IT System Administration - Manager
Apply NowCompany: State of Washington
Location: Olympia, WA 98501
Description:
Salary : $94,524.00 - $127,176.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Job Number: 2025-HUM-001
Department: Human Rights Commission
Opening Date: 03/06/2025
Closing Date: Continuous
Salary Information: The high end of the salary range, Step M is typically a longevity step
Description
Schedule: Expected to schedule time within a typical 40-hour work week. However, is expected to adjust schedule and work additional hours as needed to meet business demands and deadlines. Must be available to work extended or long hours as determined by the workload, without compensation beyond the established salary. Carrying a cell phone and the ability to respond to emergency situations may be required during off work hours for response to high impact work issues.
Agency Profile:
The Washington State Human Rights Commission (WSHRC) was created by the Legislature in 1949, the WSHRC is responsible for administering and enforcing the Washington Law Against Discrimination (WLAD)The mission of the WSHRC is to eliminate and prevent discrimination in Washington State through the fair application of the law, efficient use of resources, and establishment of productive partnerships in the community.
What you will be doing:
You will supervise and direct a unit engaged in the administration of server hardware, software, operating systems, and security to include the design, installation, configuration, optimization, maintenance, and support of host systems and may include database server administration and systems programming. You will manage IT staff and provide strategic direction in overseeing the administration, maintenance and support of WSHRC's IT infrastructure. You will ensure the efficient operation of network systems and the implementation of strategic IT solutions that support organizational objectives. You will also act as the primary point of contact for complex technical issues, coordinate system upgrades, and ensure the security and reliability of IT systems.
Duties
Some of what you'll enjoy doing includes:
Qualifications
**Note: Additional years of experience can substitute, year-for-year, for education requirements below.
REQUIRED:
Eight (8) years of experience in information technology include management of infrastructure services such as endpoint devices, servers, networks, and endpoint management.
OR
An Associate degree or higher in an Information Technology program, or a closely related field
AND
Six (6) years of experience in information technology include management of infrastructure services such as endpoint devices, servers, networks, and endpoint management.
OR
A Bachelor's degree in computer science, or business-related field
AND
Four years of experience in information technology include management of infrastructure services such as endpoint devices, servers, networks, and endpoint management.
In addition to the above required experience and/or education, a candidate must possess the following required qualifications:
Note: The following experience may run concurrently with other experience
DESIRED:
Supplemental Information
Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:A letter of interest, describing how you meet the qualifications for this position as outlined in the job posting; A current resume, detailing experience, and education; and A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview) NOTE: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not substitute for completing the "duties summary" section or supplemental questions of the application. Please do not "refer to resume" for detail, or your application may be disqualified.
Background Check Notice:
Prior to any new appointment into the Department of Enterprise Services, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.
Opportunity for All:
The Human Rights Commission celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
Contact Information:For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson at (360) 407-8446 or email .
Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
01
What is your level of education?
02
What was the major focus of your degree (If this does not apply, enter "n/a" in this space)?
03
How many months of experience in information technology that includes management of infrastructure services such as endpoint devices, servers, networks, and endpoint management do you have?
04
Do you have at least three (3) years of progressively responsible experience leading teams in a highly technical environment to include services such as servers, networks, M365 and cloud environments such as Microsoft Azure or Amazon Web Services (AWS)?* This experience may run concurrently with other experience.
05
Select ALL that apply to you:
06
What relevant IT certifications do you currently hold? Please list any state or industry-specific certifications.
07
Describe a situation where your IT certifications directly contributed to solving a complex issue or improving the IT operations of your previous organization?*If this doesn't apply to you, indicate "n/a" in this space.
08
If you have had experience managing an IT team, please describe how you motivated, mentored, and ensured the development of your team members.**If this doesn't apply to you, indicate "n/a" in this space.
Required Question
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Job Number: 2025-HUM-001
Department: Human Rights Commission
Opening Date: 03/06/2025
Closing Date: Continuous
Salary Information: The high end of the salary range, Step M is typically a longevity step
Description
Schedule: Expected to schedule time within a typical 40-hour work week. However, is expected to adjust schedule and work additional hours as needed to meet business demands and deadlines. Must be available to work extended or long hours as determined by the workload, without compensation beyond the established salary. Carrying a cell phone and the ability to respond to emergency situations may be required during off work hours for response to high impact work issues.
Agency Profile:
The Washington State Human Rights Commission (WSHRC) was created by the Legislature in 1949, the WSHRC is responsible for administering and enforcing the Washington Law Against Discrimination (WLAD)The mission of the WSHRC is to eliminate and prevent discrimination in Washington State through the fair application of the law, efficient use of resources, and establishment of productive partnerships in the community.
What you will be doing:
You will supervise and direct a unit engaged in the administration of server hardware, software, operating systems, and security to include the design, installation, configuration, optimization, maintenance, and support of host systems and may include database server administration and systems programming. You will manage IT staff and provide strategic direction in overseeing the administration, maintenance and support of WSHRC's IT infrastructure. You will ensure the efficient operation of network systems and the implementation of strategic IT solutions that support organizational objectives. You will also act as the primary point of contact for complex technical issues, coordinate system upgrades, and ensure the security and reliability of IT systems.
Duties
Some of what you'll enjoy doing includes:
- Provides functional and administrative supervision over IT staff
- Conducts performance evaluations and implements corrective and/or disciplinary actions
- Plans, directs, and organizes system analysis functions and projects
- Identifies and applies techniques to monitor and continuously improve IT services
- Advises management on IT capacity, operational concerns, and optimization
- Serves as Project Manager for IT initiatives, including projects involving the case management system
- Tracks and manages IT project timelines, milestones, and deliverables
- Analyzes and reports on IT resource allocation and current staffing needs
- Ensures IT support services meet enterprise service-level expectations
- Oversees the Salesforce Administration staff to ensure employees successfully use the case management system
- Identifies and mitigates risks affecting the case management system's effectiveness
- Collaborates with agency stakeholders to gather technical requirements and recommend system improvements
- Ensures the IT System Administration staff effectively resolves technical issues and provides high-quality support
- Collaborates with security personnel to ensure IT policies adhere to industry standards and OCIO statewide regulations
- Manages IT security risks by ensuring business continuity and maintaining disaster recovery plans
- Defines and enforces best practices for data security, access control, and compliance with state policies
- Acts as a liaison on IT-related topics, coordinating with WaTech and other agencies
- Communicates IT project updates, expectations, and progress
- Triages and mitigates IT-related employee requests and issues
Qualifications
**Note: Additional years of experience can substitute, year-for-year, for education requirements below.
REQUIRED:
Eight (8) years of experience in information technology include management of infrastructure services such as endpoint devices, servers, networks, and endpoint management.
OR
An Associate degree or higher in an Information Technology program, or a closely related field
AND
Six (6) years of experience in information technology include management of infrastructure services such as endpoint devices, servers, networks, and endpoint management.
OR
A Bachelor's degree in computer science, or business-related field
AND
Four years of experience in information technology include management of infrastructure services such as endpoint devices, servers, networks, and endpoint management.
In addition to the above required experience and/or education, a candidate must possess the following required qualifications:
Note: The following experience may run concurrently with other experience
- Three years of progressively responsible experience leading teams in a highly technical environment to include services such as servers, networks, M365 and cloud environments such as Microsoft Azure or Amazon Web Services (AWS).
- Experience working within a program structure delivering enterprise-wide services with high impact to business processes.
- Experience managing small to medium sized IT projects such as implementing new products and services.
DESIRED:
- Experience with logistics support, as well as maintenance principles and practices necessary to direct local and statewide support.
- Knowledge and experience of managing vendors and external service providers.
- Experience in monitoring the performance of systems and investigating service delivery problems.
- Experience of monitoring and reporting on supplier performance and customer satisfaction.
- Strong analysis and negotiating skills to resolve or escalate problems and to implement supplier service improvement actions and programs.
- Experience working with and interpreting WACs, Civil Service Rules, and union bargaining agreements.
Supplemental Information
Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:
Background Check Notice:
Prior to any new appointment into the Department of Enterprise Services, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.
Opportunity for All:
The Human Rights Commission celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
Contact Information:For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson at (360) 407-8446 or email .
Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
01
What is your level of education?
- Some or no college
- 1 year of college (30 semester or 45 quarter credits).
- Associate's degree OR 2 years of college (60 semester or 90 quarter credits)
- 3 years of college (90 semester or 135 quarter credits)
- Bachelor's degree in computer science, or business-related field
- Bachelor's degree in an unrelated field
- Master's degree in computer science, or business-related field
- Master's degree in an unrelated field
02
What was the major focus of your degree (If this does not apply, enter "n/a" in this space)?
03
How many months of experience in information technology that includes management of infrastructure services such as endpoint devices, servers, networks, and endpoint management do you have?
- 0-11 months
- 12-23 months
- 24-35 months
- 36-47 months
- 48-59 months
- 60-71 months
- 72-83 months
- 84-95 months
- 96 months or more
04
Do you have at least three (3) years of progressively responsible experience leading teams in a highly technical environment to include services such as servers, networks, M365 and cloud environments such as Microsoft Azure or Amazon Web Services (AWS)?* This experience may run concurrently with other experience.
- Yes
- No
05
Select ALL that apply to you:
- Experience working within a program structure delivering enterprise-wide services with high impact to business processes.
- Experience managing small to medium sized IT projects such as implementing new products and services.
- Experience with logistics support, as well as maintenance principles and practices necessary to direct local and statewide support.
- Knowledge and experience of managing vendors and external service providers.
- Experience in monitoring the performance of systems and investigating service delivery problems.
- Experience of monitoring and reporting on supplier performance and customer satisfaction.
- Strong analysis and negotiating skills to resolve or escalate problems and to implement supplier service improvement actions and programs.
- Experience working with and interpreting WACs, Civil Service Rules, and union bargaining agreements.
- None of these apply
06
What relevant IT certifications do you currently hold? Please list any state or industry-specific certifications.
07
Describe a situation where your IT certifications directly contributed to solving a complex issue or improving the IT operations of your previous organization?*If this doesn't apply to you, indicate "n/a" in this space.
08
If you have had experience managing an IT team, please describe how you motivated, mentored, and ensured the development of your team members.**If this doesn't apply to you, indicate "n/a" in this space.
Required Question