Customer Care Manager - 1534

A fast-growing company in the furniture industry is seeking a Customer Care Manager to lead a team dedicated to providing top-tier service. This role requires a strong leader and mentor who can foster a culture of collaboration, accountability, and customer satisfaction while ensuring operational excellence.

Responsibilities Include:

• Leading and coaching a team to deliver outstanding customer service.
• Developing and improving processes and systems with a customer-first approach.
• Monitoring performance metrics and ensuring KPI targets are met.
• Managing day-to-day operations, including scheduling, staff management, and service levels.
• Collaborating with teams to enhance customer care policies and training programs.
• Capacity planning to meet the demands of a fast-growing business.
• Setting an example by consistently prioritizing the customer experience.

Ideal Qualifications:

• 3+ years of experience in customer service leadership.
• Strong leadership, communication, and problem-solving skills.
• Proven ability to analyze data and make strategic, data-driven decisions.
• Experience with CRM, OMS, Excel, G-Suite, and Airtable.
• Ability to manage, mentor, and motivate a team effectively.
• Bachelor's degree in Business, Marketing, or equivalent experience.

What's Offered:

• Comprehensive health benefits.
• Career growth opportunities in a dynamic start-up environment.
• Paid holidays.

This is an excellent opportunity for a results-driven customer service leader looking to take the next step in their career. Apply today!

Salary: $80k - $100k/Year

To apply, please send your resume to Shmuel@bhirednyc.com