Engagement Manager

Job Overview

Osi Vision is seeking a strategic and relationship-driven Engagement Manager to strengthen partnerships with our customers by fostering long-term, trust-based relationships. This role is pivotal in ensuring the success of our client engagements by aligning Osi Vision's IT professionals with customer needs, overseeing recruiting and placement efforts, and serving as a trusted advisor to drive business and technology outcomes. The ideal candidate is an experienced communicator with a deep understanding of IT operations, workforce management, and client engagement, dedicated to delivering measurable value and seamless collaboration.

Key Responsibilities

• Build Strategic Customer Relationships: Establish and maintain strong, trust-based partnerships with clients, acting as the primary point of contact to understand their evolving IT priorities, business goals, and challenges while ensuring a consistent and streamlined communication process.
• Enable IT Professionals for Client Success: Oversee and support Osi Vision's IT professionals to ensure they are properly equipped, aligned with client objectives, and delivering high-quality outcomes that meet evolving priorities.
• Manage Recruiting and Placement Efforts: Work closely with clients to understand workforce needs, facilitate the recruitment and placement of IT talent, and ensure staffing solutions drive long-term success and operational efficiency.
• Serve as a Strategic Advisor: Provide insights, guidance, and proactive solutions that create measurable value for clients, leveraging industry best practices to enhance IT performance and minimize disruptions.
• Performance Oversight: Monitor the effectiveness of IT employees assigned to partner projects, gathering feedback and delivering reports to optimize team performance and client satisfaction.
• Risk Mitigation: Identify and proactively address potential challenges related to IT operations, staffing, or employee performance, implementing solutions to maintain seamless service delivery and partnership success.

Qualifications

• Experience: 10 years of experience in client relationship management, IT workforce management, or a similar engagement role within a technology-driven environment.
• Education: Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience).
• Skills:
  • Exceptional communication and relationship-building skills, with the ability to align technical capabilities with business needs and foster streamlined collaboration.
  • Strong problem-solving and decision-making abilities, with a proactive approach to overcoming challenges and resolving issues swiftly.
  • Deep understanding of IT workforce management, business operations, and service delivery in a technology-focused environment.
  • Ability to balance multiple client relationships while ensuring IT professionals are positioned for success.
  • Proficiency in tools such as [e.g., CRM platforms like Salesforce, IT management tools like ServiceNow, or project management software like Jira].
• Attributes: Detail-oriented, adaptable, and capable of managing priorities in a dynamic, client-facing role.

Preferred Qualifications

• Experience managing IT professionals in a client-focused capacity.
• Familiarity with IT service delivery frameworks (e.g., ITIL) or agile methodologies.