Technical Support Specialist 1,2,and 3
Apply NowCompany: DoverSolutions
Location: Birmingham, AL 35242
Description:
Job Title: Technical Support Specialist 1, 2, and 3
Location: [Birmingham, Alabama] Employment Type: [Full-Time/, Hours [8am-5pm]
About Us: We are committed to improving our communities and environment while conducting business with honesty, integrity, and fairness.
Pay Range from $55.00-$73.00 per hour
Position Summary: We are seeking talented and dedicated Technical Support Specialists (Levels 1, 2, and 3) to join our 24x7x365 contracted staff. In these critical roles, you will provide frontline computer systems and application diagnostics and support while serving as the primary communications channel between customers, support personnel, and management.
Key Responsibilities:
Location: [Birmingham, Alabama] Employment Type: [Full-Time/, Hours [8am-5pm]
About Us: We are committed to improving our communities and environment while conducting business with honesty, integrity, and fairness.
Pay Range from $55.00-$73.00 per hour
Position Summary: We are seeking talented and dedicated Technical Support Specialists (Levels 1, 2, and 3) to join our 24x7x365 contracted staff. In these critical roles, you will provide frontline computer systems and application diagnostics and support while serving as the primary communications channel between customers, support personnel, and management.
Key Responsibilities:
- Provide diagnostic and support services for computer systems and applications.
- Serve as the primary communications channel between customers, support personnel, and management.
- Ensure compliance with Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and other federal regulatory requirements.
- Multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
- Follow and properly apply Change Management processes and knowledge-based procedures.
- Collaborate with coordinators, operating company transmission control center personnel, and management in a team-oriented environment.
- Apply excellent customer service skills in all interactions.
- Maintain working knowledge of Windows-based operating systems.
- Formal education in Computer Science or related IT field, or equivalent experience, is required.
- Excellent interpersonal skills and the ability to communicate effectively both orally and in writing.
- Ability to work efficiently and productively in a team-oriented and sometimes stressful environment.
- Strong customer service skills.
- Proficiency in meeting Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and other federal regulatory compliance requirements.
- Capability to multitask and prioritize tasks based on criticality and operational impact.
- Ability to follow and apply Change Management processes and knowledge-based procedures accurately.
- Working knowledge of Windows-based operating systems.
- Advanced diagnostics and support experience for more complex technical issues.
- Proven track record of identifying and implementing effective solutions.
- Experience in coordinating and organizing safety programs and events.
- Proficiency in creating and maintaining dashboard reports to track key metrics.
- Strong problem-solving skills and a proactive approach to addressing challenges.
- Leadership abilities to mentor and support junior team members.
- Be part of a collaborative and supportive team committed to making an impact.
- Enjoy professional growth opportunities and meaningful work that enhances safety and communication within the community.