Account Director

Job Description

The Account Lead/Director will manage the Google 1P Account team, and is responsible for the timely delivery of all client objectives, program/project reporting, and program deliverables. They will work closely with the other program Leads and Client team to ensure all projects and deliverables are being tracked and delivered at a high level. Will ensure the account team is delivering program/project recaps and reports promptly and consistently.

Responsibilities

• Communicate directly with client to provide insights and analysis regarding program performance and to identify opportunities for continued improvement
• Provide direction and management to the team regarding client expectations and performance goals.
• Act as the daily POC for the key client stakeholders across US and CA and work with the field team leads and internal operations lead to ensure alignment for program delivery against client priorities and goals.
• Oversee a team of account managers who have direct responsibility of managing liaison client partners.
• Lead all program executions (executions/projects) from request intake, set up, and follow through - complete project management end to end.
• Proactively recommend initiatives (define strategy) based on industry trends/knowledge and competitive landscape
• Lead program performance reporting, program measurement, ongoing, and ad hoc analysis as required
• Evaluate reporting compliance from top down to ensure maximum compliance and program profitability
• Focus on increasing sales and growing margin by maximizing all revenue opportunities
• Define, monitor and give feedback on key performance metrics
• Take appropriate actions when performance metrics are not met
• Ensure that the right resources are in place and that the field staff has access to the necessary information, tools and technology to achieve the desired results
• Manage turnover and fallout and increase retention
• Meet regularly with and provide feedback and coaching to direct reports
• Other duties as assigned.

Qualifications

Minimum Education Requirements:

• Bachelor Degree, Master's Preferred

Experience Requirement:

• Ten plus years of prior relevant experience in Business, Marketing or related field with seven to ten years of management experience, with experience in a Consumer Electronics, retail/merchandising/marketing environment OR any similar combination of education and experience
• Retail and/or field marketing agency experience highly preferred
• Profound understanding of mass, big box, electronics retailers including in-store process, merchandising and training practices and standards
• Experience directly managing a large (150+ person) multifaceted retail organization including field execution teams, internal operations, and client services
• Must have a valid driver's license
• This position requires that you drive on behalf of Acosta Sales & Marketing, and as such, any DUI/DWI conviction in the past 36 months will be an immediate disqualifier for this position.

Knowledge, Skill and Ability Requirements:

• Proven success in senior level client relationship development and management
• Outstanding organizational skills, attention to detail, project management experience, and prioritization of tasks
• Superior interpersonal skills to work closely with other team members and the client
• Professional attitude and strong leadership skills
• Strong verbal communication and presentation skills
• Excellent judgment, effective problem-resolution skills, and the ability to balance multiple demands
• Extroverted, Motivated & Confident working with people; Magnetic personality
• Must be familiar with Google Workspace
• Comply, adhere and ensure that direct reports comply and adhere to company policies concerning disciplinary, termination, performance and conduct issues in communications with all direct reports and/or team members
• Supervise activities of all direct/shared departmental reports, including clearly communicating client and account team expectations, developmental planning for management employees and succession planning within programs, ensuring that all direct reports are trained on program specifics
• Remain proactive in anticipating problems or issues and resolves issues quickly
• Provide program direction and overall strategy management to training organization to ensure that all training needs of the field and management are being properly assessed
• Ability to travel 10%-15%
• Must have and maintain valid drivers' licenses.

About Us

Mosaic is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.

We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic's ultimate mission is to propel our client's business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.

We empower you to Discover Your Path and fully embrace BEING YOU as you shape your journey with us. At Acosta Group, we value equal opportunity in employment practices and career progression. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race/ethnicity, gender/gender identity, disability, veteran status, or any other basis protected by federal, state, and local laws. Acosta Group will provide reasonable accommodations for applicants with physical or mental disabilities to complete applications or interviews for employment. If reasonable accommodation is needed to participate in the job application or interview process, please contact EmployeeServices@acosta.com

Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future.

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Mosaic is part of Acosta Group. To learn more about Mosaic click here: https://acosta.jobs/agency/mosaic