Exchange Administrator

Description

SAIC is seeking an Exchange Systems Administrator to support a large federal government agency.

Shift Available:

• Tuesday-Saturday
• 7:15am-3:45pm
• 2 days required onsite in Washington, DC, but is subject to change based on customer requirements.

Description of Duties

• Monitor ticketing system to receive technical work assignments and resolve within the SLA.
• Fulfill user requests for technical issues relating to email account management and MS Teams following Standard Operating Procedures.
• Perform basic system administration on Exchange 2016/2019 email systems.
• Troubleshoot email routing/delivery issues.
• Add/delete/modify Distribution Lists.
• Correct user Outlook issues: setup, junk mail, and mailbox size increase. Add/modify Outlook shared calendar.
• Provide technical support for backup systems (Avamar and CommVault).
• Assist customers with PST mapping modify/restore.
• Complete shift logs and turnover.
• Reply to all customer inquiries in a timely manner.
• Document issues and escalate to next tier support as necessary.
• Monitor systems consoles and remediate alerts.
• Perform server builds and decommissions.

Qualifications

Required Experience & Education

• Bachelors and 2 years; Or, High School and 6 years of related experience.
• Basic literacy in Microsoft PowerShell, Exchange, Windows Server, and Active Directory.
• Ability to work independently to process technical service requests using an enterprise ticketing system such as ServiceNow, Remedy, etc.
• Proficient in following standard operating procedures and comply with data entry standards.
• Experience troubleshooting challenging technical issues and identifying scope of issue to determine if escalation to next-tier support is necessary.
• Understanding of basic concepts relating to Cloud environments as well as TCP/IP based networking concepts.
• One or more of the following: CompTIA Network+, CompTIA A+, or other relevant certifications.

Required Clearance

• US Citizenship.
• Ability to obtain a Top Secret Clearance.
• Must obtain interim secret prior to starting work.

Desired Qualifications

• Microsoft Exchange Server, Microsoft Server OS, Active Directory, Systems Center Operations Manager (SCOM).
• M365 or Cloud related certifications.
• Documentation and SOPs.
• ITIL Foundation or ISO20000 experience.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.