IT Core Clin Apps - Lead Enterprise App Analyst

Job Title & Specialty Area: Lead Enterprise App Analyst - Epic Ambulatory

Department: IT Core Clinical Applications

Location: Remote, Texas

Shift: Monday - Friday

Job Type: Remote

Why Children's Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:
Responsible for identifying, evaluating, analyzing and recommending changes in support of assigned applications/systems, including ongoing production maintenance and troubleshooting. Supports the planning, design, development, build and/or configuration of supported applications/systems; leads and/or coordinates conversions, application/system testing and documentation of system procedures; participates and provides input in training design and development and assists in training execution related to assigned projects; provides go-live support, and serves as primary point of contact for on-going production maintenance/support and troubleshooting. Participates in on-call/afterhours support schedule as defined within the Group. Serves as Lead or Project Manager for medium to large sized projects.

Responsibilities:

• Implementation: Responsibility for evaluating project requests associated with field of expertise and/or systems supported, conducting current state assessments, requirements gathering and definition, future state design and application build activities. Responsible for leading implementation teams in planning, design, development, testing (unit, application and integrated), and documentation and production support services. Ensure systems design supports corporate policies and federal legislation, where applicable. Work with customer departments to ensure solutions to complex business issues are an appropriate fit organization wide.
• Project Management: Prepare detailed project plans. Lead Application Team in adhering to project schedules and timelines and completing projects on time and within budget. Identify and escalate issues to appropriate sponsor group, steering committee or other governing body to ensure successful implementation (on time, on budget and within scope). Responsible for facilitating change request process in relation to assigned projects. Prepare supporting documentation and present initial project requests and change requests to appropriate Change Advisory Subgroups. Provide weekly status updates on assigned projects. Work with manager to coordinate necessary support with Project Management Office (PMO) as needed.
• Maintenance, Support and Troubleshooting: Monitor, acknowledge and resolve ServiceNow tickets as assigned. Coordinate software and hardware patches, service packs, and version upgrades with customer departments and System Administrators. Develop and maintain documentation for system procedures.
• Administrative: Log hours for project related work in the Project Portfolio Management (ServiceNow) system on a weekly basis. Utilize ALM Quality Center system for creating test cases and scripts, monitoring testing execution and providing documentation as required for production change control approval. Attend General Information Services (GIS) meetings, weekly Business Application Services team meetings, application team meetings as appropriate, and other meetings as needed.
• Leadership: Takes lead roles in projects/events consistently. Provides leadership to others through coaching, mentoring, training and supporting less experienced or others new to the organization. Assists managers in providing orientation for new hires and those new to IS. Assists in coordinating go-live events, participates in Sev 1 events and takes ownership in departmental committees and task force efforts. Provides back-up coverage for team and systems in manager's absence.
• Production Support and Maintenance: On call support (support calendar defined by Group or application suite, pager required); ensuring the integrity, integration and stability of production system; formulating system scope and objectives to develop or modify complex system designs; daily checklist for servers, services, log files, backups, scheduled SQL jobs, scheduled tasks, CPU usage, monitor space, transaction logs, etc; interface maintenance and support; ensure coordination and documentation of hardware and software support and upgrades (servers, SQL, Citrix servers, VMWare, desktop, network, telecommunication, SAN storage, internet application, remote users); working closely with IT resources during upgrades and issue resolutions; troubleshoot application, process and technical issues; Identify required resources and coordinate all efforts until issue is resolved; complete documentation as needed; coordinate and complete tasks during unplanned downtimes including system maintenance; support training of IS staff and end-users as needed; direct and coordinate communication, including notification to application teams and departmental super-users and key stakeholders of scheduled and unscheduled downtimes, vendor communication, and staff communication.

How You'll Be Successful:

WORK EXPERIENCE

• At least 6 years of work-related experience required.
• Project management experience; Direct experience related to same or similar systems installed at Children's; informal leadership experience required.

EDUCATION

• Four-year bachelor's degree or equivalent experience Enterprise App Analysts supporting software must demonstrate competency in software used in their role. All training and testing applicable to the role must be successfully completed and passed within 90 days of employment. Continuing education requirements must be completed and maintained for applications applicable to the role - required.

CERTIFICATION

• Epic Ambulatory Certification preferred

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits - How We'll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.