Other Service Line - Corporate - Other - COROTH

Job Description: 1.Job title : GENERIC - TECHNOLOGYSPECIALIST 2.Job summary : We are seeking a highly skilled Technology Specialist with 10 to 14 years of experience, specializing in Amazon Connect. The ideal candidate will have a strong technical background and a good understanding of claim registration. This hybrid role requires excellent English language skills and offers a day shift with no travel requirements. 3.Experience : 10to14Yrs 4.Required Skills : ,Amazon Connect 5.Nice to have skills : 6.Technology : -Not Applicable 7.Shift : Day 8.Responsibilities : - Lead the design and implementation of Amazon Connect solutions to meet business requirements. - Oversee the integration of Amazon Connect with other systems and platforms. - Provide technical support and troubleshooting for Amazon Connect-related issues. - Collaborate with cross-functional teams to ensure seamless deployment and operation of Amazon Connect. - Develop and maintain documentation for Amazon Connect configurations and processes. - Conduct training sessions for team members on Amazon Connect best practices. - Monitor and optimize the performance of Amazon Connect to ensure high availability and reliability. - Implement security measures to protect sensitive data within Amazon Connect. - Stay updated with the latest developments in Amazon Connect and related technologies. - Participate in the evaluation and selection of new tools and technologies to enhance the Amazon Connect ecosystem. - Provide insights and recommendations for improving customer experience through Amazon Connect. - Ensure compliance with industry standards and regulations in all Amazon Connect implementations. - Support the claim registration process by leveraging Amazon Connect capabilities. -Qualifications - Possess a strong technical background with 10 to 14 years of experience in technology roles. - Demonstrate expertise in Amazon Connect, including design, implementation, and support. - Have a good understanding of claim registration processes and related technologies. - Exhibit excellent problem-solving and troubleshooting skills. - Show proficiency in English, with the ability to read, write, and speak fluently. - Display strong collaboration and communication skills to work effectively with cross-functional teams. - Stay current with industry trends and advancements in Amazon Connect and related technologies. - Have experience in developing and maintaining technical documentation. - Demonstrate the ability to conduct training sessions and share knowledge with team members. - Show a proactive approach to monitoring and optimizing system performance. - Ensure adherence to security best practices and data protection measures. - Provide valuable insights for enhancing customer experience through technology. - Maintain compliance with industry standards and regulations. 9.Job Location : Primary :USCTSHTA02 Shelton, CT- Sawmill Rd, COG Alternate : , 10.Job Type : 50CW00 Business Associate 11.Demand Requires Travel? : N 12.Certifications Required : NA 13.Work Model : Hybrid 14.Sub Contractor allowed : Y
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Software Skills Amazon Connect No 1 Technology CoE AWS Services No 1