Manager II

Salary : $132,933.64 - $195,409.70 Annually
Location : Alhambra, CA
Job Type: Regular
Remote Employment: Flexible/Hybrid
Job Number: 25007
Division: Housing Assistance
Opening Date: 03/05/2025
Closing Date: 3/23/2025 11:59 PM Pacific

Description
MANAGER II

Housing Assistance Division

Regular Position

Alhambra, CA
The Los Angeles County Development Authority (LACDA) is a dynamic, Innovative agency created in 1982 by the Board of Supervisors to generate affordable housing and economic redevelopment throughout Los Angeles County and participating cities. Funded primarily with federal grants, the LACDA is an industry leader in sponsoring new solutions to housing and forming partnerships with private and public agencies. To find out more about the LACDA, please visit our websiteatwww.lacda.org,

DIVISION OVERVIEW

The Housing Assistance Division (HAD) of the Los Angeles County Development Authority (LACDA) Is responsible for the administration of the Housing Choice Voucher (HCV) Program. The LACDA administers over 26,000 Housing Choice Vouchers for the County of Los Angeles and other targeted and grant-funded rental subsidy programs. The Housing Assistance Division partners with 10,000 landlords, helping eligible families afford safe, decent, high-quality rental housing. This fast-paced work environment has a high volume of phone calls and data entry projects.

POSITION OVERVIEW
Under the general direction of the Housing Assistance Director, this position is responsible for overseeing the daily operations of the Contract Maintenance Department; developing plans and goals for assigned operations; evaluating, interpreting, and ensuring staff compliance with HUD regulations and guidelines; managing the effective use of department resources to improve organizational productivity and customer service and achieving operational performance objectives; communicate effectively with all stakeholders.

Essential Job Duties
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Plans, manages, and oversees the daily functions, operations, and activities of an assigned Authority department, including internal administration, operations, and service delivery departments; ensures department programs and activities comply with all federal, state, local, and Authority policies, procedures, and regulations.
• Participates in the development and implementation of goals, objectives, policies, and priorities for the department; recommends within department policy, appropriate service, and staffing levels; recommends and administers policies and procedures.
• Participates in the development, administration, and oversight of department budget; determines funding needed for staffing, equipment, materials, and supplies; ensures compliance with budgeted funding.
• Develops and standardizes procedures and methods to improve and continuously monitor the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative, and support systems, and internal reporting relationships; identifies opportunities and makes recommendations for improvement.
• Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees to correct deficiencies; recommends and implements discipline and termination procedures.
• Develops and manages requests for proposals for professional and/or contracted services; prepares scope of work and any technical specifications; evaluates proposals and recommends award; negotiates contracts; administers contracts to ensure compliance with Authority specifications and service quality.
• Interprets federal and state regulations and develops and implements grant-funded programs and projects in line with grantor requirements and federal/state regulations; analyzes Authority and community needs related to assigned area of responsibility; collaborates with Authority staff and outside service providers to deliver programs and services; prepares quarterly and annual reports of program and project activities.
• Implements marketing plans and strategies for assigned department and program(s); oversees and manages content, advertising, and outreach efforts to increase awareness and support for the Authority's efforts and programs; collaborates with community groups and the public.
• Prepares policy guidelines and training material for assigned department programs, services, and activities; formulates guidelines for the preparation of plans, reports, and procedures to be implemented by staff.
• Manages and provides technical support in all phases of assigned projects including planning, design, implementation, and close-out.
• Prepares and presents staff, agenda, and technical reports and other necessary correspondence related to assigned activities and services; presents reports to various commissions, committees, boards, partner agencies, and other stakeholders.
• Conducts a variety of organizational and operational studies and investigations; recommends modifications to assigned programs, policies, and procedures, as appropriate.
• Serves as a liaison for assigned functions with other Authority divisions, departments, and outside agencies; provides staff support to commissions, committees, and task forces as necessary.
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in assigned area of responsibility; research emerging products and enhancements and their applicability to Authority needs.
• Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval.
• Serves as a resource and liaison to the community, businesses, community organizations, and the general public regarding Authority projects, programs, policies, procedures, and standards; negotiates and resolves significant and controversial issues and responds to and resolves difficult and sensitive citizen inquiries and complaints.
• Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
• Directs the establishment and maintenance of working and official department files.
• Ensures staff compliance with Authority and mandated safety rules, regulations, and protocols.
• Performs other related duties as assigned.

Knowledge of:

• Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and project management.
• Principles and practices of budget development and administration.
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
• Principles and practices of leadership.
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
• Applicable federal, state, and local laws, codes, regulations, and ordinances, as well as industry standards and best practices relevant to the assigned area of responsibility.
• Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned area of responsibility.
• Principles and practices of contract administration and management.
• Principles and practices of public and assisted housing programs and tenant retention and relations.
• HUD Housing Quality Standards (HQS).
• Conflict resolution and mediation.
• Record-keeping principles and procedures
• Business arithmetic and basic statistical techniques.
• Techniques for effectively representing the Authority in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Recent and on-going developments, current literature, and sources of information related to the operations of the assigned department.
• Methods and techniques of preparing technical and administrative reports, and general business correspondence.
• Authority and mandated safety rules, regulations, and protocols.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Authority staff
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

• Plan, organize, oversee, and manage the staff and operations of the assigned department.
• Develop and implement goals, objectives, practices, policies, procedures, and work standards.
• Prepare and administer large and complex budgets; allocate limited resources in a cost-effective manner.
• Provide administrative, management, and professional leadership for the department.
• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
• Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.
• Understand the organization and operation of the Authority and of outside agencies as necessary to assume assigned responsibilities.
• Identify problems, research, and analyze relevant information, and develop and present recommendations and justification for solutions.
• Interpret, apply, and explain applicable HUD and Authority policies and procedures to tenants and property owners.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Inspect the work of others and maintain established quality control standards.
• Prepare and administer budgets.
• Develop solutions to difficult tenant issues; work with staff and clients to resolve disputes and negotiate solutions within policy guidelines.
• Maintain impartiality, objectivity, and confidentiality.
• Maintain accurate files and records.
• Make accurate arithmetic computations.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Analyze, interpret, summarize, and present technical information and data in an effective manner.
• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Effectively represent the department and the Authority in meetings with governmental agencies, community groups, various businesses, professional, and regulatory organizations, and in meetings with individuals.
• Direct the establishment and maintenance of a variety of filing, record-keeping, and tracking systems.
• Use tact, initiative, prudence, and independent judgment within general policy, and procedural, and legal guidelines.
• Independently organize work, set priorities, meet critical deadlines, and follow up on assignments.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Qualifications
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:

• Bachelor's Degree from a regionally accredited institution in Business or Public Administration or a closely related field.

Experience:

• Six (6) years of experience managing the administration of a Housing Choice Voucher Program or other public housing assistance programs, including three (3) years in a supervisory capacity managing related staff.

Additional Information
A resume and cover letter are to be submitted with the application.
Equal Opportunity

The LACDA is an equal-opportunity employer. We are committed to creating a workplace culture that embraces diversity, equity, and inclusion to advance our mission of building better lives and better neighborhoods.
Reasonable Accommodation

If you are an individual with a disability and need to request reasonable accommodations under the Americans with Disabilities Act (ADA), please call the LACDA, Human Resources at (626) 586-1687 or via email at hr.recruiter@lacda.org.
Application Process

To be considered, all applicants are required to apply online by the filing deadline. Applications will be reviewed for possession of minimum qualifications and evaluated according to the essential functions of the job. In the Work Experience section of the application, applicants must demonstrate their experience by providing a clear description of the work performed as it relates to the position. Each job held must include the dates of employment, name and address of the employer, position title, hours per week, and supervisor. Please note resumes will not be reviewed to determine qualifications.

Supplemental questions are considered a part of the application process and must be carefully answered. All required questions must be completed before the application can be submitted. The supplemental questions will be used to evaluate the applicant's education, training, and experience.
Education Verification

To receive credit for required education, applicants must attach a copy of their degree or official/unofficial transcripts. Please note foreign degrees (or degrees completed outside of the United States) require an evaluation of U.S. equivalency conducted by a credential evaluation service such as The National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators, Inc. (AICE).
Please include three (3) professional references in the "Reference" section of your application.
Failure to comply with this application process may result in disqualification.
Screening and Selection Process

Following the review of application materials, the most qualified candidates will be contacted via email and text messaging, if elected, for an assessment test and/or interview. Please check the email account provided on the application for important communications regarding the status of your application and/or next steps.
Salary Compensation

Salary compensation is dependent on qualifications (experience, education, knowledge, skills, and abilities). Initial salary placement is generally made between the start and mid-point of the posted range. New hires are not eligible to start at the maximum of the posted range.
Conditions of Employment

Candidates selected from the process will receive an offer of employment contingent upon the successful completion of satisfactory reference checks, a post-offer medical examination, a criminal background check, and a driving record check. Background and driving record check information will be considered in determining the applicant's suitability for the position.
Possession of a valid California Driver's License to be maintained throughout employment or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Failure to meet these pre-employment requirements will be grounds for withdrawal of the conditional offer of employment.
Proof of authorization to work in the United States will be required at the time of hire.
Employment with the LACDA is at-will and may be terminated at any time with or without cause.

DEADLINE TO APPLY: March 23, 2025 @ 11:59 PM
APPLY IMMEDIATELY. THE POSITION MAY CLOSE WITHOUT NOTICE.

RECRUITMENT NUMBER: 25007
As a regular full time Manager you will receive the following benefits paid by the Los Angeles County Development Authority(LACDA):

• Thirteen paid holidays
• Vacation time (Ten days (80 hours) of Vacation based on years of services up to twenty days (160 hours) of vacation time subject to the conditions listed under LACDA Provided Leave)
• Sick time (Twelve days (96 hours) of sick time subject to the conditions listed under LACDA Provided Leave)
• One (8 hour) floating holiday (must be utilized by December 31)
• $10,000 group Term Life and Accidental Death & Dismemberment Insurance Policy
• Short term and long term disability insurance
• Paid jury duty and witness leave up to 176 hours per year
• Paid bereavement leave up to three days is permitted in the event of death of an immediate family member
• Medical / Dental / Vision Insurances
• Employee Assistance Program
• CalPERS
• Other Retirement Benefits including a 457 Deferred Compensation Plan
• Administrative Leave
• Bilingual Pay
• Mileage Reimbursement
• Education/Training
• Cell phone/iPad

In addition to the above, the LACDA's Flexible Benefits Plan is authorized under Section 125 of the Internal Revenue Code, and permits employees to use pre-tax dollars to pay for their portion of the cost of benefits under the Plan through "Salary Redirection" arrangements.

As part of this plan the LACDA will contribute $900.00 per month, effective on the first (1st) of the month following the completion of one (1) full month of compensated services.
Changes to CalPERS:

The LACDA is a participant of the California Public Employees Retirement System(CalPERS). Effective January 1, 2013, an employee who is hired by the LACDA and who is enrolled in CalPERS for the first time, is not eligible for CalPERS reciprocity or has a break in service greater than 6 months (aka "New Member"), shall be enrolled in the CalPERS benefit formula of 2% at 62 and pay the 8.25% member contribution.

An employee who is hired by the LACDA from another CalPERS agency, or an agency with CalPERS reciprocity, or with a break in service of 6 months or less (aka "Classic Member") shall receive the CalPERS benefit formula of 2% at 60 and pay 2.5% of the 7% member contribution. It's important to note that if a member has a break in service of more than six months but returns to service with the same employer, the member would be considered a "Classic Member."

For additional benefits information, please visit our website -
01

Only your application and supplemental responses will be reviewed to determine minimum qualifications. PLEASE CHECK YOUR ANSWERS CAREFULLY. Mistakes or incomplete responses may result in disqualification. Do not rely on a resume or respond "see resume " as it will not be used to determine qualifications. All information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.

• I understand the information above

02

Do you possess a four-year degree or higher from an accredited college or university in Public Administration or a related field?

• Yes
• No

03

How many years of experience do you possess managing and supervising Housing Choice Voucher, Public Housing, affordable housing programs, and personnel?

• I have no experience.
• I have 1 - 3 years of experience.
• I have 4 - 5 years of experience.
• I have 5 - 6 years of experience
• I have 6 or more years of experience.

04

How many years of direct supervisory experience do you possess?

• I have no experience.
• 1 -2 years of experience
• 3 or more years of service

05

How many years of direct work experience engaging with diverse, low-income populations, and communicating with clients, landlords, staff, and visitors?

• I have no experience
• I have 1 - 2 years of experience
• I have 2 - 3 years of experience
• 3 or more years of experience

06

Please provide detail(s) of your management and supervisory experience, including the years of experience. If no experience, indicate N/A.
07

Please provide the detail(s) of your experience related to the compliance of HUD regulations and guidelines as they pertain to the following Section 8 Program Administration, including the years of experience. If no experience, indicate N/A.
08

A resume and cover letter must be submitted with your application. If the documents are not submitted, it may result in disqualification.

• I understand the information above

Required Question