Information Technology Executive 1
Apply NowCompany: State of Pennsylvania
Location: Dauphin, PA 17018
Description:
Salary: $86,299.00 - $131,208.00 Annually
Location : Dauphin County, PA
Job Type: Non-Civil Service Permanent Full-time
Job Number: N-2025-19352
Department: Executive Offices
Division: EX OA PS ITDC Jus Netwrk (JNET
Opening Date: 03/07/2025
Closing Date: 3/11/2025 11:59 PM Eastern
Job Code: 01721
Position Number: 50293931
Union: Non Union
Bargaining Unit: A3
Pay Group: ST10
Bureau / Division Code: 00812750
Bureau / Division: PSITDC - Solutions Management Division
Worksite Address: 5 Technology Park
City: Harrisburg, Pennsylvania
Zip Code: 17110
Contact Name: Carissa Regal
Contact Email: cregal@pa.gov
THE POSITION
Are you interested in an advanced information technology (IT) position performing highly responsible administrative and professional work in managing, leading, and optimizing operations? The Public Safety IT Delivery Center (PSITDC) is seeking a highly motivated individual to fill our vacant IT Executive 1 position as a Solutions Support Manager. If you excel at overseeing effective application support, collaboration with service desk operations, cloud technologies, and continuous systems improvement, we want you on our team!
DESCRIPTION OF WORK
This role reports to the Solutions Manager and is responsible for leading, managing, and optimizing the operations and support of Pennsylvania Justice Network (JNET) and Pennsylvania Commission on Crime and Delinquency (PCCD) solutions. You primary responsibilities will be to lead, mentor, and manage a solutions support team responsible for public safety IT systems, as well as oversee troubleshooting, maintenance, and performance optimization of cloud-based and on-premise solutions. This includes coordinating with Commonwealth and Public Safety Enterprise teams when and where appropriate.
You will also support your team and public safety efforts through process improvement and compliance; stakeholder and vender coordination; overseeing service desk and customer support for mission critical services; system performance, budgeting, and procurement; and participation in disaster relief and business continuity plans. Your work will be essential for ensuring 24/7 operational support and compliance with Commonwealth Policy, FBI CJIS Security Policy, NIST frameworks, and public safety regulations. Lead the way in ensuring IT service excellence with us!
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Special Requirements:
Additional Requirements:
Preferred Qualifications (not required):
Legal Requirements:
How to Apply:
Veterans:
Telecommunications Relay Service (TRS):
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
01
How much full-time professional information technology experience do you possess?
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How much graduate coursework have you completed in information technology, computer science, or mathematics?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
04
Preferred criteria:Do you have five or more years of experience in IT operations, systems management, or application support?
05
Preferred criteria:Do you have two or more years of experience in cloud technologies (AWS, Azure, Google Cloud) and SaaS applications?
06
Preferred criteria:Do you have experience in regulated environments (CJIA, NIST, HIPAA, PCI, or similar) with the ability to adapt compliance knowledge to public safety standards?
07
Preferred criteria:Do you have experience with ITIL frameworks and ServiceNow, or other ITSM tools?
08
Preferred criteria:Do you have experience with Agile Methodologies?
09
Preferred criteria:Do you have strong cloud security, networking, and system integration expertise?
10
Preferred criteria:Do you have experience with at least one or more programming or scripting lanaguage (e.g., Python, Java, PowerShell) to assist in automation, troubleshooting and integration tasks?
11
Preferred criteria:Do you possess certification in Cloud Practitioner, Administrator, and Solutions Architect?
12
Preferred criteria:Do you possess certification in ITIL Foundations?
Required Question
Location : Dauphin County, PA
Job Type: Non-Civil Service Permanent Full-time
Job Number: N-2025-19352
Department: Executive Offices
Division: EX OA PS ITDC Jus Netwrk (JNET
Opening Date: 03/07/2025
Closing Date: 3/11/2025 11:59 PM Eastern
Job Code: 01721
Position Number: 50293931
Union: Non Union
Bargaining Unit: A3
Pay Group: ST10
Bureau / Division Code: 00812750
Bureau / Division: PSITDC - Solutions Management Division
Worksite Address: 5 Technology Park
City: Harrisburg, Pennsylvania
Zip Code: 17110
Contact Name: Carissa Regal
Contact Email: cregal@pa.gov
THE POSITION
Are you interested in an advanced information technology (IT) position performing highly responsible administrative and professional work in managing, leading, and optimizing operations? The Public Safety IT Delivery Center (PSITDC) is seeking a highly motivated individual to fill our vacant IT Executive 1 position as a Solutions Support Manager. If you excel at overseeing effective application support, collaboration with service desk operations, cloud technologies, and continuous systems improvement, we want you on our team!
DESCRIPTION OF WORK
This role reports to the Solutions Manager and is responsible for leading, managing, and optimizing the operations and support of Pennsylvania Justice Network (JNET) and Pennsylvania Commission on Crime and Delinquency (PCCD) solutions. You primary responsibilities will be to lead, mentor, and manage a solutions support team responsible for public safety IT systems, as well as oversee troubleshooting, maintenance, and performance optimization of cloud-based and on-premise solutions. This includes coordinating with Commonwealth and Public Safety Enterprise teams when and where appropriate.
You will also support your team and public safety efforts through process improvement and compliance; stakeholder and vender coordination; overseeing service desk and customer support for mission critical services; system performance, budgeting, and procurement; and participation in disaster relief and business continuity plans. Your work will be essential for ensuring 24/7 operational support and compliance with Commonwealth Policy, FBI CJIS Security Policy, NIST frameworks, and public safety regulations. Lead the way in ensuring IT service excellence with us!
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
- Telework: You may have the opportunity to work from home (telework) part-time, up to two days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Ten years of professional information technology experience; or
- Six years of professional information technology experience and a bachelor's degree; or
- An equivalent combination of experience and training.
Special Requirements:
- Certain positions require certifications or other special requirements that will be identified based on the position's specific needs, such as the ITIL Foundations certification, that will be necessary upon hire or obtained within a period of time after hire, as designated by the hiring manager.
Additional Requirements:
- You must be able to perform essential job functions.
Preferred Qualifications (not required):
- Five or more years of experience in IT operations, systems management, or application support.
- Two or more years of experience in cloud technologies (AWS, Azure, Google Cloud) and SaaS applications.
- Experience in regulated environments (CJIS, NIST, HIPAA, PCI, or similar) with the ability to adapt compliance knowledge to public safety standards.
- Experience with ITIL frameworks and ServiceNow, or other ITSM tools.
- Experience with Agile Methodologies.
- Strong cloud security, networking, and system integration expertise.
- Experience with at least one or more programming or scripting language (e.g., Python, Java, PowerShell) to assist in automation, troubleshooting, and integration tasks.
- Certifications including:
- Cloud Practitioner
- Administrator
- Solutions Architect
- ITIL Foundations
Legal Requirements:
- You must pass a background investigation.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
01
How much full-time professional information technology experience do you possess?
- 6 years or more
- 5 but less than 6 years
- 4 but less than 5 years
- 3 but less than 4 years
- 2 but less than 3 years
- 1 but less than 2 years
- Less than 1 year
- None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How much graduate coursework have you completed in information technology, computer science, or mathematics?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
- 60 credits or more
- 30 but less than 60 credits
- Less than 30 credits
- None
04
Preferred criteria:Do you have five or more years of experience in IT operations, systems management, or application support?
- Yes
- No
05
Preferred criteria:Do you have two or more years of experience in cloud technologies (AWS, Azure, Google Cloud) and SaaS applications?
- Yes
- No
06
Preferred criteria:Do you have experience in regulated environments (CJIA, NIST, HIPAA, PCI, or similar) with the ability to adapt compliance knowledge to public safety standards?
- Yes
- No
07
Preferred criteria:Do you have experience with ITIL frameworks and ServiceNow, or other ITSM tools?
- Yes
- No
08
Preferred criteria:Do you have experience with Agile Methodologies?
- Yes
- No
09
Preferred criteria:Do you have strong cloud security, networking, and system integration expertise?
- Yes
- No
10
Preferred criteria:Do you have experience with at least one or more programming or scripting lanaguage (e.g., Python, Java, PowerShell) to assist in automation, troubleshooting and integration tasks?
- Yes
- No
11
Preferred criteria:Do you possess certification in Cloud Practitioner, Administrator, and Solutions Architect?
- Yes
- No
12
Preferred criteria:Do you possess certification in ITIL Foundations?
- Yes
- No
Required Question