Sr. Front Office Manager

Why work for The Sheraton San Diego Resort?

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience - Sheraton San Diego Resort is a fit for you! We are soon to be one of the largest and most renovated resorts in San Diego! Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay, and our associates love to work!

The Sheraton San Diego Hotel & Marina is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer competitive pay rates and a complete benefits package including medical, dental, vision, and life insurance, paid time off, retirement plans, employee discounts, an employee assistance program, and complimentary parking and meals.

Summary

The Sr. Front Office Manager is responsible for the strategic direction and execution of Bay Tower Front Office Operations. The role implements strategies that deliver performance and guest service to meet and exceed the needs and expectations of the Sheraton Brand, guests and associates. Areas of responsibility include Bell Staff, Switchboard Operations/PBX, Guest Services/Front Desk, Guest Services (Telephone Operators) and Shuttle Drivers.

Salary Range based on work description: $80,000 - $85,000 annually.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs
• Scheduling includes holidays, nights, and weekends based on business needs

Job Requirements

• Understand the mission, vision, and goals of the hotel
• Strong computer skills and proficiency in Microsoft Office
• Strong leadership skills and the ability to apply them in a dynamic environment
• Ability to establish goals and objectives for the department
• Well organized, focused, and completes all work assigned
• Works cohesively with co-workers and all departments as part of a team
• Builds morale and promotes positive employee engagement
• Ability to communicate verbally and electronically with guests, management, co-workers, members, and marina tenants
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to understand guest service needs

Essential Job Duties

• Responsible for the strategic direction and execution of Bay Tower Front Office Operations
• Achieve and exceed goals including performance goals, budget goals, team goals, guest service goals, etc.
• Acts as the "Service Champion" for the Bay Tower and creates a positive atmosphere for guest relations
• Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results
• Manages department controllable expenses to achieve or exceed budgeted goals
• Manages guest complaints and ensures a timely and complete resolution
• Partners with hotel leadership to develop compelling programming that aligns with the hotel's business strategy and leads its execution
• Demonstrates knowledge of job-relevant issues, products, systems, and processes
• Manages Front office areas, including overall maintenance, daily upkeep, and cleanliness
• Recruits, selects, and trains a best-in-class operations team
• Manages staffing levels and ensures guest service, operational needs, and financial objectives are met
• Establishes mentorship and strong accountability throughout the team and collaborates to ensure goal setting promotes continuous improvement.
• Champions a "4 Keys to Creating Guests for Life" approach to service.
• Carries out management responsibilities in accordance with hotel policy and applicable laws.
• Follows all additional duties assigned by management.

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the "at will" employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: human.resources@sheratonsandiegohotel.com.

Sheraton San Diego Hotel and Marina is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.