Director, Client Relations
Apply NowCompany: Publicis Groupe Holdings B.V
Location: Chicago, IL 60629
Description:
Overview
How You'll Make an Impact
As the Director of Client Relations, you will be the primary client liaison for one or more of our retail clients. You will establish and maintain strong relationships across the client's retail media program with the objective of growing their business leveraging Epsilon's industry-leading technology and services. In partnership with the retailer client and Epsilon cross-functional leads you will align on annual revenue goals and set a charter and strategy to achieve that goal. Strategy, leadership, client service, creative problem solving are all attributes that will drive success. This role will exercise your ability to balance multiple priorities to ensure smooth execution and growth of the retail media program.
What You'll Achieve
Who You Are
Pay Range: $131,250 - $218,750
Actual compensation within the range will be dependent upon, but not limited to the individual's skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.
Additional Information
When You Join Us, We'll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
How You'll Make an Impact
As the Director of Client Relations, you will be the primary client liaison for one or more of our retail clients. You will establish and maintain strong relationships across the client's retail media program with the objective of growing their business leveraging Epsilon's industry-leading technology and services. In partnership with the retailer client and Epsilon cross-functional leads you will align on annual revenue goals and set a charter and strategy to achieve that goal. Strategy, leadership, client service, creative problem solving are all attributes that will drive success. This role will exercise your ability to balance multiple priorities to ensure smooth execution and growth of the retail media program.
What You'll Achieve
- Industry-leading strategy in the retail media space; rooted in both a technical understanding of identity, programmatic media, ad serving, measurement AND know-how of activating teams to be successful across core functions from Sales, Account Management, Creative Development, Campaign Operations and Reporting to achieve revenue goals.
- Exceptional organizational and interpersonal skills as well as strong written and verbal communication abilities in order to work with a broad array of client, agency and vendor contacts.
- Excellent client service and problem-solving skills in order to mitigate risks and identify revenue-generating opportunities.
- Consultative approach to selling in Epsilon technology and services that will enable our retailer clients to achieve their goals and objectives.
Who You Are
- What you'll bring with you:
- 10+ years' experience in retail media, marketing, and/or retail environment
- Experience with Retailers and Retail Media
- Experience working with multiple teams to deliver multi-channel programs such as onsite display, onsite sponsored search, offsite media, social, email- and ability to report on the performance.
- Strategic marketing understanding including knowledge of identify resolution, programmatic media, ad serving technology, and staffing needed to bring a Retail Media program to market
- Experience overseeing complex initiatives from inception to completion
- Experience in program planning and project management/execution
- Ability to multitask in a deadline-driven environment.
- Willingness to dive in with hands-on work ethic while setting priorities for teams to be successful.
- Why you might stand out from other talent:
- Retail Media and Retail Marketing Experience
- Deep knowledge of programmatic and identity solutions
- Experience working at a retailer and/or navigating merchant organizations
Pay Range: $131,250 - $218,750
Actual compensation within the range will be dependent upon, but not limited to the individual's skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.
Additional Information
When You Join Us, We'll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
- Time to Recharge: Flexible time off (FTO), 14 paid holidays
- Time to Recover: Paid sick time
- Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
- Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.