Service Manager

Details:

We are seeking a proactive and dedicated Service Manager to oversee a team of Service Technicians, manage client relations, and drive new business opportunities. The ideal candidate will excel in team leadership and customer service, with a strong background in DC electrical systems and a commitment to safety and quality.

Key Responsibilities:

• Team Leadership: Supervise, train, and motivate a team of Service Technicians. Manage hiring, performance reviews, and career development.
• Client Relations: Maintain and enhance existing client relationships while cultivating new business opportunities. Professionally represent APS to all customers.
• Administrative Management: Responsible for planning, scheduling, and coordinating various projects, implementing processes from concept through completion for multiple teams.
• Project Controls: Develop, manage, and forecast financial budgets for projects while maintaining accountability for deliverables against established business goals/objectives.
• Quality & Compliance: Work closely with Engineering, Quality, Training, and Safety departments to ensure adherence to APS standards and policies.
• Operational Efficiency: Oversee the Service Department's operations, including equipment/minor material orders, tools, and equipment required for each project
• Safety & Training: Organize safety training and tech meetings and ensure compliance with safety procedures and equipment maintenance.

Travel Requirements:
This position involves frequent travel, including driving, flying, and overnight stays, primarily during the week.

Job Requirements

Details:

Minimum Skill Requirements:

• Minimum 5 years of telecommunications DC power experience
• Strong understanding of UPS systems and battery replacements
• Preventative maintenance report creation
• 130V switch gear control backup systems experience is a plus
• Proficiency in Microsoft Office along with project management database-type applications
• Ability to manage multiple priorities under required deadlines
• Previous experience with supervision of projects and project management
• Possesses strong technical, analytical, and problem-solving skills
• Familiarity with electrical field concepts, practices, and procedures
• Knowledge of Electrical Codes, Life Safety Codes, and industry standards.
• Strong organizational, mathematical, and communication skills.
• Ability to read and interpret technical drawings and manuals.

Physical Requirements:

• Strength to lift to 50 lbs unassisted and up to 150 lbs with assistance.
• Ability to work in various physical positions and use tools and equipment effectively.

• Paid weekly- payday is every Friday
• 9 Paid holidays

Employee Benefits

• Employee health insurance: Medical & Prescription Drug, Dental, Vision
• Voluntary Vision Buy-Up Plan
• Employer Paid Basic Life & AD&D insurance
• Voluntary Additional Employee Life Insurance
• Employer Paid Short-term disability
• Employer Paid Long-Term Disability
• Employee Assistance Program
• 401(k) match and Safe Harbor Employer Contribution
• Up to 96 hours of Paid Time Off
• Christmas Bonus

Rate of Pay: $83,200.00-$104,000.00