Director Product Mgmt, Customer Experience (Hybrid)
Apply NowCompany: LexisNexis Group
Location: Alpharetta, GA 30022
Description:
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle all while reducing risk. You can learn more about LexisNexis Risk at the link below.
https://risk.lexisnexis.com/insurance
About our Team
We are dedicated to creating impactful client experiences with LNRS Insurance solutions. We lead efforts in c ustomer t est d ata, t echnical d ocumentation, c ustomer c ontinuity, and p roduct m anagement, helping customers make better decisions, reduce risk, and increase profits by providing insights and tools. We connect various points in our customers' journeys, addressing business problems and technical challenges. Through collaboration, we develop cutting-edge solutions and enhance customer journeys .
About the Role
We are seeking a dynamic and experienced Director of Customer Experience, Product Management to join our team. In this role, you will be responsible for leading the customer experience strategy and ensuring our products meet the highest standards of customer satisfaction. You will work closely with cross-functional teams to drive change management initiatives and lead a team of talented professionals.
Location: Hybrid - Alpharetta, GA
Responsibilities
Requirements
Preferred Qualifications
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle all while reducing risk. You can learn more about LexisNexis Risk at the link below.
https://risk.lexisnexis.com/insurance
About our Team
We are dedicated to creating impactful client experiences with LNRS Insurance solutions. We lead efforts in c ustomer t est d ata, t echnical d ocumentation, c ustomer c ontinuity, and p roduct m anagement, helping customers make better decisions, reduce risk, and increase profits by providing insights and tools. We connect various points in our customers' journeys, addressing business problems and technical challenges. Through collaboration, we develop cutting-edge solutions and enhance customer journeys .
About the Role
We are seeking a dynamic and experienced Director of Customer Experience, Product Management to join our team. In this role, you will be responsible for leading the customer experience strategy and ensuring our products meet the highest standards of customer satisfaction. You will work closely with cross-functional teams to drive change management initiatives and lead a team of talented professionals.
Location: Hybrid - Alpharetta, GA
Responsibilities
- Develop and implement a comprehensive customer experience strategy that aligns with our business goals.
- Lead and manage the product management team, providing guidance, mentorship, and support.
- Drive change management initiatives to improve customer experience and product performance.
- Collaborate with cross-functional teams, including marketing, sales, and engineering, to ensure a seamless customer journey.
- Analyze customer feedback and data to identify areas for improvement and implement actionable solutions.
- Monitor industry trends and best practices to ensure our products remain competitive and innovative.
- Develop and maintain strong relationships with key stakeholders, both internally and externally.
Requirements
- Bachelor's degree in Business , Marketing, or a related field; MBA preferred.
- Proven experience in product manag ement and customer experience management .
- Strong change management skills with a track record of successfully leading transformation initiatives.
- Excellent team and people leadership abilities, with experience managing and developing high-performing teams.
- Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Strong project management skills, with the ability to manage multiple priorities and deadlines.
Preferred Qualifications
- Experience in the Insurance sector
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice