Director, Digital Transformation (Hybrid/Remote)

Director, Digital Transformation (Hybrid/Remote)

Who We Are

Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business. Util-Assist is at the forefront of that shift.

Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape. To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics consulting and systems integration building on our well-established metering infrastructure procurement and implementation management services. Our managed services division leverages advancements in technology to deliver a variety of services to utility customers, including outage communications management, managed billing, and AI-enabled substation security monitoring.

We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow. Util-Assist's "choose your own adventure" work environment lets you work in the way that suits you best. We will give you the tools and support to succeed in our business, wherever you are.

Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles. Our values drive us. Four core values define our company culture:

• Deliver Excellence - High-quality work sets us apart from our competition, so "good" isn't nearly good enough. We work to the highest professional standards, delivering simplified solutions for our clients.
• Put People First - We look after each other, and together we look after our clients. We are committed to working as a team to maintain work/life balance and celebrate each other's contributions.
• Do The Right Thing - We value integrity and honesty. We work hard to deliver what we promise, and never promise what we can't deliver.
• Be Humble - We treat each other and our clients with respect, dignity, and compassion. We take responsibility, listen to others, and remember that there's always something to learn from new perspectives.

We pride ourselves on cultivating a welcoming, positive, and inclusive workplace. Thanks to our outstanding culture, Util-Assist has received several national and local awards, most recently including our third straight year of certification as a Great Place to Work by Great Place to Work Institute Canada. We were also declared one of the "Best Workplaces in Professional Services." We have also received the Employee Recommended Workplace Award (three years in a row), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.

Util-Assist is an equal opportunity employer. We are dedicated to providing a barrier-free work environment and ensuring all qualified applicants receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our commitment to diversity and inclusion is demonstrated through our policies and practices, aligning with the Accessibility for Ontarians with Disabilities Act, 2005. Join us to be a part of a team that values and celebrates diversity, and where your unique contributions can make a significant impact.

We're excited to meet you! Learn more about Util-Assist at www.util-assist.com.

What We Need:

The Director, Digital Transformation is a visionary leader who will spearhead the integration of AI and automation into the business processes throughout our entire organization. The Director of Digital Transformation will lead the company's efforts to innovate and optimize our operations through the strategic implementation of AI and automation technologies. This role is crucial for enhancing efficiency, scalability, and customer satisfaction across our advisory services, billing and contact center operations. The ideal candidate will have a deep understanding of digital transformation strategies, process improvement, and a passion for innovation with a proven track record of driving technological change in similar environments.

What You'll Do:

Major Responsibilities:

• Strategic Leadership: Develop and execute a comprehensive digital transformation strategy focused on the integration of AI and automation across all business units.
• AI and Automation Integration: Identify, evaluate, and implement AI and automation solutions to streamline operations, improve service delivery, and enhance customer experiences.
• Technology Roadmap: Create and manage a technology roadmap that aligns with the company's strategic goals, ensuring that digital transformation initiatives are prioritized and effectively executed.
• Process Optimization: Analyze existing business processes and workflows to identify opportunities for improvement and automation, driving efficiencies and reducing operational costs.
• Cross-functional Collaboration: Work closely with leadership, IT, operations, and other key stakeholders to ensure alignment and successful implementation of digital transformation initiatives.
• Change Management: Lead change management efforts to ensure smooth transitions to new technologies and processes, including training and support for staff.
• Vendor Management: Manage relationships with technology vendors and partners to ensure the successful deployment and integration of digital solutions.
• Performance Monitoring: Establish metrics and KPIs to measure the impact and success of digital transformation initiatives, and provide regular updates to the executive team.
• Innovation and Trends: Stay up to date on emerging technologies and industry trends to continuously identify new opportunities for digital innovation.
• Security: Act as the Company's Security Officer by ensuring the highest levels of security are in place across the organization and resolve emerging vulnerabilities and security threats.
• Develop and manage solutions for disaster recovery and collaborate with internal stakeholders in creating solution designs for a variety of complex business issues.
• Provide people leadership and direction through coaching, development, performance management and resource planning.

What You Will Bring:

Skills

• Excellent communication and interpersonal skills, with the ability to effectively convey complex technical concepts to non-technical stakeholders.
• Demonstrated experience in managing large-scale projects, with a track record of successful implementation and delivery.
• Strong problem-solving skills, with the ability to think creatively and drive innovative solutions.
• Strong strategic and analytical skills, with the ability to develop and execute long-term plans.
• Advanced ability to learn quickly, work outside core expertise and pivot quickly when change is required
• Advanced MS Office skills

Knowledge/Education

• In-depth knowledge of AI, machine learning, automation technologies, and their applications in business processes.
• Advanced knowledge of Agile and Azure DevOps
• Proven ability to lead and inspire cross-functional teams, drive change, and achieve results in a fast-paced environment.

Experience

• Bachelor of Computer Science, Information Technology, Business Administration, or a related field. A Master's degree or relevant certifications in AI, automation, or digital transformation is preferred.
• Minimum of 10 years of experience in digital transformation, IT, or a related field, with at least 5 years in a leadership role.
• 7+ years' experience working with Utility Sector business systems (CIS, MDM, ERP, GIS or AMI)

Positions Supervised

• Manager of IT
• Senior IT Specialist
• Manager, Operations Technologies

Working Conditions

• Work-life balance with flexible hybrid working arrangements
• Working flexible hours (based on business needs)
• A successful SIN and passport clearance along with a police vulnerability check is required

Company Benefits

Innovative Work Environment: Be part of a dynamic and innovative company at the forefront of technological advancements.

Competitive Compensation: Receive a competitive package reflective of your expertise and contributions.

Career Growth Opportunities: Flourish in a fast-growing organization where your career advancement is encouraged and supported.

Vibrant Workplace Culture: Experience a fun, social, and award-winning culture where teamwork and collaboration thrive.

Comprehensive Employee Assistance Program (EAP): Access resources and support through our EAP, including Nutritional Health Coaching, to enhance your well-being.

Parental Leave Program: Is your family growing? We offer a top-up program for parental leave.

Comprehensive Benefits Package: A streamlined and quick enrollment process, with health, dental and other benefits covered by Util-Assist.

Retirement Planning: Plan for your future with our retirement plan, including employer matching, to help you achieve your long-term financial goals.

Exclusive Memberships & Offers: Access special rates for you and your family for fitness membership, mobile and data plans and vehicle purchase program.

Birthday Lieu Day: Each year on your birthday, we offer all employees a lieu day (apart from regular vacation & work anniversary day addition) to celebrate your special day your way!

Individuals interested in applying please submit resume by:

March 20, 2025

We thank all applicants for their interest in Util-Assist; however, only those selected for an interview will be contacted.