IBS Operations Support Technician (Fort Meade, Maryland)

Operations Support Technician

Location: Ft. Meade, MD

Salary Range: $75,000 - $95,000

Mission Essential Intelligence Solutions (MEIS) provides a fulfilling work environment fostering the opportunity for team and personal success. Becoming a key member of MEIS positions you to impact a critical global mission and positively influence the direction of the company.

MEIS staffs a 24/7 operations center point of contact, monitoring system health and data flow for IBS Enterprise operations. The technicians are primarily responsible for ensuring end-to-end enterprise connectivity to provide assured dissemination to the joint and collaborating nation (CN) war-fighter. Our team of experts utilize various DoD and proprietary tools to globally monitor and keep abreast of any developments that may cause system degradation.

Duties and Responsibilities:

• Support Joint Service and Collaborating Nation global operations 24/7 for IBS users to include daily interaction with customers to resolve system related issues
• Gather information through discussions with customers and system technicians to identify root cause of issues and provide mitigation strategies in accordance with the system standards
• Provide support to system users and system troubleshooting for customers, technicians and overall system health
• Consult with system technicians and system users for proper programming of system application, and advise/assist the system technicians as the "eyes" of the system
• Documentation and analysis of trouble tickets, escalation point to engineers, and ensuring ticket resolution
• Provide Health & Status monitoring and reporting of IBS Enterprise to generate system reports and analysis of data to provide detailed diagnosis and solutions to customers regarding information reported
• Provide daily analysis of system applications interpreting system health and defining proactive and strategic approach to system maintenance
• Perform timely analysis on IBS metrics and provide assessments on system performance and recommendations for IBS system optimization
• Gather, consolidate, and report Enterprise Reliability, Maintainability, and Availability (RMA) data
• Monitor and report anomalies on the physical, data link, network, and transport layers of IBS Enterprise encompassing local and wide area networks, end-to-end telecommunications and circuit switching systems
• Perform other duties as assigned
• Occasional travel may be required
• 24/7 Duty Shift Work required

Qualifications:

• MUST have a minimum of active TS/SCI clearance
• Minimum of 2 (two) years of experience performing help desk support functions
• Experience leading short projects involving outside teams
• Strong sense of ownership, urgency and drive
• Excellent analytical skills
• Excellent communication skills