Senior Director of Santa Maria Austin
Apply NowCompany: Santa Maria Hostel
Location: Manor, TX 78653
Description:
Position Summary: The Senior Director of Santa Maria Austin will be responsible for the clinical and operational oversight of all Santa Maria Austin programs ensuring team management and development, program delivery, quality control and adherence to licensure and contract standards. The Senior Director is responsible for ensuring that services to participants are provided in a trauma informed, culturally competent and person-centered manner, that participants are treatment with dignity and respect, and that participants are empowered to actively participate in their recovery. The position oversees the management and operational effectiveness of client services,
This position interacts closely with local partners to collaborate on service delivery and develop community relationships
The successful candidate will have a strong background in healthcare operations, clinical leadership, and program development, with the ability to drive innovation and efficiency across cross-functional teams. Also, the successful candidate will be comfortable interacting with a diverse range of individuals including those with mental health and substance use challenges.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Relationship Management & Community Engagement
Team Leadership & Organizational Culture
Clinical & Program Oversight
Quality Assurance & Compliance
Strategic Planning & Budget Management
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies: To perform the job successfully, an individual should demonstrate the following:
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication methods.
Conflict Resolution - Encourages open communications. Confronts difficult situations. Maintains objectivity. Keeps emotions under control. Uses negotiation skills to resolve conflict.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Business Ethics - Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Education/Experience:
Master's degree in social work, counseling, addiction counseling, or related field from four-year college or university; Five years' experience in SUD and/or behavioral health treatment in a leadership or supervisory role. Experience and knowledge of co-occurring psychiatric and substance use disorders. Proven ability to manage a diverse staff of human service professionals. Experience and understanding of DSHS regulations and ensuring compliance with licensure standards. Experience implementing/practicing Evidence Based Practices such as Seeking Safety, Trauma Informed Care, Motivational Interviewing and the ability/experience to effectively teach these to others. Experience in developing and analyzing program outcomes/indicators and quality improvement plans.
Certificates and Licenses:
Must have current license from Texas Department of State and Health Services (LCDC, LCSW, LPC) plus five years' experience working in behavioral health. Supervisor license status preferred (LPC-S or LCSW-S).
If driving on SMH business, must have a valid Texas Driver's License and provide proof of current insurance.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Bilingual English/Spanish strongly preferred.
Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills:
Must have basic working knowledge of Microsoft Office (Word, Excel, Outlook). Proficiency of CMBHS is preferred.
Approval Requirements:
The level of decision-making authority for this role will be determined based on business needs and organizational structure.
Supervisory Responsibilities:
Responsible for the oversight of clinical and client services team members. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed indoors and subject to moderate noise levels. Work environment is fast-paced.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to lift and/or move up to 10 pounds and up to 25 pounds on occasion. The employee in this position frequently walks, uses hands to finger, handle and feel and reaches with hands and arms. The position occasionally requires climbing or balancing; stooping, kneeling, crouching or crawling; tasting and smelling. Specific vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or hear and frequently required to sit. There is occasional standing, walking and use of hands to finger, handle and feel.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
This position interacts closely with local partners to collaborate on service delivery and develop community relationships
The successful candidate will have a strong background in healthcare operations, clinical leadership, and program development, with the ability to drive innovation and efficiency across cross-functional teams. Also, the successful candidate will be comfortable interacting with a diverse range of individuals including those with mental health and substance use challenges.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Relationship Management & Community Engagement
- Cultivate, nurture, and sustain relationships with new and existing referral sources, stakeholders, partners, and community agencies.
- Participate in or lead community initiatives to improve care coordination, promote best practices, enhance maternal/child outcomes, and advance recovery principles.
- Maintain positive relationships with funding, regulatory, and community agencies.
- Respond to reporting requirements for Santa Maria Hostel's program and funding agencies.
- Represent Santa Maria in the Austin regional area at community and public events to enhance visibility and build strategic partnerships.
Team Leadership & Organizational Culture
- Recruit, hire, train, and oversee the orientation of team members.
- Develop and implement strategies to foster a healthy, functional, and effective team environment.
- Supervise, mentor, and evaluate staff performance while addressing complaints and resolving issues.
- Foster a culture of continuous learning, professional growth, and leadership development within the team.
- Promote diversity, equity, and inclusion, ensuring a welcoming, supportive environment for all employees and participants.
- Communicate and model the vision and mission of Santa Maria Hostel to staff and community partners.
Clinical & Program Oversight
- Ensure seamless communication across all programs to deliver high-quality, individualized services to participants and their families.
- Implement and integrate evidence-based practices, including trauma-informed care, brain science principles, resiliency-focused service delivery, motivational interviewing, cognitive-behavioral therapy (CBT), and harm reduction strategies.
- Collaborate with other departments to ensure effective operations and positive participant outcomes.
- Operate programs in compliance with funding sources, city and state regulations, and licensing/accreditation standards.
- Monitor program effectiveness and participant outcomes, using data-driven decision-making to inform improvements.
Quality Assurance & Compliance
- Ensure program documentation is in compliance with state documentation standards, CARF accreditation, and internal policies.
- Implement quality control mechanisms to measure performance and adherence to Santa Maria Hostel policies and procedures.
- Conduct regular staff performance evaluations and provide ongoing feedback to ensure professional growth and program alignment.
- Utilize data analytics to track program effectiveness, identify trends, and implement evidence-based improvements.
- Ensure internal audits and corrective action plans are implemented to maintain compliance with all regulations.
- Ensure compliance with safety regulations (e.g., required postings and safety drills) and serve as the regional liaison for contract services (food service, security, maintenance).
Strategic Planning & Budget Management
- Participate in programmatic budget preparation and manage budgets within Santa Maria Hostel guidelines.
- Assist in obtaining funding and support for new or continuing services, including identifying grant opportunities and financial sustainability efforts.
- Ensure cost-effective program operations, aligning service delivery with available funding and budget constraints.
- Evaluate program impact and financial feasibility, making recommendations for future program expansion or modifications.
- Partner with the CEO and senior leadership to update the strategic plan and develop ongoing initiatives aligned with the organization's mission and vision.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies: To perform the job successfully, an individual should demonstrate the following:
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication methods.
Conflict Resolution - Encourages open communications. Confronts difficult situations. Maintains objectivity. Keeps emotions under control. Uses negotiation skills to resolve conflict.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Business Ethics - Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Education/Experience:
Master's degree in social work, counseling, addiction counseling, or related field from four-year college or university; Five years' experience in SUD and/or behavioral health treatment in a leadership or supervisory role. Experience and knowledge of co-occurring psychiatric and substance use disorders. Proven ability to manage a diverse staff of human service professionals. Experience and understanding of DSHS regulations and ensuring compliance with licensure standards. Experience implementing/practicing Evidence Based Practices such as Seeking Safety, Trauma Informed Care, Motivational Interviewing and the ability/experience to effectively teach these to others. Experience in developing and analyzing program outcomes/indicators and quality improvement plans.
Certificates and Licenses:
Must have current license from Texas Department of State and Health Services (LCDC, LCSW, LPC) plus five years' experience working in behavioral health. Supervisor license status preferred (LPC-S or LCSW-S).
If driving on SMH business, must have a valid Texas Driver's License and provide proof of current insurance.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Bilingual English/Spanish strongly preferred.
Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills:
Must have basic working knowledge of Microsoft Office (Word, Excel, Outlook). Proficiency of CMBHS is preferred.
Approval Requirements:
The level of decision-making authority for this role will be determined based on business needs and organizational structure.
Supervisory Responsibilities:
Responsible for the oversight of clinical and client services team members. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed indoors and subject to moderate noise levels. Work environment is fast-paced.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to lift and/or move up to 10 pounds and up to 25 pounds on occasion. The employee in this position frequently walks, uses hands to finger, handle and feel and reaches with hands and arms. The position occasionally requires climbing or balancing; stooping, kneeling, crouching or crawling; tasting and smelling. Specific vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or hear and frequently required to sit. There is occasional standing, walking and use of hands to finger, handle and feel.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.