Operations Manager
Apply NowCompany: Canon U.S.A., Inc.
Location: Itasca, IL 60143
Description:
About the Role
Oversees the operations and client relations of a segment of accounts within a market or region. Responsible for $1M to $4M in annual revenue. Manages the development of the existing client base by enhancing relationships at all levels within the client's organization and ensures the highest levels of service and client satisfaction. Builds relationships with client contacts at key accounts.
Your Impact
RELATIONSHIP MANAGEMENT
- Develops and manages the relationship with primary and senior level client contacts.
- Works with the regional sales team to strengthen relationships among key decision makers within the client organization.
- Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.
BUSINESS DEVELOPMENT
- Sets strategy for expansion of existing and new services; depending on account management structure either with or without an assigned account executive.
- Works with Sales and Strategy in the formation of proposals for business expansion within existing clients.
CONTINUOUS IMPROVEMENT
- Creates and fosters a culture of continuous improvement.
- Ensures the effective implementation of the Account Management Plan.
PEOPLE MANAGEMENT AND DEVELOPMENT
- Ensures effective performance management with direct reports and oversees the annual performance management process. Completes the annual performance reviews for all eligible employees.
- Trains and mentors direct and indirect staff.
FINANCIAL MANAGEMENT
- Manages, reviews, and analyzes P&L statements for assigned accounts.
- Ensures a structured plan for profit enhancement is in place.
- Directs Managed Output Analyst(s) or Client Services Manager(s) to provide timely and accurate submission of billing data.
About You: The Skills & Expertise You Bring
Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees (one of whom must be exempt).
- Management experience in Technology or Professional Services industry.
- Previous P&L responsibility, prior experience in a customer service environment and five to seven years of experience supervising staff in a similar functional area.
- Requires up to 60% overnight travel (valid driver's license and acceptable driving record necessary).
We are providing the anticipated base salary range for this role: $77,180 - $105,980 annually.
Company Overview
About our Company -#CUSA
Posting Tags
#LI-KG1 #PM19
Oversees the operations and client relations of a segment of accounts within a market or region. Responsible for $1M to $4M in annual revenue. Manages the development of the existing client base by enhancing relationships at all levels within the client's organization and ensures the highest levels of service and client satisfaction. Builds relationships with client contacts at key accounts.
Your Impact
RELATIONSHIP MANAGEMENT
- Develops and manages the relationship with primary and senior level client contacts.
- Works with the regional sales team to strengthen relationships among key decision makers within the client organization.
- Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.
BUSINESS DEVELOPMENT
- Sets strategy for expansion of existing and new services; depending on account management structure either with or without an assigned account executive.
- Works with Sales and Strategy in the formation of proposals for business expansion within existing clients.
CONTINUOUS IMPROVEMENT
- Creates and fosters a culture of continuous improvement.
- Ensures the effective implementation of the Account Management Plan.
PEOPLE MANAGEMENT AND DEVELOPMENT
- Ensures effective performance management with direct reports and oversees the annual performance management process. Completes the annual performance reviews for all eligible employees.
- Trains and mentors direct and indirect staff.
FINANCIAL MANAGEMENT
- Manages, reviews, and analyzes P&L statements for assigned accounts.
- Ensures a structured plan for profit enhancement is in place.
- Directs Managed Output Analyst(s) or Client Services Manager(s) to provide timely and accurate submission of billing data.
About You: The Skills & Expertise You Bring
Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees (one of whom must be exempt).
- Management experience in Technology or Professional Services industry.
- Previous P&L responsibility, prior experience in a customer service environment and five to seven years of experience supervising staff in a similar functional area.
- Requires up to 60% overnight travel (valid driver's license and acceptable driving record necessary).
We are providing the anticipated base salary range for this role: $77,180 - $105,980 annually.
Company Overview
About our Company -#CUSA
Posting Tags
#LI-KG1 #PM19