Operations Strategy Manager

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

Our Operations team is growing and looking for an Operations Strategy Manager. In this role, you will function as a part of the GBS US team that designs and executes continuous improvement projects along with rolling out new operating models to Client Service and back-office operations. You will work with the senior team members and operational staff to address the company's most critical business process issues. Assignments may involve cross-functional and cross-business analysis support, problem solving, solution design, execution and support. Specific tasks will include conducting data analysis, developing business cases, documenting requirements, building performance scorecards, supporting projects through definition, pilot and implementation phases, among others.

You will report to the Vice President of Operations Strategy. You will be expected to develop strong relationships with divisional leadership in Gallagher Benefit Services, along with functional leadership, including but not limited to IT, HR, and Finance.

This is a hybrid role with flexible work encouraged, based out of Gallagher's global headquarters in Rolling Meadows, IL ideally 2-3 days per week.

How you'll make an impact

• Work with senior leadership to prioritize operational improvement ideas
• Lead a team of consultants in project execution and provide problem solving guidance and coaching support
• Collaborate with various divisional and functional groups to aid in strategy, and will own projects end-to-end, developing insightful analyses and communicating in a compelling manner
• Generates process improvement hypotheses and performs data analysis for assigned tasks for one or more projects
• Develops business cases, requirements, and performance metrics
• Analyzes and reengineers business processes, with input from management and staff
• Determine comprehensive business requirements
• Document 'as-is' processes and information flows
• Develop 'to-be' process flows and process change diagrams to identify needed organizational and workflow changes
• Write detailed action plans, including time frame, work to be performed, sequence of events, etc. to be performed by team members, consultants and contractors
• Identifies performance metrics to monitor cost, quality, timeliness, and customer satisfaction
• Address other critical business issues such as organizational effectiveness, management reporting and overall performance improvement
• Exercises problem solving skills, crafts and presents actionable recommendations, and works with management and staff to implement solutions
• Develops training on assigned projects
• Updates project management documents
• Produces performance reports
• Identifies actionable recommendations
• Participates in the implementation of performance improvement initiatives

About You

• Bachelor's degree required; advanced degree preferred
• 4+ years of management consulting or operations strategy experience
• Experience in the Employee Benefits brokerage or HR consulting industry preferred
• Demonstrated ability to think strategically, identify and solve difficult business problems
• Strategic mindset with an ability to think broadly, frame key questions, develop analytical frameworks and then create a work plan to deliver an answer and clearly synthesize the results
• Well-developed business judgment. Ability to understand financial and non-financial aspects of a problem and use sound business judgment to recommend actions
• Definition and development of strategic frameworks to articulate Gallagher's strategies to various stakeholders
• Demonstrated ability to work independently with limited guidance
• Demonstrated ability to interact with senior leadership
• Demonstrated ability to coach and mentor team members in achieving team goals
• Strong communication skills, both verbal and written
• Strong quantitative and qualitative analysis skills
• Ability to gather, synthesize and analyze data and draw logical conclusions
• Advanced proficiency in PowerPoint (developed presentations for a senior audience), Excel (mathematical modeling of large data sets) and Word (white papers)
• Commitment to professional and personal growth

#LI-DK3

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.