Divisional VP, Head of Risk & Compliance Operations

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

How you'll make an impact

The Gallagher Benefit Services Risk & Compliance Operations Leader is responsible for leading the professional standards and risk management programs across Gallagher Benefit Services (GBS) on a global basis. In this role, you will work with business lines, country leadership, legal, technology, and other functional areas to develop and enhance risk mitigation strategies, professional standards, assurance reviews, and merger integration priorities that mitigate risk and promote compliance with corporate and divisional policies.

The Head of Global Risk & Compliance Operations is also responsible for improving the effectiveness and efficiency of the Division's risk management and resiliency functions. In doing so, you will ensure that GBS leadership properly evaluates and fully comprehends risks impacting the business, identifies appropriate mitigating actions, and presents emerging risk areas to business. Further, you will lead a global team who is responsible for conducting risk-based second line assurance reviews to confirm compliance with operating and professional standards and ensure risks are mitigated through the action planning process.

Risk Management

• Maintain the GBS Risk Register and reconcile AJG risk areas against division-specific risks.
• Facilitate GBS global risk management meetings to provide a forum for business leaders to escalate and evaluate risks and develop mitigation strategies.
• Serve as an escalation point to resolve complex matters involving business compliance matters as directed by Legal, Finance, Operations, or other areas.
• Represent the division at risk, privacy, and compliance meetings, serving as a liaison with AJG internal audit and enterprise risk functions.

Standards of Excellence

• Leading a global team of professional standards and risk professionals and working with compliance counsel, you are responsible for overseeing professional and operating policies and standards manuals that exist for each business line.
• Complete an annual risk assessment for each business line globally to ensure professional and operating standards are current and relevant to the business, making and communicating updates as required.
• Develop new professional standards based on changes in the law or corporate (AJG) policy changes, ensuring standards are accurate, relevant, and link to client value and client service excellence.
• Evaluate resolved E&O and regulatory incidents to determine root cause and how widespread a given risk is; propose development of new policies, standards, or processes to mitigate risk recurrence and protect against client dissatisfaction.
• Assess incoming businesses acquired through mergers and acquisitions to assess risk and ensure integration plans appropriately address risk.
• Serve as an escalation point for insurance licensing compliance gaps and collaborates with the National Licensing Center shared service and compliance counsel to support remediation efforts.

Resiliency

• Oversee divisional business resiliency and crisis management functions, collaborating with AJG crisis management and business resiliency teams
• Confirm divisional policy and procedures align with overarching AJG best practices and processes.

Training and Awareness

• Oversee and continuously improve the professional standards training program that adequately conveys the intent behind the professional standards to Gallagher teams (sales and service), and helps teams articulate Gallagher's value proposition as related to ethics, disclosure, and transparency, to help drive growth and client retention.
• Ensure incoming mergers receive training and professional standards guidance as part of merger integration plans, working closely with the GBS Integration Management Office and supporting resources to close gaps.

Assurance

• Lead the professional standards internal audit program, effectively evaluating and uncovering items that pose compliance and client retention risks to the organization, as well as drives continuous improvement in service and operations across business lines.
• Oversee the merger integration assurance framework, confirming incoming merger partners are adopting professional standards, and remediating action plans.
• Drive automation and efficiency where possible throughout the professional standards fulfillment and audit processes, leveraging available tools and systems so that professional standards integrate into business processes.

About You

Communication, Analytical & Organizational Skills

• Excellent written and oral communication skills
• Comfortable challenging assumptions, groupthink, and taking a dissenting view while leading with diplomacy to ensure leaders are adequately aware of all risks associated with a given business decision.
• Superior presentation skills
• Strong analytical, organizational and problem-solving capabilities
• Must be independent, self-motivated, and goal and people-oriented
• Proactive approach with attention to detail and proven ability to follow through Work Execution
• Change agent with ability influence others outside of a direct reporting relationship
• Proven relationship building skills and high energy level
• Ability to coach and motivate others
• Supports execution of business unit goals and Dominant Priorities
• Ability to manage/balance multiple priorities
• Assigns work and manages projects on a timely basis.
• Excels in a self-service environment and has a "no job is too small" attitude

Use of Time

• Ability to lead and participate in cross functional team-based projects
• Can manage/balance multiple priorities
• Can prioritize and manage through constant change

Customer Service and Business Strategy

• Commitment to and record of strong customer service
• Ability to translate short-term business goals into team and individual performance goals
• Cooperative with colleagues and strong consultative approach

Required

• Bachelor's degree
• 10+ years of risk management experience within the insurance industry, with specific experience in employee benefits.
• 10+ years of program management experience
• Experience working in acquisitive environments, familiarity with due diligence and merger integration processes.
• Familiarity with privacy regulations such as HIPAA, GDPR; Financial and Retirement related regulations to include ERISA, FINRA, and SEC rules; and benefits legislation including ACA, Medicare, COBRA, benefits administration-related laws and best practices.
• Experience and knowledge of change management, organizational development, profit maximization, productivity and efficiency enhancement.
• Strong business acumen; effectively partners with Legal, HR, Operations and Finance
• Ability to leverage business acumen and awareness of key measures of business success for mergers, acquisitions, and the company's strategic plan.
• Ability to work cross-functionally with diverse groups through all levels of the organization.
• Ability to effectively identify key business risks related to prospective merger partners and other areas of the business.
• Champion the business case for change to a business audience, then plan and execute solutions that are of recognizable value to the business.
• Partner with cross-functional business teams to identify fundamental business drivers and risks to those drivers, and translate them into modeling parameters.

Desired

• Master's degree a plus
• Experience upgrading software tools and systems
• Experience with setup, management and oversight of the execution of large-scale projects
• Commitment to client retention through exceptional customer service

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.