Associate Director, Lifelong Learning and Travel
Apply NowCompany: Yale University
Location: New Haven, CT 06511
Description:
Essential Duties
1. Forges strong partnerships with vendors to develop travel programs for alumni and friends, overseeing all aspects of programs including itinerary review and development, promotion, program evaluation, and coordination with sharing institutions. 2. Cultivates relationships with faculty volunteers, working with them on itinerary enhancement, lecture topics, and connections with alumni in the countries visited. 3. Supervises senior administrative assistant and student assistants. 4. Trains staff representatives on travel programs and conduct pre- and post- trip briefings with representatives and faculty. 5. Maintains the Educational Travel Web site current. 6. Attends professional conferences for benchmarking and market research. 7. Helps staff alumni activities sponsored by the College reunions and the Assembly, including evening and weekend work as necessary. 8. May perform other duties as assigned.
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Position Focus:
The Yale Alumni Association (YAA) is responsible for university-wide alumni relations programs and for organizing and supporting events, programs, initiatives, and other opportunities to strengthen alumni relationships with Yale. Reporting to the Senior Director for Lifelong Learning and Travel, this position will serve as a member of the team responsible for developing, marketing, and executing educational travel programs for alumni, and will help achieve long-term goals related to generating revenue in support of YAA, lifelong learning, new program development, and assessment. Develop and implement marketing campaigns for maximizing alumni engagement with the YAA's Lifelong Learning and Travel programs which include educational and travel programs taking place online, on-campus, domestically and internationally. Incorporate strategies for new traveler acquisition, including a wide variety of alumni audiences, as well as strategies for maintaining relationships with current and past participants.
Supervise sales and marketing for all programs, producing quarterly sales reports and forecasts; synthesize and analyze data from a variety of sources including website traffic, email campaign responses, social media, surveys, etc. to support successful program planning and implementation. Evaluate effectiveness of marketing strategies.
Serve as project manager for special programs such as in-house planned trips, online events and specialized digital marketing campaigns. Create and implement website content plans for sales and marketing of all Lifelong Learning and Travel educational programs and special projects. Lead on incorporating multi-media technology and digital resources from across the University into program content including digital exhibits from Yale's museums and libraries, films from University archives, and other relevant content. Organize all aspects of a small portfolio of in-house travel programs including budgeting, program development, ground agent contracts, faculty relations, participant communications (pre- and post-trip), and logistics. Manage a subset of the full portfolio of vendor-based travel programs and other alumni educational programs, including program development, promotion, evaluation, and coordination with internal and/or external stakeholders. Monitor registrations relative to program targets. Cultivate relationships with program faculty leaders, working with them on program content, lecture topics, and facilitating alumni engagement with their programs. Orient faculty and conduct pre- and post- program briefings with faculty and staff representatives. Attend professional conferences for benchmarking and market research. Travel up to 4-6 weeks per year to staff travel programs, inspect ships, and/or develop new itineraries. Help staff alumni activities sponsored by the YAA such as Yale College reunions and the Assembly, including evenings and weekends as necessary. The information provided in the Essential Duties below is generic in nature; prospective applicants will find the above Position Focus to be most relevant.
Preferred Education, Experience and Skills:
Academic administration, nonprofit organizations, educational program development, or a related field. Event planning and/or group travel planning in higher-education setting. Experience with volunteers, especially faculty and alumni. Knowledge of the University and its academic programs.
Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
EEO Statement:
University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale's Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Required Skill/Ability 1:
Excellent organizational and independent decision-making skills. Demonstrated ability to develop projects from conception to completion, prioritize competing responsibilities, and handle sensitive information with strict confidentiality.
Required Skill/Ability 2:
Experience in event planning, program development, and logistics. Strong customer service orientation. Willingness to assume responsibility for all aspects of specific programs, including travel and irregular hours.
Required Skill/Ability 3:
Strong technical acumen and experience managing digital marketing and analytics, CMS, CRM and project management platforms. Capacity to learn new digital platforms.
Required Skill/Ability 4:
Strong verbal and written communications skills. Excellent interpersonal skills, including ability to work effectively with range of individuals including travel vendors, faculty, alumni, and colleagues to achieve common goals and contribute to YAA's mission.
Required Skill/Ability 5:
Commitment to an inclusive workplace. Ability to engage with diverse audiences (age, gender, nationality, race/ethnicity, profession, sexual orientation, etc.). High level of cultural competence or willingness to learn.
1. Forges strong partnerships with vendors to develop travel programs for alumni and friends, overseeing all aspects of programs including itinerary review and development, promotion, program evaluation, and coordination with sharing institutions. 2. Cultivates relationships with faculty volunteers, working with them on itinerary enhancement, lecture topics, and connections with alumni in the countries visited. 3. Supervises senior administrative assistant and student assistants. 4. Trains staff representatives on travel programs and conduct pre- and post- trip briefings with representatives and faculty. 5. Maintains the Educational Travel Web site current. 6. Attends professional conferences for benchmarking and market research. 7. Helps staff alumni activities sponsored by the College reunions and the Assembly, including evening and weekend work as necessary. 8. May perform other duties as assigned.
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Position Focus:
The Yale Alumni Association (YAA) is responsible for university-wide alumni relations programs and for organizing and supporting events, programs, initiatives, and other opportunities to strengthen alumni relationships with Yale. Reporting to the Senior Director for Lifelong Learning and Travel, this position will serve as a member of the team responsible for developing, marketing, and executing educational travel programs for alumni, and will help achieve long-term goals related to generating revenue in support of YAA, lifelong learning, new program development, and assessment. Develop and implement marketing campaigns for maximizing alumni engagement with the YAA's Lifelong Learning and Travel programs which include educational and travel programs taking place online, on-campus, domestically and internationally. Incorporate strategies for new traveler acquisition, including a wide variety of alumni audiences, as well as strategies for maintaining relationships with current and past participants.
Supervise sales and marketing for all programs, producing quarterly sales reports and forecasts; synthesize and analyze data from a variety of sources including website traffic, email campaign responses, social media, surveys, etc. to support successful program planning and implementation. Evaluate effectiveness of marketing strategies.
Serve as project manager for special programs such as in-house planned trips, online events and specialized digital marketing campaigns. Create and implement website content plans for sales and marketing of all Lifelong Learning and Travel educational programs and special projects. Lead on incorporating multi-media technology and digital resources from across the University into program content including digital exhibits from Yale's museums and libraries, films from University archives, and other relevant content. Organize all aspects of a small portfolio of in-house travel programs including budgeting, program development, ground agent contracts, faculty relations, participant communications (pre- and post-trip), and logistics. Manage a subset of the full portfolio of vendor-based travel programs and other alumni educational programs, including program development, promotion, evaluation, and coordination with internal and/or external stakeholders. Monitor registrations relative to program targets. Cultivate relationships with program faculty leaders, working with them on program content, lecture topics, and facilitating alumni engagement with their programs. Orient faculty and conduct pre- and post- program briefings with faculty and staff representatives. Attend professional conferences for benchmarking and market research. Travel up to 4-6 weeks per year to staff travel programs, inspect ships, and/or develop new itineraries. Help staff alumni activities sponsored by the YAA such as Yale College reunions and the Assembly, including evenings and weekends as necessary. The information provided in the Essential Duties below is generic in nature; prospective applicants will find the above Position Focus to be most relevant.
Preferred Education, Experience and Skills:
Academic administration, nonprofit organizations, educational program development, or a related field. Event planning and/or group travel planning in higher-education setting. Experience with volunteers, especially faculty and alumni. Knowledge of the University and its academic programs.
Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
EEO Statement:
University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale's Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Required Skill/Ability 1:
Excellent organizational and independent decision-making skills. Demonstrated ability to develop projects from conception to completion, prioritize competing responsibilities, and handle sensitive information with strict confidentiality.
Required Skill/Ability 2:
Experience in event planning, program development, and logistics. Strong customer service orientation. Willingness to assume responsibility for all aspects of specific programs, including travel and irregular hours.
Required Skill/Ability 3:
Strong technical acumen and experience managing digital marketing and analytics, CMS, CRM and project management platforms. Capacity to learn new digital platforms.
Required Skill/Ability 4:
Strong verbal and written communications skills. Excellent interpersonal skills, including ability to work effectively with range of individuals including travel vendors, faculty, alumni, and colleagues to achieve common goals and contribute to YAA's mission.
Required Skill/Ability 5:
Commitment to an inclusive workplace. Ability to engage with diverse audiences (age, gender, nationality, race/ethnicity, profession, sexual orientation, etc.). High level of cultural competence or willingness to learn.