ServiceNow HRSD Functional Consultant
Apply NowCompany: Tata Consultancy Services
Location: Santa Clara, CA 95051
Description:
Responsibilities Include:
Qualifications:
Salary Range: $148,200-$200,200 a year
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- Financial Planning & Analysis, Budgetary control & Costing, business analysis.
- Functional architecture designing and Process flow mapping of all SNow modules.
- Functional Configuration and integration of third party tool with SNow.
- Sprint Planning and delivery management.
- Customer requirement gathering, refining and converting into user story, explaining to developers for development and meeting the customer requirements.
- Preparing SNow modules functional specifications, architecture, process flows.
- Validation of functional configuration to support end user and enhance user experience.
- Documentation and support to prepare product manuals of finalized product using confluence.
- Partner with the ServiceNow Application Architect and development team to determine the best technical solution to address the requirements
- Perform testing in pre-Prod environments to ensure that the documented requirements are met. Defines test cases and acceptance criteria.
- Manage incoming requests for new Catalog Items, updates to Catalog Items, and ServiceNow enhancements. Keeps stakeholders informed on request status and timelines.
- Assist with the development and delivery of end user training
Qualifications:
- 10+ years of relevant experience
- Bachelor of Engineering, MBA, BE / B Tech/ ME / MS / MTech in Computer Sciences, Electronics and Communications or Electrical Engineering fields with a proven academic track record
- Certification: ServiceNow CSA Certified Sys Admin (Mandatory)
- Strong understanding of ServiceNow platform capabilities, modules and functionality
- A good understanding of ITIL v3 or v4
- Solid analytical and problem solving skills and a keen eye or detail
- Familiarity with Agile/Scrum methodologies and tools
- Knowledge of ITSM processes, including Request Management, Change Management, Configuration Management, Incident Management and Problem Management.
- Strong interpersonal skills. Ability to build positive relationships with key stakeholders.
Salary Range: $148,200-$200,200 a year
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