Director of Operations

Pathways Vermont Director of Operations

The Company: Pathways Vermont is a dynamic nonprofit agency whose mission is to end homelessness and provide innovative mental health alternatives. Pathways offers an excellent benefits package, including dental and health insurance, generous time off, and paid holidays.

The Role: The Director of Operations is a strategic leader responsible for overseeing the organization's daily operations, ensuring efficient systems, and fostering a collaborative and mission-driven work environment. This role is pivotal in maintaining operational excellence, managing resources, and driving organizational growth to support Pathways Vermont's mission.

Location: Vermont-based (In-Person)

Schedule: Full Time (35 - 40 hours weekly)

Supervised by: Executive Director

Application Requirements:

A Cover Letter and Resume are required with your application.

Key Responsibilities

Organizational Leadership & Strategy

• Collaborate with the Executive Director and leadership team to develop and implement operational strategies that align with the organization's mission and goals.
• Contribute to long-term planning and decision-making to enhance organizational effectiveness.
• Ensure compliance with legal, regulatory, and contractual requirements.

Finance & Resource Management

• Supervise Finance Director and Finance Specialist
• Review and create budgets for new projects in collaboration with fellow leadership.
• Assist the Finance Director in the creation of the annual agency budget.
• Collaborate with the Finance Director to monitor budget vs actuals. Create grant spending projections as needed and investigate actuals that differ significantly from the budget.
• Review and update fiscal policies in collaboration with the Internal Affairs Committee.
• Create and present financial reports to the Internal Affairs Committee and the Board.
• Assist Finance Director with Annual Single Audit and Funder Audits.
• Prepare 990 with the assistance of Auditors.
• Participate in long-term financial planning.
• Monitor cash flow with the support of the finance specialist. Advocate for favorable payment terms from funders and seek additional credit as needed.
• Oversee agency banking needs and act as the primary point of contact between the organization and banking partners.

Insurance

• Evaluate Insurance Needs: Assess the agency's insurance requirements, identifying key risks and coverage gaps.
• Work with Insurance Brokers: Collaborate closely with insurance brokers to ensure appropriate coverage is obtained and maintained. Request multiple quotes and review coverage options for competitive rates and adequate coverage.
• Policy Management: Oversee the renewal, modification, or cancellation of insurance policies as necessary to ensure continuous coverage.
• Claims: Report and track insurance claims. Advise on when to go through insurance for a loss and when to pay for loss with agency funding.

Human Resources

• Supervise Human Resources Director
• Oversight of HR functions, including hiring, onboarding, benefits, and performance evaluations.
• Foster a positive and inclusive workplace culture.
• Support staff and volunteers with operational needs.

Facilities & Technology Management

• Supervise Director of Property Management
• Supervise IT manager
• Oversee organizational infrastructure, including office locations, IT systems, and operational tools.
• Oversee property acquisition, renovations, construction, and development projects.
• Ensure workplace safety, security, and compliance with operational standards.
• Implement technology solutions to enhance efficiency and communication.

Qualifications:

• Master's degree or comparable experience
• Senior-level leadership experience in a nonprofit or comparable organization is preferred
• Experience with financial management, including budgeting, forecasting, and analysis
• Bookkeeping experience
• Knowledge of HR best practices, compliance regulations, and operational policies.
• Excellent interpersonal and communication skills
• Self-motivation and ability to work independently
• Telephone/computer/internet/social media skills and familiarity with Google platform
• Ability to maintain confidentiality and handle sensitive information with integrity
• Access to a dependable personal vehicle and valid driver's license
• Lived experience of trauma, homelessness, mental health challenges, extreme states, substance use, criminal justice involvement, family struggles, and/or other life challenges will be considered an asset

Working Conditions/Physical Demands:

• Almost constant operation of a computer and other office machinery.
• Regular, repetitive movement of hands and fingers, including substantial movements of wrists, hands and fingers for typing and/or writing, grasping paperwork, using technology equipment and other tasks.
• Frequent talking and participation in exchanging ideas through spoken word as well as the ability to hear and receive detailed information through oral communication.
• Mostly sedentary work in a seated position.
• Occasional standing, walking, stooping, kneeling or crouching, reaching with hands and arms, and light lifting.
• Regular attendance is a requirement of the position.
• Frequent utilization of close visual acuity and reading from a computer screen, must be able to

read information captured in type and free hand form.

Benefits:

• Medical, dental and vision insurance
• Long Term Disability/Life Insurance
• Paid Time Off (accrual of 210 hours per year to start)
• 9 Paid Holidays Annually
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Longevity Recognition Rewards
• Access to a wide variety of Pathways facilitated trainings including Intentional Peer Support
• Wellness Reimbursement Program

Compensation:

• Full-time, exempt salaried employee
• 35-40 hours per week
• $80,000 - $90,000

It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability. Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color.