Technology Operations Lead, Atlanta Airport

Overview

Delaware North Travel is hiring a full-time Technology Operations Lead to join our team in Atlanta Airport in Atlanta, Georgia. As a Technology Operations Lead, you will be responsible for addressing systems infrastructure, solution support, local service requests, and incident management for your sites. If you have lofty career goals, want a challenging role where collaboration and hard work are rewarded, apply now.

Additional Details

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Administer all point-of-sale and ancillary systems, including user access, training, documentation, and reporting
• Oversee implementation and management of technology solutions, ensuring alignment with company standards, operational needs, and compliance requirements
• Coordinate service providers to deliver reliable technology support, manage incidents, service requests, and system changes in ServiceNow
• Provide technical support, training, and development for team members, ensuring proper system usage, compliance, and operational efficiency
• Maintain procedural documentation, support new system implementations, and ensure adherence to PCI compliance and company policies

Qualifications

• Bachelor's degree in information management, computer science, computer systems engineering, business administration, mathematics, or a related field
• Minimum of 5 years of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems such cloud services, server technologies, and communication technologies, LANs, WANs, VoIP, and data communication systems
• Proven ability to work with diverse stakeholders, manage competing agendas and priorities, and translate complex information across internal and external audiences often in a high paced environment
• Experience and knowledge of information security
• Working knowledge of enterprise systems such as Point-of-Sale (Micros / XRP), UKG Time Keeping, Microsoft Windows, and Microsoft Office
• Must be willing to be on call to help support unexpected emergencies