Senior Manager - CRM Platform Support
Apply NowCompany: WESCO International
Location: Chicago, IL 60629
Description:
Job Description
As the Senior Manager - Front Office Platforms Support, you will lead teams supporting different internal applications, such as CRM, used by the commercial organization to drive sales cycles, with a goal of minimizing user friction in systems. You will implement tools required to monitor and maintain visibility into platform usage and friction. You will also support organizational strategy and standards while collaborating with stakeholders in Strategic Business Units (SBUs), development and commercial Centers of Excellence. You will lead team members to develop, distribute, support, enforce, and integrate best practices and technology standards across the organization.
Responsibilities:
Qualifications:
Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.
#LI-LJ1
About Us
This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may also include participation in a bonus or sales compensation plan paid according to achievement against sales targets and/or business objectives. Depending on the role, equity and other forms of compensation may also be provided as part of a total compensation package. In addition, Wesco offers a full range of benefits such as paid time off, medical/dental/vision insurance, and retirement savings plans for eligible employees. More information about benefits is available here.
About the Team
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our company's greatest asset is our people. Wesco is committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity and individuality of more than 20,000 Wesco employees around the globe. Through our Business Resource Groups, comprehensive benefits plan and our community outreach initiatives, you can be a part of a welcoming work community who provides platforms for your success.
Learn more about Working at Wesco here and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.
As the Senior Manager - Front Office Platforms Support, you will lead teams supporting different internal applications, such as CRM, used by the commercial organization to drive sales cycles, with a goal of minimizing user friction in systems. You will implement tools required to monitor and maintain visibility into platform usage and friction. You will also support organizational strategy and standards while collaborating with stakeholders in Strategic Business Units (SBUs), development and commercial Centers of Excellence. You will lead team members to develop, distribute, support, enforce, and integrate best practices and technology standards across the organization.
Responsibilities:
- Manages the process of supporting digital platforms and their governance activities.
- Lead root cause analysis processes to identify the true problems and short-term and long-term solutions to them that internal customers face with front-office systems, including CRM.
- Responsible for people management and driving a positive team culture that continually encourages creativity, ownership, and accountability.
- Partner with Global Process Owners to ensure technology support strategies mitigate business challenges and provide insight into process gaps or deficiencies
- Oversee managed services and functional application support activities ensuring timely resolution of open issues, accurate documentation, and service delivery focus.
Qualifications:
- Bachelor's Degree - Business, Computer Science, Engineering, or relevant experience required; Master's Degree preferred
- 8+ years of prior relevant experience
- 5+ years of experience in Digital Platform administration
- Strong communication and influencing skills, with ability to work collaboratively and effectively with leadership teams, and with the ability to build coalitions across organization
- Knowledge of systems development life cycle methodologies, Agile methodologies, change control, change management, and project management
- Critical thinking and problem-solving capability
- Strong knowledge of B2B sales processes
- Experience with Microsoft Dynamics 365 preferred
- Exceptional customer service skills
- Ability to travel up to 25%
Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.
#LI-LJ1
About Us
This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may also include participation in a bonus or sales compensation plan paid according to achievement against sales targets and/or business objectives. Depending on the role, equity and other forms of compensation may also be provided as part of a total compensation package. In addition, Wesco offers a full range of benefits such as paid time off, medical/dental/vision insurance, and retirement savings plans for eligible employees. More information about benefits is available here.
About the Team
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our company's greatest asset is our people. Wesco is committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity and individuality of more than 20,000 Wesco employees around the globe. Through our Business Resource Groups, comprehensive benefits plan and our community outreach initiatives, you can be a part of a welcoming work community who provides platforms for your success.
Learn more about Working at Wesco here and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.