Specialist)
Apply NowCompany: State of Michigan
Location: Lansing, MI 48911
Description:
Salary: $36.52 - $53.39 Hourly
Location : Lansing, MI
Job Type: Permanent Full Time
Job Number: 0801-25-24-10SE
Department: Technology, Management and Budget
Opening Date: 03/04/2025
Closing Date: 3/18/2025 11:59 PM Eastern
Bargaining Unit: NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)
Job Description
The Infrastructure Specialist (IS) serves as a member of the Service Delivery and Request (SDRT) team supporting multiple
agencies with predominant responsibility as the interface to all OCTO areas. The IS advises and assists management
with issues essential to the maintenance of relationship/expectations and provides overall accountability for the delivery of
all OCTO services for the customers represented by the Business Relationship Manager (BRM). The IS must be able to
grasp the business and technical requirements of the Client agencies' applications and infrastructure needs and possess a
high level of technical expertise that is required to analyze and recommend a variety of solutions to agencies' infrastructure
problems and concerns. The IS will be responsible for the coordination and optimizing of service delivery of OCTO
Services and the resolution of issues to facilitate a timely resolution. This position receives tactical direction from the
OCTO and is responsible for troubleshooting, prioritizing, and escalating IT issues related to OCTO services. The IS will
present agency project objectives and priorities to the OCTO Service Owners and will monitor the progress of ongoing
agency IT projects, providing updates to the CRM team, BRM and General Manager(GM). The IS will assist the agency
with OCTO IT Strategy needed in budget development, program planning, establishing policy and procedures, and will
represent OCTO services at agency meetings.
For additional information, please see the links below:
The office location is Lansing, Ml. The State of Michigan is not able to offer employment to out of-state applicants that do not plan to relocate. The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week.
SIGNING BONUS:
This position may be eligible for a sign-on bonus up to $2,500. Up to $1,2500 to be paid upon new hire and the remainder to be paid after satisfactory completion of the initial probationary period (12-month period). This does not apply to current state employees.
The state of Michigan offers a competitive work experience that includes a tuition reduction program at several key higher education institutes if you would like to advance your education, good benefits, excellent vacation, and sick time policies, and an ability to successfully juggle your work and family life. We would like the opportunity to share with you more about the benefits of working for the state and joining the state of Michigan employee family if you are interested. Please consider sending in your application today.
Required Education and Experience
Education and Experience
Possession of a bachelor's degree with at least 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics.
Experience
Information Technology Specialist 14
Three years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.
Alternate Education and Experience
An associate's degree with 16 semester (24 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, mathematics or equivalent; and at least two years of experience as an application programmer, computer operator, or information technology technician and four years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.
OR
At least an educational level typically acquired through the completion of high school and at least three years of experience as an application programmer, computer operator, or information technology technician and four years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.
Additional Requirements and Information
To be considered for this position you must:
View the job specifications at:
All newly hired state employees are required to submit and pass a pre-employment drug test and physical (if applicable) prior to their actual appointment. Criminal and driving records will also be checked if applicable. Any position offer will be conditional until results of the drug test, physical, criminal background, and driving records indicate eligibility for employment.
The department reserves the right to close this posting prior to its original end date once a sufficient number of applications
have been received.
Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the for the agency that posted this position vacancy.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:
Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.
Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available at http://www.mi.gov/orsstatedc.
Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.
Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.
Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.
Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.
Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.
Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Information to help determine if you could qualify is available from the U.S. Department of Education.
Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.
Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.
Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.
Updated: 2/28/24
01
Your eligibility for this position is based solely upon the information provided in your application, resume, transcripts, cover letter, and other attachments. Provide accurate dates of employment and extensive detail of your job duties in your application.Responses to the questions below must match what is on your application and are used for screening purposes.Have you read and understand the process for submission and use of your application materials?
02
INTCSPL - Do you possess a bachelor's degree or higher with at least 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management, or mathematics and at least three years of post-degree professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure, or Programmer/Analyst 12. If so, please attach a copy of your official college transcripts.ORAn associate's degree with 16 semester (24 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, project management, mathematics or equivalent; and at least two years of experience as an application programmer, computer operator, or information technology technician; and three years of professional experience equivalent to an Information Technology Infrastructure, or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure, or Programmer/Analyst 12. If so, please attach a copy of your official college transcripts.ORAt least an educational level typically acquired through the completion of high school and at least four years of experience as an application programmer, computer operator, or information technology technician and three years of professional experience equivalent to an Information Technology Infrastructure, or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure, or Programmer/Analyst 12.
03
This position is hybrid which requires a minimum of 2 days in the office at your designated work location within Michigan. Do you acknowledge this requirement and would like to be considered for this position?
04
How many years' experience do you have in customer support?
05
If you indicated you have experience in customer support, please describe the extent of your experience and make sure that you document this experience in the experience portion of your application. If none, type N/A.
06
Select the number of years' experience you have in service delivery?
07
If you indicated you have experience in service delivery, please describe the extent of your experience and make sure that you document this experience in the experience portion of your application. If none, type N/A.
08
How many years' experience do you have in cloud services?
09
If you indicated you have experience in cloud services, please describe the extent of your experience and make sure that you document this experience in the experience portion of your application. If none, type N/A.
10
Do you have experience with ITIL?
11
If you answered yes to having experience with ITIL, please describe the extent of your experience and make sure that you document this experience in the experience portion of your application. If you answered no, type N/A.
12
Do you have experience with AzureDevOp?
13
If you answered yes to having experience with AzureDevOp, please describe the extent of your experience and make sure that you document this experience in the experience portion of your application. If you answered no, type N/A.
14
Do you have experience with project management?
15
If you answered yes to having experience with project management, please describe the extent of your experience and make sure that you document this experience in the experience portion of your application. If you answered no, type N/A.
16
In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment.Can you, after employment, submit proof of your legal right to work in the United States?
17
If applicable, did you attach a copy of your official transcripts/foreign degree evaluation? Failure to attach official transcripts/foreign degree evaluation may result in your application being screened out of this hiring process.
Required Question
Location : Lansing, MI
Job Type: Permanent Full Time
Job Number: 0801-25-24-10SE
Department: Technology, Management and Budget
Opening Date: 03/04/2025
Closing Date: 3/18/2025 11:59 PM Eastern
Bargaining Unit: NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)
Job Description
The Infrastructure Specialist (IS) serves as a member of the Service Delivery and Request (SDRT) team supporting multiple
agencies with predominant responsibility as the interface to all OCTO areas. The IS advises and assists management
with issues essential to the maintenance of relationship/expectations and provides overall accountability for the delivery of
all OCTO services for the customers represented by the Business Relationship Manager (BRM). The IS must be able to
grasp the business and technical requirements of the Client agencies' applications and infrastructure needs and possess a
high level of technical expertise that is required to analyze and recommend a variety of solutions to agencies' infrastructure
problems and concerns. The IS will be responsible for the coordination and optimizing of service delivery of OCTO
Services and the resolution of issues to facilitate a timely resolution. This position receives tactical direction from the
OCTO and is responsible for troubleshooting, prioritizing, and escalating IT issues related to OCTO services. The IS will
present agency project objectives and priorities to the OCTO Service Owners and will monitor the progress of ongoing
agency IT projects, providing updates to the CRM team, BRM and General Manager(GM). The IS will assist the agency
with OCTO IT Strategy needed in budget development, program planning, establishing policy and procedures, and will
represent OCTO services at agency meetings.
For additional information, please see the links below:
- The supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.
The office location is Lansing, Ml. The State of Michigan is not able to offer employment to out of-state applicants that do not plan to relocate. The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week.
SIGNING BONUS:
This position may be eligible for a sign-on bonus up to $2,500. Up to $1,2500 to be paid upon new hire and the remainder to be paid after satisfactory completion of the initial probationary period (12-month period). This does not apply to current state employees.
The state of Michigan offers a competitive work experience that includes a tuition reduction program at several key higher education institutes if you would like to advance your education, good benefits, excellent vacation, and sick time policies, and an ability to successfully juggle your work and family life. We would like the opportunity to share with you more about the benefits of working for the state and joining the state of Michigan employee family if you are interested. Please consider sending in your application today.
Required Education and Experience
Education and Experience
Possession of a bachelor's degree with at least 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics.
Experience
Information Technology Specialist 14
Three years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.
Alternate Education and Experience
An associate's degree with 16 semester (24 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, mathematics or equivalent; and at least two years of experience as an application programmer, computer operator, or information technology technician and four years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.
OR
At least an educational level typically acquired through the completion of high school and at least three years of experience as an application programmer, computer operator, or information technology technician and four years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure or Programmer/Analyst 12.
Additional Requirements and Information
To be considered for this position you must:
- Attach a detailed resume and cover letter.
- If applicable, attach a copy of your official college transcripts and/or foreign degree evaluation with your application. for the State of Michigan (SOM) definition of an Official College Transcript. Applicants who possess foreign degrees must have their academic credentials evaluated or converted into U.S. educational equivalents. Civil Service accepts evaluations from organizations listed on the or the
View the job specifications at:
All newly hired state employees are required to submit and pass a pre-employment drug test and physical (if applicable) prior to their actual appointment. Criminal and driving records will also be checked if applicable. Any position offer will be conditional until results of the drug test, physical, criminal background, and driving records indicate eligibility for employment.
The department reserves the right to close this posting prior to its original end date once a sufficient number of applications
have been received.
Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the for the agency that posted this position vacancy.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:
Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.
Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available at http://www.mi.gov/orsstatedc.
Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.
Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.
Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.
Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.
Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.
Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Information to help determine if you could qualify is available from the U.S. Department of Education.
Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.
Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.
Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.
Updated: 2/28/24
01
Your eligibility for this position is based solely upon the information provided in your application, resume, transcripts, cover letter, and other attachments. Provide accurate dates of employment and extensive detail of your job duties in your application.Responses to the questions below must match what is on your application and are used for screening purposes.Have you read and understand the process for submission and use of your application materials?
- Yes
- No
02
INTCSPL - Do you possess a bachelor's degree or higher with at least 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management, or mathematics and at least three years of post-degree professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure, or Programmer/Analyst 12. If so, please attach a copy of your official college transcripts.ORAn associate's degree with 16 semester (24 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, project management, mathematics or equivalent; and at least two years of experience as an application programmer, computer operator, or information technology technician; and three years of professional experience equivalent to an Information Technology Infrastructure, or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure, or Programmer/Analyst 12. If so, please attach a copy of your official college transcripts.ORAt least an educational level typically acquired through the completion of high school and at least four years of experience as an application programmer, computer operator, or information technology technician and three years of professional experience equivalent to an Information Technology Infrastructure, or Programmer/Analyst P11 or one year equivalent to an Information Technology Infrastructure, or Programmer/Analyst 12.
- Yes
- No
03
This position is hybrid which requires a minimum of 2 days in the office at your designated work location within Michigan. Do you acknowledge this requirement and would like to be considered for this position?
- Yes
- No
04
How many years' experience do you have in customer support?
- None
- Less than 1 year
- 1 to 3 years
- 3 to 5 years
- 5 or more years
05
If you indicated you have experience in customer support, please describe the extent of your experience and make sure that you document this experience in the experience portion of your application. If none, type N/A.
06
Select the number of years' experience you have in service delivery?
- None
- Less than 1 year
- 1 to 3 years
- 3 to 5 years
- 5 or more years
07
If you indicated you have experience in service delivery, please describe the extent of your experience and make sure that you document this experience in the experience portion of your application. If none, type N/A.
08
How many years' experience do you have in cloud services?
- None
- Less than 1 year
- 1 to 3 years
- 3 to 5 years
- 5 or more years
09
If you indicated you have experience in cloud services, please describe the extent of your experience and make sure that you document this experience in the experience portion of your application. If none, type N/A.
10
Do you have experience with ITIL?
- Yes
- No
11
If you answered yes to having experience with ITIL, please describe the extent of your experience and make sure that you document this experience in the experience portion of your application. If you answered no, type N/A.
12
Do you have experience with AzureDevOp?
- Yes
- No
13
If you answered yes to having experience with AzureDevOp, please describe the extent of your experience and make sure that you document this experience in the experience portion of your application. If you answered no, type N/A.
14
Do you have experience with project management?
- Yes
- No
15
If you answered yes to having experience with project management, please describe the extent of your experience and make sure that you document this experience in the experience portion of your application. If you answered no, type N/A.
16
In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment.Can you, after employment, submit proof of your legal right to work in the United States?
- Yes
- No
17
If applicable, did you attach a copy of your official transcripts/foreign degree evaluation? Failure to attach official transcripts/foreign degree evaluation may result in your application being screened out of this hiring process.
- Yes
- No
- Not applicable
Required Question